ISP refuses password
Jeremy
email accounts - one using its own domain (madasafish.com) and the other
for my own personal domain. I've tried to setup TBird for both accounts.
I can access the madasafish account and download mail but my when I try
to access mail from my personal account a message appears that
madasafish server is refusing my password. (Yet the password works when
I access the account via webmail).
My ISP reckons the fault lies with TBird. Any help available please?
N.B. I setup Outlook Express initially and got both accounts to work but
failed in importing my personal domain account into TBird. I've not
installed any firewall beyond anything that comes with WinXP. I want my
personal account to be the default: above local folders.
Jeremy
James
& re-creating it. Hope that helps. All other attempts failed even
though the entries for it & another working account were identical
except for the address specific data.
James
Jeremy
profiles in the profiles folder. My domain has four: plain and -1,-2,-3
and the madasafish account has three. I also have another (unrelated?)
problem of warnings popping up _while typing_ this that there is an
error copying this message to the sent folder and unable to save as
draft. This TBird client is not doing well!!
I have mails downloaded using OExpress which I don't want to lose while
sorting out TBird. Madasafish a/c mails imported to TBird but my
personal account remained in OE. Swopping these over would be one
solution (as Madasafish a/c is rarely used). But first I need advice on
duplicating and saving my emails somewhere - the online support on this
topic is hard to follow.
So, problems are:
1. Which profiles in profiles folder to delete, if any?
2. How to fix the non-saving messages problem?
3. How to duplicate my current inboxes for safety?
Hope someone enjoys giving advice!
Jeremy
Bob Henson
> I have mails downloaded using OExpress which I don't want to lose while
> sorting out TBird. Madasafish a/c mails imported to TBird but my
> personal account remained in OE. Swopping these over would be one
> solution (as Madasafish a/c is rarely used). But first I need advice on
> duplicating and saving my emails somewhere - the online support on this
> topic is hard to follow.
You might find Dawn handy in moving around your mail.
http://mysite.verizon.net/zakharin/software/Dawn/
BTW, I use Freenetname/Madasafish and have not trouble whatever using
Thunderbird. I use my own domain, as do most of their customers, and
have two separate passworded mail accounts for my partner and for my
laptop, and everything works just fine. I think your answer may lie in
sorting out those extra profiles.
Regards,
Bob
--
Remove "x" from address to reply by email.
Jeremy
> Jeremy wrote:-
>
>> I have mails downloaded using OExpress which I don't want to lose while
>> sorting out TBird. Madasafish a/c mails imported to TBird but my
>> personal account remained in OE. Swopping these over would be one
>> solution (as Madasafish a/c is rarely used). But first I need advice on
>> duplicating and saving my emails somewhere - the online support on this
>> topic is hard to follow.
>
> You might find Dawn handy in moving around your mail.
>
> http://mysite.verizon.net/zakharin/software/Dawn/
>
> sorting out those extra profiles.
> Regards,
> Bob
>
profile with profile manager for my personal domain but ISP still
refuses to accept password I enter.
Is there any way to avoid need to enter password (OE doesn't ask for ISP
password just to collect mail)?
Also, I use the same ISP password for both madasafish email account and
personal domain email account (it works with the madasafish account).
Could this fact be confusing TBird in the profiles folder?
-Jeremy
Bob Henson
> Still no luck. Have backed up emails for safety. Have created a fresh
> profile with profile manager for my personal domain but ISP still
> refuses to accept password I enter.
It's difficult to advise without having all the details to hand. Do you
actually have two separate accounts with separate, different log-ons and
passwords, or are we talking about one account which hosts a free
domain, and can have four (or five, can't remember offhand) optional
separately passworded log-ons which you have to request and set up
separately? The usual set up is to have one account, and use a free
domain name which they host for you - that's what I have here. There is
one User-Id and one password for the account and you log on with the
original User-ID and password that they gave you. Afterwards you can use
any.name@yourdomain (you have an infinite numbers of possible aliases at
that domain), and mail to and from that domain is routed for you using
the original account - but you only need one connection for both.
Normally, you only use the free domain setup, and don't use the original
ID again, except for logging in. If you add separate secure log-ons for
mail, you use (I do here, anyway - one for my partner and one for my
laptop) the free domain address and password set up for each mailbox.
> Is there any way to avoid need to enter password (OE doesn't ask for ISP
> password just to collect mail)?
Not that I know of - you can only download mail if you are logged in as
a known user, and only post similarly - otherwise anyone could access
your mail. OE, like everything else, must supply those details to
connect to the mail server, so they have to be saved in OE.
> Also, I use the same ISP password for both madasafish email account and
> personal domain email account (it works with the madasafish account).
> Could this fact be confusing TBird in the profiles folder?
No, that's how it should be. You can only use the one password (unless,
as I asked above, you have two completely separate accounts with them
with different User-IDs and passwords). Madasafish have a good on-line
support system that tells you exactly what information various programs
need to connect - maybe there's a clue in there?
eng...@madasafish.com
Hi Bob,
I spoke to Madasafish and they agreed my two accounts are setup as
yours. I also changed one of my passwords. Presently TB is accessing
madasafish a/c but not personal a/c. It doesn't ask for any password
for madasafish a/c when I send or retrieve. But DOES ask for password
when I try to retrieve from personal a/c - and my password fails.
I think I may have identities and accounts confused in TB. Tools
>Accounts seems OK, with madasafish server as mail.madasafish.com and
personal server as mail.personal.co.uk. I've tried also entering these
as separate identities in Manage Identities but it gets confused,
mixes stuff up, and has now reverted back to just my personal
identity. I just don't understand where I'm going wrong. (N.B. now
using browser to access this support group.)
Jeremy
John Liebson
<Removed by the Remover in Charge of Removing Whatever It Is That He
Removed>
>
> I think I may have identities and accounts confused in TB. Tools
>> Accounts seems OK, with madasafish server as mail.madasafish.com and
> personal server as mail.personal.co.uk. I've tried also entering these
> as separate identities in Manage Identities but it gets confused,
> mixes stuff up, and has now reverted back to just my personal
> identity. I just don't understand where I'm going wrong. (N.B. now
> using browser to access this support group.)
> Jeremy
>
for those suffering from multiple split personality identities, I have
personally identified a file about identities:
http://kb.mozillazine.org/Mail_concepts#Identities
Now, for those who really have multiple identity complex:
http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Multiple_Identities
Example:
I have an account, my wife has a separate account. For my account, I
have two identities, my own and a second one, composed of my wife and I.
That way, should I/we wish, I/we can send mail showing both our names in
the signature. She/I/we could do the same for her account, but we have
no need to further confuse the world, as it does a fine job of that
without any assistance.
I hope that you can identify with this.
---
John Liebson
eng...@madasafish.com
Certainly can identify. Have read and absorbed - tried default as SMTP
- but TB is as schizoid as ever, or is it just me. The problem lies
with the password, which is forlornly rejected. I wonder if Freud has
an answer?
Jeremy
John Liebson
Ah, ha, you *do* have an identity problem....
Have you tried removing anything in the TB password module about the
account that won't work, and restarting TB, and trying again? That
sometimes works--but, being of a split nature, does not sometimes, of
course.
Seriously, my suspicion is that there's something wrong with the setup
for that account, and things of that nature can often be hard to see no
matter how hard one stares at them. You might need to delete the entire
account and start anew.
--
John Liebson
eng...@madasafish.com
Latest is, I've removed and reinstalled TB and its appdata 3 times.
First time, tapped in a/c details for personal domain alone - password
didn't work. Second time, imported from OE (where both accounts work)
- personal a/c password didn't work. Third time, set up for madasafish
a/c with personal as second a/c and tried SMTP server as madasafish,
then as personal -- personal a/c password didn't work either way. N.B.
madasafish a/c works in TB every time.
I think this is an issue to be solved by a programmer/developer.
Something wrong in pref.js or panacea.dat, perhaps. Incidentally, I've
yet to find a file where I can see my passwords.
Should I report this as a bug? Or is anyone capable of remotely
examining my files?
Jeremy
John Liebson
<snip>
>
> Latest is, I've removed and reinstalled TB and its appdata 3 times.
> First time, tapped in a/c details for personal domain alone - password
> didn't work. Second time, imported from OE (where both accounts work)
> - personal a/c password didn't work. Third time, set up for madasafish
> a/c with personal as second a/c and tried SMTP server as madasafish,
> then as personal -- personal a/c password didn't work either way. N.B.
> madasafish a/c works in TB every time.
>
> I think this is an issue to be solved by a programmer/developer.
> Something wrong in pref.js or panacea.dat, perhaps. Incidentally, I've
> yet to find a file where I can see my passwords.
>
> Should I report this as a bug? Or is anyone capable of remotely
> examining my files?
> Jeremy
>
You cannot find the password file through Tools, Options, Privacy,
Passwords? If that is really the case, then you must have a fouled-up TB
profile.
Reinstalling TB is usually of no use, as nearly every problem is found
in the profile, such as prefs.js.
I'm unclear as to what you mean by "its appdata"; is that the profile?
If so, and things still don't work, then I have no idea as to what could
be the problem(s), as creating a new profile is often the solution to
difficulties.
Thus, we need to know what you really have done in terms of the profile,
etc. Also, what do you mean by "tried SMTP server as madasafish", as
that alone is not legitimate; surely you meant smtp.madasafish.com or
something similar?
Oh, just reread your material above: "madasafish a/c" means what?
(Sorry, as if I were not confused by definition, well, now this thread
has accomplished that simple task...).
--
John Liebson
Jeremy
stored in the Application Data folder. Think I'll try to get an
understanding of the problem at forums.mozillazine.org. Thanks for your
interest anyway.
Jeremy