Digital Digest November 25, 2013

[Lisa Nelson - XC0D]

Digital Digest November 25, 2013 What's Hot Great Customer Experience Through Open-Dialogue  (11/20/2013) The value of communication is commonly overlooked. Communication includes engaging with customers to both understand their needs and gauge your success at meeting those expectations. Creating Cross-Channel Experiences  (11/18/2013) One of the most important jobs for an organization is to think about the entire ecosystem of their brand and what the user experience is across each channel. Create Section 508-Compliant Videos on Your Government Websites (11/21/2013) One of Government’s mandates is that services and information must be delivered in a way that is accessible to all of its citizens. And, engaging citizens through online video is one way to do that. On-demand DigitalGov U Encore Presentation Role Based Accessibility in Government: Everyone's Responsibility Events/Webinars December 4 How to Use Assistive Technology to Comply with Section 508 State CIO Top Ten Policy and Technology Priorities for 2014  (11/27/2013) Security, consolidation, cloud services and enterprise portfolio management top the list of critical state CIO priorities in 2014, according to state information technology leaders surveyed by the National Association of State Chief Information Officers (NASCIO). Follow us at @GovNewMedia | @Digital_Gov | HowTo.gov Did someone forward this to you? Get your own subscription now! If you have items to share for the next Digital Digest, contact Lisa Nelson.     Questions?   Contact Us   STAY CONNECTED:    SUBSCRIBER SERVICES:  Manage Preferences  |  Unsubscribe  |  Help