Can I force MSC to check for new Managed Packages?

[Alex Bernal]

Hi All,

I just added some new packages through MunkAdmin, but they are not installing on the Clients yet. I verified that the packages exist at the SoftwareRepoURL, so I think MSC just hasn't phoned home yet so it not aware of them.

Can I run a terminal command to force MSC to phone home, detect the new packages, and install them? If so what is the command? If not, how often does MSC check, and can I change the interval?

[Nick McSpadden]

You can use MSC.app to check for updates, or you can invoke it via the Terminal:
`sudo managedsoftwareupdate`

https://github.com/munki/munki/wiki/managedsoftwareupdate

Munki checks for updates approximately once an hour:

https://github.com/munki/munki/wiki/FAQ#q-how-often-do-munki-clients-check-for-updates

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[Gregory Neagle]

See also https://github.com/munki/munki/wiki/Overview#munki-behaviors

People new to Munki are often quite anxious to tweak the default behaviors they don’t yet quite understand. Take your time and live with the default behaviors for a bit. Most people find they are just fine.

-Greg

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[Alex Bernal]

Thanks Nick, that command was what I needed. I ran it, but my package was not installed. In fact, the output of the command makes no mention of it.

The way this was set up, every Mac is represented as a Manifest in MunkiAdmin (by serial Number), let's call is M1. M1 Contains M2, which Contains M3. M3 is configured with some Managed Instals, including my new package and Zoom. 

When I first turned on the laptop, MSC advised a Zoom update was available, and I installed it with no issue. Since the New Package is in the same Manifest (M3) as Zoom, and in the same section (Managed Installs) as Zoom, I thought it would have been silently/force installed. I also verified the package is configured as Unattended Install.

I must still be missing something; and in case it's relevant, the package is Microsoft Company Portal. I'm going to be enrolling the Macs in Intune.

[Gregory Neagle]

A tip/suggestion:

Instead of _describing_ your issue —  show it.

Show us the output of `/usr/local/munki/managedsoftwateupdate`.

Show us the manifests — they are just text files.

This is far more useful for everyone than just a description, which might easily leave important info out.

-Greg

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[Alan]

Any time you make a change to your repo, you probably want to run makecatalogs

Not sure if you did that.

That said, your best bet to see what's going on is to look at verbose output from the client Mac:

https://github.com/munki/munki/wiki/Troubleshooting#command-line

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[Alex Bernal]

Gregory, here are the manifests and the output of the update command. You will see mention of MacOS Ventura, but this is rejected sine the it's already installed.

Last login: Tue Feb  6 10:48:57 on console

administrator@### ~ % sudo managedsoftwareupdate

Password:

Managed Software Update Tool

Copyright 2010-2023 The Munki Project

https://github.com/munki/munki

Starting...

Checking for available updates...

    Retrieving list of software for this machine...

    Retrieving list of software for this machine...

    Preventing idle sleep

WARNING: Could not process item outset for install. No pkginfo found in catalogs: production

WARNING: Could not process item outset-custom for install. No pkginfo found in catalogs: production

WARNING: Rejected item Install_macOS_Ventura, version 13.2.1 with maximum os version required 12.99. Our OS version is 13.2.1.

WARNING: Could not process item Install_macOS_Ventura for install. No pkginfo found in catalogs: production

ERROR: Error executing script installcheck_script: [Errno 2] No such file or directory: '/tmp/munki-o2130j20/installcheck_script'

ERROR: Error executing script installcheck_script: [Errno 2] No such file or directory: '/tmp/munki-o2130j20/installcheck_script'

ERROR: Error executing script installcheck_script: [Errno 2] No such file or directory: '/tmp/munki-o2130j20/installcheck_script'

    Getting client resources...

    Getting client resources...

    Allowing idle sleep

Finishing...

    Performing postflight tasks...

Done.

administrator@### ~ % 

[Gregory Neagle]

A lot of issues going on there in that managedsoftwareupdate run. Which are you working on resolving first?

-Greg

To view this discussion on the web visit https://groups.google.com/d/msgid/munki-discuss/2235eb74-0218-4233-a521-ee7089d57e2fn%40googlegroups.com.
<apps_universal M4.xml><bus_dev M2.xml><Mac Manifest M1.xml><common M3.xml>

[Gregory Neagle]

Also, you’ll find it useful/instructive to run managedsoftwareupdate with one or more -v flags to get more detail. I usually go straight to `managedsoftwareupdate -vvv` but that might be overwhelming…

-Greg

To view this discussion on the web visit https://groups.google.com/d/msgid/munki-discuss/3D0C4880-59D5-4F5D-8C4A-411C061CB67E%40mac.com.

[Alex Bernal]

The only thing I need to do is get Company Portal installed. I honestly don't know what the rest of the errors refer to and they have likely been there for months.

Alex

[Alan]

Please try sudo managedsoftwareupdate -vvv --checkonly to see where exactly it's failing.

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