Fwd: Courtesy Copy: February 21: DigitalGov Weekly Update

[Lisa Nelson - XC0D]

February 21, 2014   Welcome to our second weekly update digest for the DigitalGov platform, where we're sharing the content we published this week. This is where you can find updates from HowTo.gov, the Mobile Gov Blog and Digital Digest, which have been absorbed into our new platform The goal of the platform is to provide timely and relevant information from and about agencies, identify trends and techniques, and show how government can move content and services into the digital world. This will include case studies, trends, interviews, examples, and how to apply private sector tools to the government experience. Want to get involved? Join us and help shape the government of the 21st century. Managing Digital Video Blog: Stephanie Thum, Export-Import Bank Stephanie Thum from Ex-Im Bank kicks off our video blog with an introduction to customer experience. We had a chance to sit down and talk with Stephanie about customer experience and why leadership support at the highest levels is so important to successful customer experience programs.... Crowdsourcing Challenge Competitions Lights, Camera, Action! – 7 Tips to Run a Successful Video Challenge   Not sure how to craft a video challenge that will result in the creative solutions your agency is looking for? Don't worry, we've got you covered.... UX 10 Tips for Better Hallway Usability Testing Hallway testing is a usability test set-up in a high foot traffic area, utilizing bystanders to test your product. Your participants will be people who happen to be walking down the hall and are able to afford 5-10 minutes of their day. We on the USAJOBS team have found hallway tests successful for multiple reasons... Mobile IRS Offers Updated ‘IRS2Go’ App There’s no way to sugar-coat it. It’s that time again. Tax time. And just in (tax) time, the Internal Revenue Service has updated... Trends on Tuesday: Distracted Walking Piggybacking on one of my earlier posts, People are Crazy about Mobile, I’m going to talk about "Distracted Walking." Who among us hasn't walked and texted or checked Facebook or Twitter on our smartphones, but have bumped into someone or something while texting on your smartphone?...  Social Media State of the #SocialGov 2014 If the silos and barriers that separated our programs are smashed, what could we do to realize the full potential of innovation in public service?... About the Platform Open for Innovation in DigitalGov! There's tons of great work and innovations happening in federal agencies. And it is happening fast. From mobile, to social, to user experience, to APIs to data and codesharing, agencies are embracing the 21st century citizen expectations and working to deliver anytime, anywhere, any device services and information to the public. How do we tap into this agency expertise? Learn from others’ hits and misses? Identify roadmaps, sample documents, tools? Speed up the adoption of digital tools to provide the experience that citizens expect?... February Events Eventbrite for Government February 25  Do you plan or help manage events for your agency or department? Are you and your team overwhelmed with managing phone calls, faxes and email RSVPs?...  #Socialgov Summit: Global February 26 The world of social media and digital engagement is rapidly expanding — but for the U.S. State Department, USAID, Peace Corps and Red Cross that world is already a truly global experience.... Plain Language: Writing for the Web February 26 We’ll discuss plain writing principles and how they apply to the Web, and update you on the Plain Writing Act of 2010.... Tint for Government February 27 Are you looking for a way to make the most of all the content being shared about your agency or agency’s mission via social media?...  March Events Introducing Challenge.sites.usa.gov: A No-Cost Ideation Platform for Federal Government March 5 Looking to crowdsource ideas at your agency? On a tight budget? We’re here to help.... Measuring User Experience March 6  Understanding how your visitors use your website can be overwhelming, especially with the amount of data that is available through tools like Google Analytics and CrazyEgg.... Usability Speed Testing Workshop Part 2: Real tests! March 21  Always wanted to run your own usability test? Now we can help you do it....     Questions?   Contact Us  STAY CONNECTED:      SUBSCRIBER SERVICES:  Want a Daily Digest or Weekly Updates? Manage your preferences.  |  Unsubscribe  |  Help