Urgent Rek : Need Deployment Technician

[sirishas...@gmail.com]

Hi,

Please find the requirement below and do reply back if you are comfortable.

 

Please Share Resumes to Jes...@Sapvix.com

 

POSITION TITLE	Deployment Technician
LOCATION	Houston – 7 positions Minot, MD – 3 positions
DURATION	6 months
SUMMARY OF POSITION	The Deployment Technician will be responsible for taking direction from the program manager and deployment lead for the following projects •        Windows 10 Upgrade •        Hardware Refresh •        AV Upgrade
RESPONSIBILITIES	•        Exhibit exceptional high touch customer service on a fast-paced project •        Able follow process to image and deploy PCs with Windows 10 and applications •        Perform pc backup of old data and restore to new PC using USMT tool •        Restoring user settings by configuring networked printers, mapped drives, etc. •        Follow asset inventory guidelines. •        Communicating Coordinate scheduling with end users. •        Conduct yourself with the poise and skills of a polished level 2 resource. •        MUST effectively communicate technical ideas and instructions to non-technical end users, without sounding pretentious, while maintaining a positive perspective. •         Must be able to work independently on issues and assignments and report daily progress to the leadership. •        Take ownership of issues to see that they are diagnose and resolve completion. •        Apply Critical Thinking and Honed Analytical skills to resolve tickets and improve flow. •        Thorough exhaustion of all available resources in pursuit of resolution before escalation. •        Handle escalations, questions and escalate calls and issues where necessary to L3 support. •        Coordinate with 3rd party vendors, ISP, Cloud Services, etc. to move issues towards completion. •        Properly document new or updated client information, via internal knowledgebase. •        Work in a ticketing system to provide timely and accurate details of the issue. •        Communicate problems, maintaining incident reports, activity logs, shift hand-off and follow-up activities with the leadership. •        Accurately translate client requests/issues to technical standards. •        Identify trends and recurring issues in reactive service, and report to leadership. •        The job requires occasional travel and requires some off-hours or weekend work. •        Ability to work various shifts and occasional overtime •        Work alongside current team and follow company standards
Experience and Education	•        Required five years' experience within relevant IT fields •        Knowledge of Microsoft Office applications and Windows operating systems. •        General understanding of Active Directory, Group Policy, and basic network concepts a plus. •        Communicate clearly and concisely, both orally and in writing. •        Able to compile, organize and analyze complex data. •        Excellent oral and written communication skills. •        Excellent organizational, analytical skills and able to work on multiple tasks while meeting deadlines. •        Readily accessible via mobile phone and email during off-hours. •        Detail oriented, follows and implements corporate procedures and policies. •        Grace under pressure must be steady under stress

 

Email is the Best Way to Reach Me.

 

Thanks & Regards

 

Jessie Parker

Direct: 510-358-3393

Email: Jes...@sapvix.com

Hangouts : jessiewit...@gmail.com

URL: www.sapvix.com