Using tags on shared IMAP mailbox

JFRM

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Oct 8, 2010, 10:36:52 AM10/8/10

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We have a shared IMAP mailbox and 3 of us monitor this within our
Thunderbird clients and are constantly connected to it. Managing the
incoming email would be easier if we could tag the emails to show
which are urgent or who needs to deal with which. But unfortunately
when an email is tagged by one person, this is not seen by the other
Thunderbird clients. Presumably tags are not actually being recorded
in the IMAP mailbox and therefore only visible to the person who does
the tagging. Is this right? Does anyone have any other good way to
manage the email amongst the 3 of us?

many thanks for any pointers...

Chris Ilias

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Oct 9, 2010, 12:19:33 AM10/9/10

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Make sure everyone accessing the account has created the tags in
Thunderbird. They will then see the tags added by others.

--
Chris Ilias <http://ilias.ca>
Mailing list/Newsgroup moderator

JFRM

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Oct 9, 2010, 3:26:26 AM10/9/10

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> Make sure everyone accessing the account has created the tags in
> Thunderbird. They will then see the tags added by others.

Thank you very much for the reply. But this doesn't seem to work.
When the clients are first installed there are 5 or 6 predefined tags
that naturally are all identical. Of course, I did experiment
immediately with these default tags but if I tag a message as "1.
important" (red), for instance, nothing shows in the other clients.
Is there something that I'm overlooking?

By contrast, if I click on the star next to a message so that it
lights up, this does show immediately in the other clients. Reading
around various forums, one person suggested that tags are a local
thing whereas stars are an IMAP thing. So I guess I was wondering if
there was any add-on or alternative way of doing it. Multi-coloured
stars, for instance, would work...

Chris Ilias

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Oct 9, 2010, 1:59:50 PM10/9/10

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On 10-10-09 3:26 AM, JFRM wrote:
>> Make sure everyone accessing the account has created the tags in
>> Thunderbird. They will then see the tags added by others.
>
> Thank you very much for the reply. But this doesn't seem to work.
> When the clients are first installed there are 5 or 6 predefined tags
> that naturally are all identical. Of course, I did experiment
> immediately with these default tags but if I tag a message as "1.
> important" (red), for instance, nothing shows in the other clients.
> Is there something that I'm overlooking?

I use a shared IMAP account with tags, so I know it works.
Did you try creating new tags, or use the pre-installed tags?

Dave Warren

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Oct 9, 2010, 7:37:28 PM10/9/10

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In message
<2f4525cd-d3be-4881...@f25g2000yqc.googlegroups.com> JFRM

How sure are you that your IMAP server supports user-defined tags? Not
all do, some might only support a single flag (TB's "Star")

JFRM

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Oct 13, 2010, 2:34:42 PM10/13/10

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> How sure are you that your IMAP server supports user-defined tags? Not
> all do, some might only support a single flag (TB's "Star")

Aha this is the answer, thank you. Mail server is hMailServer that
does not support IMAP keywords. Hence I cannot do what I want to do.
hMailServer has this in their todo list here:
http://www.hmailserver.com/forum/viewtopic.php?f=2&t=15794&p=117182#p117182

Also that led me to find a Mozilla article about this: http://kb.mozillazine.org/Tags

JFRM

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Oct 13, 2010, 2:45:35 PM10/13/10

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I tried both. Thank you for the good news that it can work, though.
I wasn't sure about that previously. It appears to be a server-side
issue, then.