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Thunderbird and MS Word issue.

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Polly the Parrott

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Jan 1, 2014, 10:16:35 PM1/1/14
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Just installed TB24.2 on Windows 8.1 x64 and MS Office 2013.

Transferred an existing profile from an old laptop, all good.

Word has been set up as default for word docs in Windows settings, and
also Word is the default for Word docs in TB.

However clicking on a word attachment in a TB email does not open the
document in Word; the attachment has the word icon showing; and small
window opens and quickly closes; but the document does not open in
Word or any other software.

Are there any other settings I should be looking at?

Mark Filipak

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Jan 2, 2014, 7:55:18 PM1/2/14
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Hmmm... Don't know about other settings, but there are '.doc' files and
there are '.docx' files. Both will give you the Word icon, but they must
be set up individually.

HTH - Mark.

Steve

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Jan 2, 2014, 11:19:06 PM1/2/14
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Open Tools/Options or AppMenu/Options/Options, then Attachments/Incoming
and delete the entries for doc and docx content type by clicking the
Action drop-down, then open a doc or docx attachment and follow the
prompts to define the default opening application, i.e. Word 2013. I
suspect that the transferred profile contains references to a different
version of Word or a different path that was used on the laptop.

Polly the Parrott

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Jan 3, 2014, 1:41:38 PM1/3/14
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On Thu, 02 Jan 2014 22:19:06 -0600, Steve <nos...@klik.net> wrote:

>Open Tools/Options or AppMenu/Options/Options, then Attachments/Incoming
>and delete the entries for doc and docx content type by clicking the
>Action drop-down, then open a doc or docx attachment and follow the
>prompts to define the default opening application, i.e. Word 2013. I
>suspect that the transferred profile contains references to a different
>version of Word or a different path that was used on the laptop.

That did it Steve, thanks for the help!

Thanks also to Mark for his reply.
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