Travel Specialist - Toronto
Direct Jobs
About the AIR MILES® Reward Program:
Founded in 1991 as The Loyalty Group, Alliance Data Loyalty and Marketing Services, manages The AIR MILES® Reward Program, Canada's premier coalition loyalty program. More than 9 million active Collector accounts, representing approximately two-thirds of all Canadian households, actively participate in the AIR MILES® Reward Program.
The AIR MILES Reward Program allows Collectors to indulge in leisure, entertainment, merchandise, travel and other lifestyle rewards quickly, simply by doing their everyday shopping for products and services at AIR MILES Sponsors. AIR MILES reward miles can be redeemed for more than 800 different rewards, such as movie passes, family attractions, CDs and DVDs, electronic merchandise, sports and recreation, travel and more.
Collectors can shop and collect AIR MILES reward miles at more than 100 brand-name Sponsors across the country, representing thousands of retail and service locations nationally, including BMO Bank of Montreal, RONA, Shell, SportChek (Sports Experts), The Shoe Company, American Express, A&P, Sobeys, Safeway and IGA, and YourShops.ca. The AIR MILES ® Reward Program's website is airmiles.ca
Are you up to the challenge? If you are a team player, are responsible and accountable for your work, have respect for your co-workers and like to continuously learn while having fun along the way, this career opportunity could be for you!!
Travel Sales Specialists (Toronto)
This is a full time or part time position in an inbound call centre.
DESCRIPTION:
Service incoming customer calls by responding to general inquiries and requests for information relating to the AIR MILES® Reward Program, Collector accounts and Sponsor offers
Service incoming travel, vacation and leisure related Collector calls
Up-sell and cross-sell items in the AIR MILES® reward miles merchandise portfolio such as entertainment, sports, leisure, and retail certificates, along with flights, cars, hotels, travel insurance and other travel services
Increase insurance penetration through selling of preferred insurance products
Optimize booking system and resources to increase sales
Maintain and upkeep strong product knowledge skills to offer the relevant products to Collectors
Access and update AIR MILES® customer accounts
Analyze individual problems and take appropriate action to ensure that customer needs are met
Deal with ad hoc changes and difficult queries in a patient and professional manner
JOB REQUIREMENTS:
Demonstrated abilities to listen and understand and respond appropriately in English.
Use of various computerized travel booking systems
Ability to thrive in multi faceted Call Centre environment, along with promoting AIR MILES® products and services
Demonstrated excellence in verbal communications, telephone skills and mannerism.
Successfully pass a computerized call center simulation test
Previous work experience or education in the travel industry required, along with experience in a Call Centre or customer service environment
Strong customer orientation
Proven record of excellent work performance dependability and reliability.
Team player
Detail oriented
Strong PC skills
OPERATING HOURS:
Monday to Friday from 8:00 am to midnight
Saturday from 9:00 am to 6:00 pm
You would be required to be flexible and be available to work different shifts within the Customer Care Centre operating hours
Part time employees work between 25 and 30 hours per week. Please note that this is not a part-time evening/weekend position
Full time employees work 37.5 hours per week
LOCATION:
Positions are for our Toronto location (Yonge and York Mills)
SALARY/BENEFITS:
Starting rate of $14.50 per hour plus shift premium of $1.50 per hour after 6 pm and $2.00 per hour bilingual English/French premium
Upon completion of all training (10 weeks) the rate will increase to $16.00 per hour plus all applicable premiums as above
After 6 months of worked employment in the Customer Care Centre (not including training period), the rate will increase again to $17.00 per hour plus applicable premiums
Includes a great benefits package
PLEASE NOTE:
Applicants please include your current email address within your online application. Resume must be submitted in English.
Must be available to train for 10 weeks from 8:30 AM to 4:30 PM (Monday to Friday) at Toronto Location (Yonge and York Mills).
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