J train trips stop updating at between 85 St-Forest Pkwy & Woodhaven Blvd

[su...@sunny-ng.com]

Hey there,

I recently noticed that J train trips would stop tracking between 85 St-Forest Pkwy & Woodhaven Blvd in either direction, on the realtime feed. This happens very consistently to pretty much every trip on that line. For Broad St-bound, the trip would generally resume at Cleveland St or Van Siclen Av, while Jamaica-bound trips would resume at Sutphin Blvd or drop-off completely. Sometimes the trip ID would change when trips resume, but not always. Can you please look into this?

Thanks,

Sunny Ng

[Ben Deutsch // MTA Customer Experience]

Hi Sunny. This is happening because the beacon system at Woodhaven Blvd has been temporarily taken offline to support the ongoing station accessibility upgrade project. We apologize for any inconvenience.

Thanks,
Ben

[Sunny Ng]

Hi Ben,

Thanks for the explanation. Is there anything that can be done while this is happening (perhaps when a trip is detected by beacons at subsequent stations, it should pick up from there?)? Currently this is affecting the display of arrival times for approximately 5 stops in either direction on pretty much every app, and I'm assuming the countdown clocks at the stations too.

Thanks,

Sunny Ng

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[Shawn Tolidano]

When will the accessibility upgrade project be completed such that this information will be available once again?