Re: [munki-dev] Office update fails

[Jim Zajkowski]

14.2.3 requires at least 14.1.0 - what version of Office are you installing?

--Jim

On Mon, Oct 1, 2012 at 11:37 AM, Brian Gelfand <bri...@serrc.org> wrote:
> Hey All,
>
> I'm getting this error on two different 10.7 comps. I'm trying run the
> Office 14.2.3 update. I've tried uninstalling/reinstalling Office but no
> luck. I'd assume the pkg is fine since it works on other clients. It's
> also not a version prerequisite, I tried that path as well. Any help would
> be really appreciated.
>
> Installing Office 2011 14.2.3 Update (2 of 2)...
> Mounting disk image Office2011-1423UpdateEN.dmg...
> ERROR: Cannot install on volume / because it is disabled.
> Install of Office 2011 14.2.3 Update failed with return code 1...
> ERROR:
> ------------------------------------------------------------------------------
> ERROR: installer: Cannot install on volume / because it is disabled.
> ERROR: installer: A version of the software required to install this update
> was not found on this volume.
> ERROR:
> ------------------------------------------------------------------------------
> WARNING: Polite unmount failed: hdiutil: couldn't unmount "disk2" - Resource
> busy
> WARNING: Attempting to force unmount /private/tmp/dmg.58L4JP
> Finishing...
> Done.

[Greg Neagle]

See below...

On Oct 1, 2012, at 8:37 AM, Brian Gelfand wrote:

> Hey All,
>
> I'm getting this error on two different 10.7 comps. I'm trying run the Office 14.2.3 update. I've tried uninstalling/reinstalling Office but no luck. I'd assume the pkg is fine since it works on other clients. It's also not a version prerequisite, I tried that path as well. Any help would be really appreciated.
>
> Installing Office 2011 14.2.3 Update (2 of 2)...
> Mounting disk image Office2011-1423UpdateEN.dmg...
> ERROR: Cannot install on volume / because it is disabled.
> Install of Office 2011 14.2.3 Update failed with return code 1...
> ERROR: ------------------------------------------------------------------------------
> ERROR: installer: Cannot install on volume / because it is disabled.
> ERROR: installer: A version of the software required to install this update was not found on this volume.
> ERROR: ------------------------------------------------------------------------------

Microsoft's installer is telling you that whatever version of Office you have can't be updated by the updater you have.
You may be missing a prerequisite like the 14.1.0 update.

[Hugh Burt]

I also had this on one machine, I couldn't even install it using Microsoft's office updater. The only way I could get it on was by installing it with a terminal command.
-----------------------------------------------------------------------

“Weaseling out of things is important to learn. It’s what separates
us from the animals.....except the weasel” ~ Homer Simpson


--- On Mon, 1/10/12, Brian Gelfand <bri...@serrc.org> wrote:

[Brian Gelfand]

I thought that too, but I'm running version 14.2.3

[Brian Gelfand]

The terminal, I'll try that.  What command did you use please? pkgutil --something?

[Hugh Burt]

Have a look at :-

http://www.officeformachelp.com/office/administration/deployment/command-line/

[Brian Gelfand]

Funny, I get the same "installer: Cannot install on volume / because it is disabled." error when trying from terminal.  So I guess it has nothing to do with munki.  I'll take it out of the equation.

Thanks much for the help!

[Brian Gelfand]

Alrighty, got it.

I had to fully, completely remove Office, then run munki and let it install Office fresh and the updates went through fine.

To remove Office 2011 I ran these:

rm -rf /Applications/Microsoft\ Office\ 2011

rm -rf /Library/LaunchDaemons/com.microsoft.office.*

rm -rf /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

rm -rf /Library/Preferences/com.microsoft.office*

rm -rf /Library/Application\ Support/Microsoft

rm -rf /Library/Receipts/Office2011*

rm -rf /var/db/receipts/com.microsoft.office*