Adobe Captivate 7

[Nick McSpadden]

Has anyone had any luck deploying Captivate 7?

I used Creative Cloud Packager 1.1 to produce a Captivate 7.0 install pkg, which was created without any problems and imported into the repo just fine.

Upon trying to install it into a VM, though, it got hung on "Starting Adobe installer."  Digging into the logs, this is what I found:

ERROR: Adobe Setup error: 79: Unknown error

And there it stays.

These are the two Adobe-related processes running while it was stuck:

Test-VM:~ admin$ ps auxwww | grep Adobe

root            7090   0.0  0.5   631472   9628   ??  Ss    9:29AM   0:01.18 /Library/Application Support/Adobe/OOBE/PDApp/DECore/Setup.app/Contents/MacOS/Setup --deploymentFile=/tmp/D0DE1CBF-BE05-40F4-AEF1-ECF336FC13A1//64FC3F95-B26C-4179-A9B7-F69DEDE4C538 --overrideFile=/tmp/D0DE1CBF-BE05-40F4-AEF1-ECF336FC13A1//56087EFD-DE14-48B7-8699-8F469EB27298 --installSourcePath=/Volumes/Captivate7_Install/Captivate7_Install.pkg/Contents/Resources//Setup/Adobe Captivate 7_0 --com.Adobe.PDApp.ignore_aam --skipProcessChecks=1

root            7063   0.0  0.2   624976   4580   ??  S     9:28AM   0:02.53 /Volumes/Captivate7_Install/Captivate7_Install.pkg/Contents/Resources/AdobeDeploymentManager --optXMLPath=/Volumes/Captivate7_Install/Captivate7_Install.pkg/Contents/Resources/optionXML.xml --setupBasePath=/Volumes/Captivate7_Install/Captivate7_Install.pkg/Contents/Resources --installDirPath=/ --mode=install

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Nick McSpadden

Client Systems Manager

Schools of the Sacred Heart, San Francisco

[Gregory Neagle]

At loginwindow? Or with a GUI user logged in?

Did you look at the Adobe installer logs (maybe in /Library/Logs/Adobe/Installers, but Adobe has not always been consistent here)?

Something to try:

Remove the installer_type key from the pkginfo (and rebuild catalogs). This will cause Munki to just use /usr/sbin/installer to install the pkg. If this succeeds, the previous failures would be Munki's fault -- if it also fails, the failures are all Adobe's fault.

-Greg

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[Nick McSpadden]

Removing the installer_type key seems to have solved the issue.  It installed as a regular package successfully and launched with no problems (except requiring Java 6).