SMTP and POP Settings for Sympatico

[Rhino]

Can anyone give me the CURRENT email account settings for SMTP and POP for
Sympatico?

It looks like my ISP, Sympatico, has messed with their settings and NOT told
us about the changes. My email has worked fine for several years but
yesterday, I suddenly started having problems with both POP and SMTP
settings. They don't support Thunderbird and the general settings
information doesn't tell me what I need to use in all of the Thunderbird
settings. I've tried every combination of port, connection security and
authentication method I can think of but none of them works.

I'm running Thunderbird 9.0.1 on Windows XP SP3.

--
Rhino

[Thomas Boehm]

Since you didn't tell us, which settings you tried, this would be a good
starting point

http://lmgtfy.com/?q=SMTP+and+POP+Settings+for+Sympatico

Scroll down at the first result[1].

HTH
Thomas

[1]
http://service.sympatico.ca/index.cfm?content_id=1067&method=content.view

[Morgana]

Setup for unsupported client:

http://internet.bell.ca/index.cfm?method=content.view&category_id=585&content_id=12767

--
M.

[Mike Easter]

Rhino wrote:
> Can anyone give me the CURRENT email account settings for SMTP and POP
> for Sympatico?

I can tell/paste you what their webpage says.

Incoming mail server (POP)

POP Server: pophm.sympatico.ca
Port: 995
User name: Email address (e.g: jsm...@sympatico.ca or jsm...@bell.net)
and password (e.g.: a123456z)
SSL: Be sure to select the this server requires a secure connection
(SSL) or use SSL (Secure Sockets Layers) option

Outgoing mail server (SMTP)

SMTP Server: smtphm.sympatico.ca
Port: 25
Authentication: Yes

User name: Email address (e.g: jsm...@sympatico.ca or jsm...@bell.net)
and password (e.g.: a123456z)
TLS/SSL Required: Yes (select TLS if available, if not, select SSL)

http://service.sympatico.ca/index.cfm?content_id=1067&method=content.view (page
does not carry a last modified date but has a Bell 2012 stamp)

> It looks like my ISP, Sympatico, has messed with their settings and NOT
> told us about the changes. My email has worked fine for several years
> but yesterday, I suddenly started having problems with both POP and SMTP
> settings. They don't support Thunderbird

Altho' sympatico states and lists that they don't support Tb, that only
means that they don't provide the same level of support that they do for
OE, OL, WLM, or Mac Mail. They apparently don't want you to call them
for help with your Tb.

> and the general settings information doesn't tell me what I need to
> use in all of the Thunderbird settings. I've tried every combination
> of port, connection security and authentication method I can think of
> but none of them works.

The info should be sufficient.

If you look at your settings for the sympatico pop account, it should
say (IMO, the forum posts on this are old):

pop mail server
pophm.sympatico.ca port 995
username full address
security setting SSL/TLS (a forum thread says STARTTLS)
authentication method encrypted password (I'm guessing)

the smtp server should say:

server name: smtphm.sympatico.ca
port 25
username full address
security settings none
authentication method: password encrypted (poss. insecurely)
connection security: STARTTLS (possibly SSL/TLS)

> I'm running Thunderbird 9.0.1 on Windows XP SP3.



--

Mike Easter

[Rhino]

"Thomas Boehm" <t_b...@expires-2012-01-31.arcornews.de> wrote in message
news:4F219950...@bla.boehmi.net...

> Rhino wrote:
>> Can anyone give me the CURRENT email account settings for SMTP and POP
>> for Sympatico?
>>
>> It looks like my ISP, Sympatico, has messed with their settings and NOT
>> told us about the changes. My email has worked fine for several years
>> but yesterday, I suddenly started having problems with both POP and SMTP
>> settings. They don't support Thunderbird and the general settings
>> information doesn't tell me what I need to use in all of the Thunderbird
>> settings. I've tried every combination of port, connection security and
>> authentication method I can think of but none of them works.
>>
>> I'm running Thunderbird 9.0.1 on Windows XP SP3.
>
> Since you didn't tell us, which settings you tried, this would be a good
> starting point
>

Actually, I _did_ tell you: I tried them all (all combinations of port,
connection security and authentication method).

> http://lmgtfy.com/?q=SMTP+and+POP+Settings+for+Sympatico
>
> Scroll down at the first result[1].
>

Thanks but I already know how to Google. I did that first before asking
here. And I've tried the settings Sympatico suggests without success. That's
why I'm asking here.

> HTH

It didn't. But thanks anyway.

[WLS]

http://kb.mozillazine.org/Creating_accounts_in_Thunderbird_for_popular_email_providers

--
Thunderbird Beta

[Thomas Boehm]

Rhino wrote:
>> Since you didn't tell us, which settings you tried, this would be a good
>> starting point
>>
> Actually, I _did_ tell you: I tried them all (all combinations of port,
> connection security and authentication method).

You didn't say what servers you tried. Are the ones on that website the
ones you tried?

[WLS]

He tried every combination, after doing a Google search for "sympatico
email account settings", then clicking this link.

http://service.sympatico.ca/index.cfm?content_id=1067&method=content.view

Reading the information, and then entered these into Thunderbird.

Incoming mail server (POP)

POP Server: pophm.sympatico.ca
Port: 995
User name: Email address (e.g: jsm...@sympatico.ca or jsm...@bell.net)
and password (e.g.: a123456z)
SSL: Be sure to select the this server requires a secure connection
(SSL) or use SSL (Secure Sockets Layers) option
Outgoing mail server (SMTP)

SMTP Server: smtphm.sympatico.ca
Port: 25
Authentication: Yes

User name: Email address (e.g: jsm...@sympatico.ca or jsm...@bell.net)
and password (e.g.: a123456z)
TLS/SSL Required: Yes (select TLS if available, if not, select SSL)

Right Rhino?


--
Thunderbird Beta

[Rhino]

"WLS" <wls1...@REMOVEyahoo.com> wrote in message
news:ntqdnYprFNxtKLzS...@mozilla.org...

Correct.

By the way, the problem is solved now and apparently didn't involve the
settings after all. I've explained it in my reply to my original post....

--
Rhino

[Rhino]

I've solved the problem with my email and it was not a settings issue after
all.

After spending considerable time trying every variation of the settings I
could think of and then spending a long time in a live chat with Sympatico
without success, I noticed that my free Avast antivirus was running
"unsecure". I had previously had an issue with the computer running
unusually slowly and had gone into Task Manager to see what was going on. At
that time, I noticed that Avastsvc.exe was consuming 25% of my CPU for no
obvious reason. I tried killing the process. That was unsuccessful and
probably led to the "unsecure" setting in Avast which I didn't notice until
somewhat later. I clicked on Avast's Fix Me button but it didn't do what it
was supposed to do; the Avast service seemed to be stuck on "Starting" in
Windows Services. Finally, I just uninstalled it, rebooted, and reinstalled
Avast Free. As soon as I tried email again, it worked fine.

I'm guessing that Thunderbird wasn't able to confer with Avast in some
essential way and this caused all my email errors.

I still don't know why Avast was using so much of my CPU today nor why the
email problem started YESTERDAY while I didn't try to kill the Avast service
until today. But since everything else works now and I'm just going to move
on and try to salvage something of the day.

Thanks everyone for your help. I was sure that Sympatico had made some
change to the service affecting the settings; they've done that before with
little or no notification.
--
Rhino

[Mike Easter]

Rhino wrote:

> I still don't know why Avast was using so much of my CPU today nor why
> the email problem started YESTERDAY while I didn't try to kill the Avast
> service until today. But since everything else works now and I'm just
> going to move on and try to salvage something of the day.

Avast has a function called Mail Shield with options to check for
incoming or outgoing mail.

IMO you should uncheck both of those options and not check your incoming
or outgoing mail. Of the two, the most important to uncheck is the
incoming mail.

There is a m'zine kb article addressing this subject:

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Anti-virus_Software#Antivirus_program_settings
Many experts recommend turning off email scanning in antivirus
software since it provides no added protection and corrupts and
destructs email folders much more often than viruses and other malware
do. It also eats up CPU power, slows down sending and receiving, and
causes many problems such as time-outs and changes in account settings.
To be safe it's enough to make sure your antivirus software is
monitoring your whole computer, in other words make sure that it
provides real-time protection (also called "background guard" etc.) and
that this is turned on

--
Mike Easter

[Rhino]

"Mike Easter" <Mi...@ster.invalid> wrote in message
news:R9GdnRfLY9H6TLzS...@mozilla.org...

My new copy of Avast complained that I had TLS turned on in email settings
and claimed it would be better if I turned it off and let Avast check my
email so I complied with its wishes. If I do what you say and turn off those
two flags, should I then set my email back to SSL/TLS?

--
Rhino

[Mike Easter]

Rhino wrote:
> "Mike Easter"

>> Avast has a function called Mail Shield with options to check for
>> incoming or outgoing mail.
>>
>> IMO you should uncheck both of those options and not check your
>> incoming or outgoing mail.

> My new copy of Avast complained that I had TLS turned on in email
> settings and claimed it would be better if I turned it off and let Avast
> check my email so I complied with its wishes. If I do what you say and
> turn off those two flags, should I then set my email back to SSL/TLS?

IMO you should have Avast's mailshield off for both incoming and
outgoing and you should have your mail service using SSL/TLS, for
somewhat different reasons.

The mailshield AV should be off for the reasons presented in the m'zine
kb article cited and the SSL/TLS should be on for both the security and
because that is the requested/required configuration of/for the mail server.

The reason that Avast doesn't like the SSL/TLS is if you have it Avast
configured to try to 'read'/comb/filter your incoming or outgoing mail,
it can't 'do its job' (that you configured it for) because of the
encryption (of the stream).

But, you don't want it doing that particular job (anyway) IMO.



--
Mike Easter

[Rhino]

"Mike Easter" <Mi...@ster.invalid> wrote in message

news:U9adnb6U8IVWd7zS...@mozilla.org...

Given that scanning incoming and outgoing mail is the ONLY thing the mail
shield does, would you agree that I'm better to turn the mail shield off
altogether than to leave it running but with the incoming and outgoing
scanning turned off?

--
Rhino

[Mike Easter]

Rhino wrote:
> "Mike Easter"

>> IMO you should have Avast's mailshield off for both incoming and
>> outgoing and you should have your mail service using SSL/TLS, for
>> somewhat different reasons.

> Given that scanning incoming and outgoing mail is the ONLY thing the
> mail shield does, would you agree that I'm better to turn the mail
> shield off altogether than to leave it running but with the incoming and
> outgoing scanning turned off?

I hadn't looked at the interface that carefully, but now I see that
there are 'deeper' configurations that you can achieve besides just
leaving it running and turning off incoming and outgoing mail.

One could leave it running (Start) and turn off incoming and outgoing
and see in the expert section that there is apparently something
configurably going on about such as news/nntp.

The expert section is also where you can turn on/off the Avast
alert/whine about SSL/TLS if you are scanning in/out.

I think I agree with your assessment that just turning it off
permanently with the Stop function would be best rather than leaving it
in a running condition with incoming and outgoing unchecked.


--
Mike Easter