SAS Functional Support - Northbrook, IL

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robin raj

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Dec 26, 2018, 10:07:33 AM12/26/18
to Uday Varanganti
Role: SAS Functional Support - Pharmaceutical industry
Location: Northbrook, IL
Duration: 6+Months

MUST HAVE SKILLS:

Perform job duties under the direct supervision of the Senior Systems
Manager or the Global Head of Systems Management
● Provide first and second line system support for global internal and
external business users
o Creation of user profiles and account management
o Resolution of reported issues through appropriate
incident/ticket triage and tracking
o Develop and maintain systems support processes
o Ensure timely handoffs and resolution of incident/tickets by
other involved functions (technical support, IGD, TATA)
o Identify business process and end-user training improvements
o Track first line support performance metrics
● Content expert for assigned systems and partner with other SME’s in
the development of system training material
● May deliver end user training and train the trainer sessions
● Participate in/ Faciliatate Support team meetings, including prepare
timelines, meeting agendas and minutes for assigned systems in
partnership with the GDO colleagues, other Astellas functions and
technical support functions such as IGD, QA, IBM, etc

Roles & Responsibilities:

Dedication to customer service, and experience delivering on customer
needs
● Solid communication skills both verbally and in writing
● Has knowledge of basic theories, principles, and techniques of project
management
● Knowledge of ICH and GCP a plus
● Proficient computer skills across multiple applications


Thanks...

Uday Varanganti


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