Anyone using the SupportCandy help desk plugin? I'd really like to compare note with another user about experiences with their Version 3. Especially if you're also using the Email Piping and/or Canned Reply add-ons.
Actually, in the unlikely event that someone actually is using these things and is willing to have a rather long, detailed discussion -- feel free to write to me @ gmail, where my account is: msg2mw
Mike