Session 1 Calm, Cool, and Collected Overcoming jitters Confidence – inside and out The look and sound of confidence and control Session 2 Instant Messaging Create the right impression Connect with your audience Set your objective The essence of your message Selling the benefits Session 3 Develop Your Message The Three S’s: Scan, Select, Structure Eight impromptu speaking templates Three points List or sequence Past Present Future Pros and Cons Problem Options Solution PREP technique Analogy Story Top tips for an impromptu talk Session 4 Mastering the Q&A Fielding challenging questions Handling tough questioners Expecting the unexpected |