Install Failing When Run Through Managed Software Center, but Succesful via command line

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Aug 31, 2023, 1:00:46 PM8/31/23

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Hi all,

I work in a post production facility the uses Munki to manage our Avid Media Composer installs on our edit bays.

While prepping their latest release, Media Composer 2023.8, for our testing systems, I'm seeing unusual behavior when using Managed Software Center to install the software.

Looking at the logs, everything seems to run fine until the Installer runs the Avid package scripts and then it fails with an error 1.

When I run "managedsoftwareupdate --installonly" from the terminal, the install completes without issue, but there is an additional prompt after install asking to make changes to the "System Certificate Trust Settings".

Screenshot 2023-08-31 at 11.20.18 AM.png

Looking at the install package with Suspicious Package, it looks like there is a new postscript inside the installer:

echo "Adding avidTI certificate to trust store ..."
security add-trusted-cert -d -r trustRoot -k /Library/Keychains/System.keychain ./avidTI.crt

I'm believe this is what is causing the install issue, but it is a legit addition to the installer due to a new Teams integration feature they are launching.

Does anyone have any thoughts as to how to automate the Trust Update? Maybe via MDM Profile if not via a pre/post script?

Thanks!

Log from the failed Managed Software Center Attempt:

Mounting disk image MC_23.8.0.56411_Mac-23.8.0.56411.dmg
Aug 31 2023 08:50:47 -0700 Installing Avid Media Composer 2023.8 from Install Media Composer.pkg
Aug 31 2023 08:50:48 -0700 Package name is Media Composer
Aug 31 2023 08:50:48 -0700 Upgrading at base path /
Aug 31 2023 08:50:48 -0700 Preparing for installation…
Aug 31 2023 08:50:50 -0700 Preparing the disk…
Aug 31 2023 08:50:50 -0700 Preparing Media Composer…
Aug 31 2023 08:50:51 -0700 Waiting for other installations to complete…
Aug 31 2023 08:50:52 -0700 Configuring the installation…
Aug 31 2023 08:50:52 -0700 2.2 percent complete
Aug 31 2023 08:50:52 -0700 Validating packages…
Aug 31 2023 08:50:54 -0700 3.175 percent complete
Aug 31 2023 08:50:54 -0700 Validating packages…
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Aug 31 2023 08:53:51 -0700 The upgrade failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “Install Media Composer”.)
Aug 31 2023 08:53:51 -0700 Install of Install Media Composer.pkg failed with return code 1

Log from the successful Commandline attempt:

Aug 31 2023 08:55:44 -0700 Mounting disk image MC_23.8.0.56411_Mac-23.8.0.56411.dmg
Aug 31 2023 08:55:44 -0700 Installing Avid Media Composer 2023.8 from Install Media Composer.pkg
Aug 31 2023 08:55:45 -0700 Package name is Media Composer
Aug 31 2023 08:55:45 -0700 Upgrading at base path /
Aug 31 2023 08:55:45 -0700 Preparing for installation…
Aug 31 2023 08:55:47 -0700 Preparing the disk…
Aug 31 2023 08:55:47 -0700 Preparing Media Composer…
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Aug 31 2023 08:55:48 -0700 Configuring the installation…
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Aug 31 2023 09:00:40 -0700 Registering updated applications…
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Aug 31 2023 09:00:41 -0700 Running installer actions…
Aug 31 2023 09:00:41 -0700 Finishing the Installation…
Aug 31 2023 09:00:41 -0700 100.0 percent complete
Aug 31 2023 09:00:41 -0700 The software was successfully installed.
Aug 31 2023 09:00:41 -0700 The upgrade was successful.
Aug 31 2023 09:00:41 -0700 Install of Install Media Composer.pkg was successful.
Aug 31 2023 09:00:41 -0700 Running postinstall_script for Avid Media Composer
Aug 31 2023 09:00:41 -0700 Running postinstall_script for Avid Media Composer was successful.
Aug 31 2023 09:00:42 -0700 ### End managed installer session ###
Aug 31 2023 09:00:42 -0700 Allowing idle sleep
Aug 31 2023 09:00:42 -0700 Finishing...
Aug 31 2023 09:00:42 -0700 Saving application inventory...
Aug 31 2023 09:00:42 -0700 DEBUG1: Getting info on currently installed applications...
Aug 31 2023 09:00:48 -0700 ### Ending managedsoftwareupdate run ###

Mike Solin

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Aug 31, 2023, 3:45:18 PM8/31/23

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I believe this functionality has been moved to MDM, possibly since Big Sur. I'd contact the vendor to see if they'll remove this in the future, but in the meantime, I'd probably repackage this specific version so you can deploy it and comment out this portion of the postinstall script. If you need to deploy the cert, do it via an MDM profile (or just install it manually, if you don't have many editing stations).

Mike

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fkick

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Aug 31, 2023, 5:05:30 PM8/31/23

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Thanks Mike,

I took a look at the installer in Pacifist and it looks like Avid may have a permission issue on one of the sub packages that installs the cert. It's showing the owner as the logged in user and a group of staff instead of user "root" and group "wheel" like the other sub packages.

I've reached out to their engineering team to see what they say.

Appreciate the insight.

Derek

Mat X

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Sep 2, 2023, 6:39:17 PM9/2/23

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What Mike said.

Additional reading on the nuances of certificate management:

https://support.apple.com/en-ca/guide/deployment/depb5eff8914/web

"Root certificates on Mac

Certificates installed manually through a configuration profile must have an additional action performed to complete the installation. After the profile is added, the user can navigate to Settings > General > Profiles and select the profile under Downloaded.

The user can then review the details, cancel, or proceed by clicking Install. The user may need to provide a local administrator user name and password.
Note: Starting in macOS 13, root certificates manually installed with a configuration profile aren’t marked as trusted for TLS by default. If necessary, the Keychain Access app can be used to enable TLS trust. Root certificates installed by an MDM solution or on supervised devices disable the option to change the trust settings and are trusted for use with TLS.”

Mat X

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