Forgetting Passwords

[Bill Braun]

Just updated to 17.0.6 but this behavior is not unique to this version,
has been happening for a while. It waxes and wanes, and I cannot pin
down the conditions that provoke it.

1. Click down arrow on Get New Messages icon, select Get All New Messages.

2. For one or more email accounts, the following appears: "Sending of
password did not succeed. Mail server [server] responded: error in
server configuration" [OK].

3. Click [OK], next dialogue box says, "Login to [server] failed.
[Retry] [Enter New Password] [Cancel].

4. Click Enter New Password, next dialogue box says, Enter your password
for [account] on [server]:
[ ] Use Password Manager to remember this password (which I CHECK).

Getting new messages will go fine for a while (could be minutes to hours
to days) then it starts all over.

It is very intermittent, so it is impossible to know if disabling
add-ons has any bearing on this behavior.

Anyone else experience this?

Bill

[Mike Easter]

Bill Braun wrote:
> Just updated to 17.0.6 but this behavior is not unique to this version,
> has been happening for a while. It waxes and wanes, and I cannot pin
> down the conditions that provoke it.
>
> 1. Click down arrow on Get New Messages icon, select Get All New Messages.

I believe I would troubleshoot this problem by getting the messages for
one mail account at a time.

> 2. For one or more email accounts, the following appears: "Sending of
> password did not succeed. Mail server [server] responded: error in
> server configuration" [OK].

That causes me to suspect that there is an incompatibility in the server
settings for the account, such as security settings

> 3. Click [OK], next dialogue box says, "Login to [server] failed.
> [Retry] [Enter New Password] [Cancel].

That message is 'generic' and generally/frequently/often has nothing to
do with the password. That is, a transaction problem related to
settings will result in a password fault/error being thrown up when the
problem had nothing to do with the pass.

> 4. Click Enter New Password, next dialogue box says, Enter your password
> for [account] on [server]:
> [ ] Use Password Manager to remember this password (which I CHECK).
>
> Getting new messages will go fine for a while (could be minutes to hours
> to days) then it starts all over.
>
> It is very intermittent, so it is impossible to know if disabling
> add-ons has any bearing on this behavior.

I don't. But it has been reported being seen under other conditions
than mail servers, such as some news servers which require authentication.

If you will name either the specific mail server which has caused the
problem in the past or all of your mail servers, we can ascertain how
their settings should be configured.

This is not a password problem per se, so your subject 'Forgetting
passwords' is not actually the problem, but a 'manifestation' of an
underlying non-password settings problem.


--
Mike Easter

[Mike Easter]

Mike Easter wrote:

> Bill Braun wrote:

>> 2. For one or more email accounts, the following appears: "Sending
>> of password did not succeed. Mail server [server] responded: error
>> in server configuration" [OK].
>
> That causes me to suspect that there is an incompatibility in the
> server settings for the account, such as security settings

> If you will name either the specific mail server which has caused
> the problem in the past or all of your mail servers, we can ascertain
> how their settings should be configured.

> This is not a password problem per se,

You have gmail in your invalid From, so I'll use gmail as an example of
how the server settings should be.

Server type IMAP
Name imap.gmail.com port 993
Connection security SSL/TLS
Authentication Normal password
(I don't check for new messages at startup or xx minutes)

Outgoing server SMTP
Name smtp.gmail.com port 465
Connection security SSL/TLS
Authentication Normal password

gmail wants the full email address for the user.

--
Mike Easter

[Bill Braun]

Thank you, Mike. For incoming, server is pop.secureserver.net. Uses port
995, SSL/TLS, authentication is Normal password. For outgoing, server is
smtpout.secureserver.net, on port 465.

Bill

[Bill Braun]

Never have a problem with the gmail server, only the one mentioned in my
reply.

Bill

[Ron Hunter]

The cause of this message is that the server did not allow a signon.
This same message will come up if it rejects the password, the ID, or
just is too busy. I don't know why TB has never been updated to define
the exact cause. Perhaps the error code from the server is
non-specific, so they just assume a bad password.
Always been that way.

[Mike Easter]

Bill Braun wrote:
> Mike Easter wrote:
>> Bill Braun wrote:

>>> 3. Click [OK], next dialogue box says, "Login to [server] failed.
>>> [Retry] [Enter New Password] [Cancel].
>>
>> That message is 'generic' and generally/frequently/often has nothing to
>> do with the password.

>> If you will name either the specific mail server which has caused the
>> problem in the past or all of your mail servers, we can ascertain how
>> their settings should be configured.

> Thank you, Mike. For incoming, server is pop.secureserver.net. Uses port
> 995, SSL/TLS, authentication is Normal password. For outgoing, server is
> smtpout.secureserver.net, on port 465.

I believe that is a godaddy server and searching (such as godaddy
forums) shows me that it is not unusual for that server to not respond
'comprehensively' -- perhaps because sometimes it is too busy.

However, that being said, I might be inclined to experiment to see how
consistently it engages if the connection is not secure, unless you
don't feel comfortable with that.

This help page for the server and Tb is advising the pop server
connection to not use secure.

http://products.secureserver.net/email/email_thunderbird.htm Setting Up
Your POP or IMAP Email Address with Mozilla Thunderbird

This graphic
http://products.secureserver.net/email/screens/thunderbird8.gif shows
the account being setup with port 110 and uncheck secure connection
uncheck secure authentication which would result in Connection security
none and Authentication method normal password.





--
Mike Easter

[John H Meyers]

On 5/15/2013 9:04 AM, Bill Braun wrote:

> For one or more email accounts, the following appears:
> "Sending of password did not succeed.
> Mail server [server] responded: error in server configuration"

POP and SMTP rules require that all responses from those servers
must begin with a code word, so where's that word?

That diagnostic code word would be very helpful
in diagnosing all "failure" responses,
so why does TB deliberately cut off that first word?

A log of all the talk between client and server
would be even more powerful for zeroing right in
on the culprits, just as was the security camera footage
recently recorded during a tragic event in Boston,
but Eudora is the only program I'm familiar with
which automatically records such a log all the time,
in an easy to find file.

Thunderbird can also log sessions,
if you're willing to jump through various hoops:

<http://email.about.com/od/mozillathunderbirdtips/qt/et_mail_log.htm>

<http://kb.mozillazine.org/Session_logging_for_mail/news>

Eudora logs everything, including every attempt to initially connect
to any server, whereas Thunderbird may start logging
only after a connection to a server is successfully accepted,
which is a bit like starting the security cameras
only after a bomb blast is detected,
but "something may be better than nothing."

--

[John H Meyers]

On 5/15/2013 9:40 AM, Bill Braun wrote:

> For incoming, server is pop.secureserver.net. Uses port 995, SSL/TLS,
> authentication is Normal password. For outgoing,

> server is smtpout.secureserver.net, on port 465 [also SSL/TLS]

"You've got GoDaddy,"
and they have been notorious for this recurring problem
<https://www.google.com/search?q=pop.secureserver.net>

[a GoDaddy forum participant wrote]
"I suspect that GoDaddy has oversold their email servers
and the servers can�t service the requests consistently."

[or they've misconfigured them, as their own message said]

"You get what you pay for" (some free software included :)

--

[Bill Braun]

On 5/15/2013 2:25 PM, John H Meyers wrote:
> On 5/15/2013 9:40 AM, Bill Braun wrote:
>
>> For incoming, server is pop.secureserver.net. Uses port 995, SSL/TLS,
>> authentication is Normal password. For outgoing,
>> server is smtpout.secureserver.net, on port 465 [also SSL/TLS]
>
> "You've got GoDaddy,"
> and they have been notorious for this recurring problem
> <https://www.google.com/search?q=pop.secureserver.net>
>
> [a GoDaddy forum participant wrote]
> "I suspect that GoDaddy has oversold their email servers

> and the servers can’t service the requests consistently."

>
> [or they've misconfigured them, as their own message said]
>
> "You get what you pay for" (some free software included :)

Thanks. Save for this problem, their service has been very good, and
their support staff is outstanding in my experience. So, so far, good
value for price.

Bill

[Ron K.]

John H Meyers on 5/15/2013 1:45 PM, keyboarded a reply:

From link to Session_logging_for_mail/news

To create the log file, follow the instructions on the Mozilla web page
linked below. Use log level 5, and remember to specify POP3:5, IMAP:5,
SMTP:5, NNTP:5, nsHttp:5, MIME:5 or LDAP:5, depending on which type of
server or protocol you are investigating. (The module nsHttp is not
mentioned on the linked page.)

MailNews Logging https://wiki.mozilla.org/MailNews:Logging

This sets up logging by the OS with it monitoring all specific protocol
traffic flowing through the NIC. So there can be a log for POP3 that is
very verbose at the 5 level. This is a different log the the one TB can
generate, according to the linked page.

--
Ron K.
Who is General Failure, and why is he searching my HDD?
Kernel Restore reported Major Error used BSOD to msg the enemy!

[Thai Guy]

My error console keeps coming up with this every time that
"secureserver" fails with a password:

pop.secureserver.net : server does not support RFC 5746, see CVE-2009-3555

This may have a bearing on the problem also. BTW, I also get this error
from time to time - mostly when a commanded download is given.

[John H Meyers]

On 5/15/2013 3:49 PM, Thai Guy wrote:

> My error console keeps coming up with this every time that "secureserver" fails with a password:
>
> pop.secureserver.net : server does not support RFC 5746, see CVE-2009-3555
>

> This may have a bearing on the problem also. BTW, I also get this error from time to time,

> mostly when a commanded download is given.

See:
<https://getsatisfaction.com/mozilla_messaging/topics/what_does_error_message_mean>

--