[Commercial] Red Hat ♥ Ruby | Software Maintenance Engineer positions in Pune
Anurag
Hello folks,
Red Hat is looking for experienced Rubyists for its center in Pune. Please walk in directly on Saturday, 5 December, 2015 at 10AM. Detailed job description is enclosed; reach out to me offline if any additional information is needed.
Anurag
The Role:
Red Hat is seeking a strong Linux sustaining engineering resource to join its worldwide support organization. Come join one of the fastest growing enterprise software and services companies and the leader of open source software. This opportunity is a tremendous chance to become part of a fast-paced, leading edge company that is changing the way software is developed, sold and supported.
Red Hat's Global Support Services organization is dedicated to resolving the issues of our enterprise customers quickly and effectively. The Global Support Engineering Group provides high-level technical support and sustaining engineering services designed to maximize up-time and reduce IT costs.
Our Software Maintenance Engineers maintain close working relationships with our customer's top developers and architects and assist our front-line support engineers with the most complex and challenging issues. Daily contact with our R&D team allows one to regularly work alongside some of the best open source developers on the planet.
Primary Responsibilities:
- Resolve complex customer problems within Red Hat Satellite / Katello / Spacewalk and system management products
- Use available tools to investigate and troubleshoot technical issues
- Record customer interactions to include investigation, troubleshooting, & the resolution of issues
- Work closely with Red Hat's production support engineers, technical account managers and development engineering
- Demonstrate considerable judgement in selecting methods and techniques for obtaining solutions
- Manage workload to ensure that all customer issues are timely handled and driven to resolution
- Analyse upstream development against current customer reported defects and develop patches to resolve the issue
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
Required Skills & Experience:
- A minimum of 5 years experience as a support, sustaining or development engineer or other directly related experience in an enterprise environment
- Good understanding of system management portfolio an advantage - includes familiarity of administering Linux systems, mass installation, upgrades, configuration management, patch management & maintenance
- Experience in any configuration management solutions & automated deployments using - Puppet, Chef, CFEngine, Foreman or similar tools
- Exposure to setting-up and maintaining databases MySQL / Postgres / MongoDb etc. will be an added advantage.
- A track record of solving complex problems efficiently and ability to ready & write code using Ruby, Python, Java, PHP
- Understanding of REST / Experience building RESTful APIs
- Upstream involvement in open-source projects (patches submitted for upstream inclusion) a plus, but not required
- Strong troubleshooting skills, Creative problem-solver, capable of self-direction
- Commitment to providing the best experience possible for Red Hat customers
- BS or higher in Computer Science or other technical discipline or equivalent work experience
Red Hat Software Services, India
Tower 10, Magarpatta, Hadapsar, Pune
+91 8888801163 (mobile)
+91 020 30467200 Ext; 67478