Fwd: Procedure for filing consumer complaint with ICRPC
Vijeta Chaudhary
Had come across the website of ICRPC & passed on my complaint against M-Tech Developers to them. Attaching below their reply. Would like to know if any of you have gone through them to resolve your case.
Please reply if you have any experience (good or bad) about their services.
Regards,
Vijeta
Mob : 9873738585
From: ICRPC <proc...@consumergrievance.com>
Date: Tue, Jan 4, 2011 at 9:53 AM
Subject: Procedure for filing consumer complaint with ICRPC
To: Vijeta Chaudhary <ser...@gmail.com>
PROCEDURE FOR FILING COMPLAINT WITH ICRPC
Ordinary one year membership is given to individuals only, not to any society, company, or union. But common joint complaint is accepted from group of individuals having the same issue. All these individuals need to be member of ICRPC and make a joint complaint.
The following procedure has to be followed strictly, else your complaint may be rejected and the non-refundable amount of Rs. 300 will not be refunded to you. You need to prepare your complaint in following manner:
Page one: (Your details) No cover letter required.
1) Name
2) Address
3) Cell Number
3) Residence telephone no
4) E-mail address (very important as without it you will not receive the copy of notice). 5) Complaint against (company name)
6) Payment details (cheque/transaction number,
dated and bank)
Page two: (Opposite party
details)
1) Name of Opposite party
2) Registered address of the Opposite Party
3) Telephone no.
4) Fax no.
5) E-mail of the chairman or company e-mail
(Leave space)
6) Name and address of the branch with which you
dealt and received defective product and services.
Page three
onwards:
1) Date-wise facts: Refer to the page numbers of the attached documents as evidence when mentioning the facts.
2) RELIEF: Mention what relief you are looking for against your complaint. Example: refund, replacement or rectification of defect, compensation, etc.
3) Documents (like bill, agreement, service report, your complaint to them, your notice to them, etc). Enclose only the xerox copies of supporting documents. Don't send originals.
Attach with pin on the first page: One year ordinary membership non-refundable subscription of Rs. 300 by demand draft in favour of "ICRPC" payable at "Mumbai". Local Mumbai account cheques & At Par cheques (only if AT PAR is written on the cheque) also accepted.
Write your name behind the
cheque. Please pin the cheque with the first page. (Despite our
strict instructions we find many people sending us stapled cheques and without
their names behind the cheque. Later these careless people waste our time in
locating their torn, lost, or unidentified cheques.)
Online
payment: Payment through internet banking is also accepted. Please send
a request e-mail for net banking details to pay...@consumergrievance.com
and you will receive the net banking details within 2
minutes.
Please staple or tie with thread all your papers in one
bunch only. Complaint with loose, unstapled, untied or in separate
bunches will be rejected.
Once your case papers are ready, you need to fill online complaint registration form to get your complaint identification number. This number is given instantly on filling the form, and you need to mention this number on the top left corner of your complaint first page and also top left corner of your envelope. After this you are ready to send your complaint to ICRPC.
FILL ONLINE COMPLAINT APPLICATION FORM BY CLICKING HERE (New window opens)
Mention your complaint ID number on the
top left corner of your complaint first page and also top left corner of
your envelope. Send the stapled or tied
complaint+documents+cheque through post / courier
to:
Arun Saxena
B-9/55, Vijay Nagari
Ghodbunder
Road
P.O. Kasarvadavali
Thane (West) 400601
PROCEDURE THAT WILL BE FOLLOWED BY ICRPC AFTER RECEIVING YOUR DOCUMENTS:
1) After the receipt of your envelope, we will acknowledge the receipt of the same by e-mail. Please do not disturb us for next 60 days by asking about the status of your complaint or whether we have received it or not.
2) We will issue a legal notice within 60 days to the accused giving him a time limit of 7 to 15 days for settling your grievance. We will send you a copy of this notice to your e-mail address. If the complaint has been rejected due to not following the procedure, we will inform you within 60 days.
3) If you do not receive acknowledgement or copy of notice within 60 days, please send a reminder e-mail to us at ma...@consumergrievance.com
4) If your grievance is not settled after sending notice, ICRPC will further help you with preparation of your case papers for filing in the consumer court. There will be nominal fee for preparation of case papers. Please inform us about your intention of filing a case in the consumer court. You will not require a lawyer as we give free guidance after making the case papers till the final orders of the court. The judge in any consumer court cannot force you to hire a lawyer.
OTHER USEFUL INFORMATION
1) We operate through the internet, e-mail, and cater to the consumers across the world. So, it does not matter where you are located.
2) Please do not visit us without appointment and disturb us. We will not meet you.
3) For members, one legal notice against one company is sent free. Repeat notice is not sent as we want first notice to be taken seriously. For another notice to another company, a processing fee of Rs. 300 is charged again.
4) Consumer courts take about 1 to 2 years (or even more at times) to settle the case. The consumer is expected to attend the court hearings at least 4 to 5 times in a year.
5) We shall do our best to settle your grievance.
ICRPC contact details:
Website: www.consumergrievance.com
E-mail addresses: ma...@consumergrievance.com
SMS.: +91 8080423516 (No calls to this number)
--
Regards,
Vijeta Chaudhary Jethi
tarunb...@gmail.com
I read the complete mail below and feel this NGO is doing nothing great for u. All the services they hav mentioned can be done by yourself and are simple procedure.
Yes, case in consumer court can take a year or two if not more but filing a case is a simple process, any literate person can do himself.
I filed my case against mtech 2 yrs back and it took one year to get my money..
~Tarun
Sent from BlackBerry® on Airtel
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Vijeta Chaudhary
Can anyone suggest me with contact details the Advocate who can help me file my case in Consumer Court. Please provide the details of an average fee structure also so that I can file my case immediately.
Regards,
Vijeta
Raj
Can you pls share your contact #, I want to know more about your
experience with Consumer court and the refund you got.
Thanks,
Raj
9810277047
On Jan 4, 9:44 am, tarunbhati...@gmail.com wrote:
> Hi Vijeta,
>
> I read the complete mail below and feel this NGO is doing nothing great for u. All the services they hav mentioned can be done by yourself and are simple procedure.
>
> Yes, case in consumer court can take a year or two if not more but filing a case is a simple process, any literate person can do himself.
>
> I filed my case against mtech 2 yrs back and it took one year to get my money..
>
> ~Tarun
>
> Sent from BlackBerry® on Airtel
>
> From: Vijeta Chaudhary <ser...@gmail.com>
>
> Sender: mtech-buil...@googlegroups.com
> Date: Tue, 4 Jan 2011 10:01:13
> Reply-To: mtech-buil...@googlegroups.com
>
> Hi All,
>
> Had come across the website of ICRPC & passed on my complaint against M-Tech
> Developers to them. Attaching below their reply. Would like to know if any
> of you have gone through them to resolve your case.
>
> Please reply if you have any experience (good or bad) about their services.
>
> Regards,
>
> Vijeta
> Mob : 9873738585
>
> ---------- Forwarded message ----------
> From: ICRPC <proced...@consumergrievance.com>
> Date: Tue, Jan 4, 2011 at 9:53 AM
> Subject: Procedure for filing consumer complaint with ICRPC
> To: Vijeta Chaudhary <ser...@gmail.com>
>
> Dear Consumer,
>
> (ICRPC).*
> **
> *International Consumer Rights Protection Council (ICRPC)* is a registered,
> memberships to carry on this fearless social work*. We have a team of
> most of the TV channels and print media for our good work. Our activities
> in their *issue dated July 4, 2005 volume 8, number 12, page 24 and 25.*
>
> *PROCEDURE FOR FILING COMPLAINT WITH ICRPC*
> Ordinary one year membership is given to individuals only, not to any
> society, company, or union. But common joint complaint is accepted from
> group of individuals having the same issue. All these individuals need to be
> member of ICRPC and make a joint complaint.
>
> refunded to you. You need to prepare your complaint in following manner:
>
> 1) Name
>
> 2) Address
>
> 3) Cell Number
>
> 3) Residence telephone no
>
> copy of notice)*. *5) Complaint against (company name)
> 6) Payment details (cheque/transaction number, dated and bank)
>
> 1) Name of Opposite party
>
> 3) Telephone no.
>
> 4) Fax no.
>
> 5) E-mail of the chairman or company e-mail
>
> (Leave space)
>
> 6) Name and address of the branch with which you dealt and received
> defective product and services.
>
>
> 1) *Date-wise facts*: Refer to the page numbers of the attached documents as
>
>
> supporting documents. Don't send originals.
>
> non-refundable subscription of **Rs. 300* by demand draft in favour of
> (only if AT PAR is written on the cheque) also accepted.
>
> page. *(Despite our strict instructions we find many people sending us
> careless people waste our time in locating their torn, lost, or unidentified
> cheques.)
> *Online payment:* Payment through internet banking is also accepted. Please
> within 2 minutes.
>
> *Please staple or tie with thread all your papers in one bunch only*.
> rejected.
>
> registration form* to get your complaint identification number. This number
> corner of your envelope*. After this you are ready to send your complaint to
> ICRPC.
>
> *FILL ONLINE COMPLAINT APPLICATION FORM BY CLICKING HERE (New window
> opens)<http://complaint.wufoo.com/forms/complaint-membership-application-form/>
> *
>
> Mention your complaint ID number on the *top left corner of your complaint
> first page and also top left corner of your envelope*. Send the stapled or
> tied *complaint+documents+cheque* through post / courier to:
>
> *Arun Saxena
> Ghodbunder Road
> P.O. Kasarvadavali
> Thane (West) 400601
>
> *PROCEDURE THAT WILL BE FOLLOWED BY ICRPC AFTER RECEIVING YOUR DOCUMENTS:*
> 1) After the receipt of your envelope, we will acknowledge the receipt of
> about the status of your complaint or whether we have received it or not.*
>
> *2) *We will issue a legal notice within 60 days to the accused giving him a
> copy of this notice to your e-mail address. If the complaint has been
> rejected due to not following the procedure, we will inform you within 60
> days.
>
> 3) If you do not receive acknowledgement or copy of notice within 60 days,
>
> 4) *If your grievance is not settled after sending notice*, ICRPC will
> consumer court. There will be nominal fee for preparation of case papers.
> Please inform us about your intention of filing a case in the consumer
> consumer court cannot force you to hire a lawyer.
>
>
> 1) *We operate through the internet*, e-mail, and cater to the
>
>
> 3) For members, one legal notice against one company is sent free. Repeat
> notice is not sent as we want first notice to be taken seriously.
> For another notice to another company, a processing fee of Rs. 300 is
> charged again.
>
> 4) Consumer courts take about 1 to 2 years (or even more at times) to settle
> the case. The consumer is expected to attend the court hearings at least 4
> to 5 times in a year.
>
> 5) We shall do our best to settle your grievance.
>
> ICRPC contact details:
>
>
> *E-mail addresses: *m...@consumergrievance.com
>
> *SMS.:* +91 8080423516 (*No calls to this number*)