Updates never work

[Torsten Villnow]

All incremental updates to Thunderbird have failed for me, and even the
then initiated full download never works. With Firefox I have never had
these problems.

Environment: Windows 7 Pro 64 Bit

Any ideas?

--
Torsten Villnow

[Ron Hunter]

Just download the full install .exe file, and install that. That
usually fixes the update problem as well.

[Torsten Villnow]

I should have mentioned that I always have done a full install then. But
this hasn't fixed the problem.

--
Torsten Villnow

[Ron Hunter]

You might have some old files that are getting in the way. Search for
'updates' in your profile. If you find any files in a directory like
that, just delete them.

[Peter Taylor]

User account/App Data/Roaming/ nuke the Thunderbird folder. Try a full
install again.

--
Peter Taylor

[Christian Riechers]

That would erase the profile with all accounts, settings, and emails.
It's a bad recommendation, unless anyone wants to start from scratch,
and has a full backup.

Foe Win7 and Vista there is a folder 'updates' under
C:\Users\<user_name>\AppData\Local\Thunderbird\Mozilla Thunderbird
This one can be safely deleted, which may fix problems with incremental
updates.

--
Christian

[Peter Taylor]

On 12/24/2011 02:35 PM, Christian Riechers wrote:
> On 12/24/2011 2:15 PM, Peter Taylor wrote:
>> On 12/24/2011 02:02 PM, Torsten Villnow wrote:
>>> Am 24.12.2011 13:05, schrieb Ron Hunter:
>>>> On 12/24/2011 5:54 AM, Torsten Villnow wrote:
>>>>> All incremental updates to Thunderbird have failed for me, and even the
>>>>> then initiated full download never works. With Firefox I have never had
>>>>> these problems.
>>>>>
>>>>> Environment: Windows 7 Pro 64 Bit
>>>>>
>>>>> Any ideas?
>>>>>
>>>> Just download the full install .exe file, and install that. That usually
>>>> fixes the update problem as well.
>>>
>>> I should have mentioned that I always have done a full install then. But
>>> this hasn't fixed the problem.
>>>
>>
>> User account/App Data/Roaming/ nuke the Thunderbird folder. Try a full
>> install again.
>>
>
> That would erase the profile with all accounts, settings, and emails.
> It's a bad recommendation, unless anyone wants to start from scratch,
> and has a full backup.

It will work.

>
> Foe Win7 and Vista there is a folder 'updates' under
> C:\Users\<user_name>\AppData\Local\Thunderbird\Mozilla Thunderbird
> This one can be safely deleted, which may fix problems with incremental
> updates.
>

He could try that first.

--
Peter Taylor

[Jay Garcia]

On 24.12.2011 05:54, Torsten Villnow wrote:

Can you please be a bit more specific? What happens when you upgade,
error messages, etc. thanks

--
Jay Garcia - www.ufaq.org - Netscape - Firefox - SeaMonkey - Thunderbird
Mozilla Contribute Coordinator Team - www.mozilla.org/contribute/
Mozilla Mozillian Member - www.mozillians.org
Mozilla Contributor Member - www.mozilla.org/credits/

[Tranas]

bad coding?

nah.... <sarcasm>

[Ron Hunter]

So, would a complete reformat, and reinstall OS, and reinstall TB, but I
wouldn't EVER suggest that without trying everything else possible
before suggesting ANYTHING that might cause the user to lose data.

[Torsten Villnow]

Thank you to all the suggestions here. Updates now work again after
having tried/done the following:

(a)
- removed c:\Users\<name>\AppData\Local\Thunderbird
- de-installed Thunderbird
- installed Thunderbird 8.0
==> the update (to 9.0.1.) still does not work

The error message (original in German) was: "Update failed. The
incremental update for Thunderbird could not be installed. For a new try
the complete update-package will be downloaded now." As this had also
failed previously I did not further test this.

(b)
- removed c:\Users\<name>\AppData\Local\Thunderbird
- removed c:\Users\<name>\AppData\Roaming\Thunderbird
- de-installed Thunderbird
- installed Thunderbird 8.0
- put back c:\Users\<name>\AppData\Roaming\Thunderbird
(after having deleted the just created profile directory)
==> now the update to 9.0.1. works

This positive result astonished me, because I had assumed that the cause
of the problem would be somewhere in the profile directory, as (a) had
not cured the problem.

--
Torsten Villnow

[Mark Banner]

On 24/12/2011 11:54, Torsten Villnow wrote:
> All incremental updates to Thunderbird have failed for me, and even the
> then initiated full download never works. With Firefox I have never had
> these problems.

...
> Any ideas?

In the application directory, have a look within the updates folder,
there should be a last-update.log which may give some pointers to what
is going on.

If not, and it persists, please file a bug so that we can investigate
the issue - attaching the last-update.log would be useful in that case.

Standard8.

[pancibus]

On Dec 29, 12:23 pm, Mark Banner <mban...@mozilla.com> wrote:
> In the application directory, have a look within the updates folder,
> there should be a last-update.log which may give some pointers to what
> is going on.
>
> If not, and it persists, please file a bug so that we can investigate
> the issue - attaching the last-update.log would be useful in that case.
>
> Standard8.

same OS as op win 7 pro 64bit , similar issue all incremental updates
fail with pop up on screen that says
"The update could not be installed. Please make sure there are no
other copies of Thunderbird running on your computer, and then restart
Thunderbird to try again."

in the update.log i can see :

EXECUTE REMOVEFILE xul.dll
EXECUTE REMOVEFILE xpcom.dll
EXECUTE REMOVEFILE updater.ini
EXECUTE REMOVEFILE updater.exe
EXECUTE REMOVEFILE update.locale
EXECUTE REMOVEFILE uninstall/helper.exe
EXECUTE REMOVEFILE thunderbird.exe
rename_file: failed to rename file - src: thunderbird.exe,
dst:thunderbird.exe.moz-backup, err: 13
backup_create failed: 7
### execution failed
FINISH REMOVEFILE xul.dll
FINISH REMOVEFILE xpcom.dll
FINISH REMOVEFILE updater.ini
FINISH REMOVEFILE updater.exe
FINISH REMOVEFILE update.locale
FINISH REMOVEFILE uninstall/helper.exe
FINISH REMOVEFILE thunderbird.exe
backup_restore: backup file doesn't exist: thunderbird.exe.moz-backup
FINISH REMOVEFILE ssl3.dll
backup_restore: backup file doesn't exist: ssl3.dll.moz-backup
FINISH REMOVEFILE softokn3.dll
backup_restore: backup file doesn't exist: softokn3.dll.moz-backup

P

[jobmiller]

did a bug get logged for this. same os. win 7 64-bit pro..

same error when trying to apply the first 8.0 update that was 6.6MB i
think.

SOURCE DIRECTORY C:\Users\jmiller\AppData\Local\Thunderbird\Mozilla
Thunderbird\updates\0
DESTINATION DIRECTORY C:\Program Files (x86)\Mozilla Thunderbird
UPDATE TYPE partial
PREPARE PATCH xul.dll
PREPARE PATCH xpcom.dll
PREPARE PATCH updater.exe
PREPARE PATCH uninstall/helper.exe
PREPARE PATCH thunderbird.exe
PREPARE PATCH ssl3.dll
PREPARE PATCH softokn3.dll
PREPARE PATCH softokn3.chk
PREPARE PATCH smime3.dll
PREPARE ADD precomplete
PREPARE PATCH plugin-container.exe
PREPARE PATCH plds4.dll
PREPARE PATCH plc4.dll
PREPARE PATCH platform.ini
PREPARE PATCH omni.jar
PREPARE PATCH nssutil3.dll
PREPARE PATCH nssdbm3.dll
PREPARE PATCH nssdbm3.chk
PREPARE PATCH nssckbi.dll
PREPARE PATCH nss3.dll
PREPARE PATCH nspr4.dll
PREPARE PATCH nsldif32v60.dll
PREPARE PATCH nsldappr32v60.dll
PREPARE PATCH nsldap32v60.dll
PREPARE PATCH mozsqlite3.dll
PREPARE PATCH mozjs.dll
PREPARE PATCH mozalloc.dll
PREPARE PATCH mozMapi32.dll
PREPARE PATCH libGLESv2.dll
PREPARE PATCH libEGL.dll
PREPARE PATCH freebl3.dll
PREPARE PATCH freebl3.chk
PREPARE PATCH extensions/{972ce4c6-7e08-4474-a285-3208198ce6fd}/
install.rdf
PREPARE PATCH dictionaries/en-US.aff
PREPARE PATCH d3dx9_43.dll
PREPARE PATCH crashreporter.exe
PREPARE PATCH application.ini
PREPARE PATCH WSEnable.exe
PREPARE PATCH MapiProxy.dll
PREPARE PATCH D3DCompiler_43.dll
PREPARE PATCH AccessibleMarshal.dll
PREPARE ADD msvcr80.dll
PREPARE ADD msvcp80.dll
PREPARE ADD msvcm80.dll
PREPARE ADD mozutils.dll
PREPARE ADD hyphenation/hyph_tr.dic
PREPARE ADD hyphenation/hyph_it.dic
PREPARE ADD hyphenation/hyph_hu.dic
PREPARE ADD distribution/extensions/tbtes...@labs.mozilla.com.xpi
PREPARE ADD Microsoft.VC80.CRT.manifest
PREPARE REMOVEFILE mozcrt19.dll
PREPARE REMOVEFILE mozcpp19.dll
PREPARE REMOVEFILE mozcrt19.dll
PREPARE REMOVEFILE mozcpp19.dll
EXECUTE PATCH xul.dll
EXECUTE PATCH xpcom.dll
EXECUTE PATCH updater.exe
EXECUTE PATCH uninstall/helper.exe
EXECUTE PATCH thunderbird.exe

rename_file: failed to rename file - src: thunderbird.exe,
dst:thunderbird.exe.moz-backup, err: 13

### execution failed
FINISH PATCH xul.dll
FINISH PATCH xpcom.dll
FINISH PATCH updater.exe
FINISH PATCH uninstall/helper.exe
FINISH PATCH thunderbird.exe

backup_restore: backup file doesn't exist: thunderbird.exe.moz-backup

FINISH PATCH ssl3.dll

backup_restore: backup file doesn't exist: ssl3.dll.moz-backup

FINISH PATCH softokn3.dll

backup_restore: backup file doesn't exist: softokn3.dll.moz-backup

FINISH PATCH softokn3.chk
backup_restore: backup file doesn't exist: softokn3.chk.moz-backup
FINISH PATCH smime3.dll
backup_restore: backup file doesn't exist: smime3.dll.moz-backup
FINISH ADD precomplete
backup_restore: backup file doesn't exist: precomplete.moz-backup
FINISH PATCH plugin-container.exe
backup_restore: backup file doesn't exist: plugin-container.exe.moz-
backup
FINISH PATCH plds4.dll
backup_restore: backup file doesn't exist: plds4.dll.moz-backup
FINISH PATCH plc4.dll
backup_restore: backup file doesn't exist: plc4.dll.moz-backup
FINISH PATCH platform.ini
backup_restore: backup file doesn't exist: platform.ini.moz-backup
FINISH PATCH omni.jar
backup_restore: backup file doesn't exist: omni.jar.moz-backup
FINISH PATCH nssutil3.dll
backup_restore: backup file doesn't exist: nssutil3.dll.moz-backup
FINISH PATCH nssdbm3.dll
backup_restore: backup file doesn't exist: nssdbm3.dll.moz-backup
FINISH PATCH nssdbm3.chk
backup_restore: backup file doesn't exist: nssdbm3.chk.moz-backup
FINISH PATCH nssckbi.dll
backup_restore: backup file doesn't exist: nssckbi.dll.moz-backup
FINISH PATCH nss3.dll
backup_restore: backup file doesn't exist: nss3.dll.moz-backup
FINISH PATCH nspr4.dll
backup_restore: backup file doesn't exist: nspr4.dll.moz-backup
FINISH PATCH nsldif32v60.dll
backup_restore: backup file doesn't exist: nsldif32v60.dll.moz-backup
FINISH PATCH nsldappr32v60.dll
backup_restore: backup file doesn't exist: nsldappr32v60.dll.moz-
backup
FINISH PATCH nsldap32v60.dll
backup_restore: backup file doesn't exist: nsldap32v60.dll.moz-backup
FINISH PATCH mozsqlite3.dll
backup_restore: backup file doesn't exist: mozsqlite3.dll.moz-backup
FINISH PATCH mozjs.dll
backup_restore: backup file doesn't exist: mozjs.dll.moz-backup
FINISH PATCH mozalloc.dll
backup_restore: backup file doesn't exist: mozalloc.dll.moz-backup
FINISH PATCH mozMapi32.dll
backup_restore: backup file doesn't exist: mozMapi32.dll.moz-backup
FINISH PATCH libGLESv2.dll
backup_restore: backup file doesn't exist: libGLESv2.dll.moz-backup
FINISH PATCH libEGL.dll
backup_restore: backup file doesn't exist: libEGL.dll.moz-backup
FINISH PATCH freebl3.dll
backup_restore: backup file doesn't exist: freebl3.dll.moz-backup
FINISH PATCH freebl3.chk
backup_restore: backup file doesn't exist: freebl3.chk.moz-backup
FINISH PATCH extensions/{972ce4c6-7e08-4474-a285-3208198ce6fd}/
install.rdf
backup_restore: backup file doesn't exist: extensions/
{972ce4c6-7e08-4474-a285-3208198ce6fd}/install.rdf.moz-backup
FINISH PATCH dictionaries/en-US.aff
backup_restore: backup file doesn't exist: dictionaries/en-US.aff.moz-
backup
FINISH PATCH d3dx9_43.dll
backup_restore: backup file doesn't exist: d3dx9_43.dll.moz-backup
FINISH PATCH crashreporter.exe
backup_restore: backup file doesn't exist: crashreporter.exe.moz-
backup
FINISH PATCH application.ini
backup_restore: backup file doesn't exist: application.ini.moz-backup
FINISH PATCH WSEnable.exe
backup_restore: backup file doesn't exist: WSEnable.exe.moz-backup
FINISH PATCH MapiProxy.dll
backup_restore: backup file doesn't exist: MapiProxy.dll.moz-backup
FINISH PATCH D3DCompiler_43.dll
backup_restore: backup file doesn't exist: D3DCompiler_43.dll.moz-
backup
FINISH PATCH AccessibleMarshal.dll
backup_restore: backup file doesn't exist: AccessibleMarshal.dll.moz-
backup
FINISH ADD msvcr80.dll
backup_restore: backup file doesn't exist: msvcr80.dll.moz-backup
FINISH ADD msvcp80.dll
backup_restore: backup file doesn't exist: msvcp80.dll.moz-backup
FINISH ADD msvcm80.dll
backup_restore: backup file doesn't exist: msvcm80.dll.moz-backup
FINISH ADD mozutils.dll
backup_restore: backup file doesn't exist: mozutils.dll.moz-backup
FINISH ADD hyphenation/hyph_tr.dic
backup_restore: backup file doesn't exist: hyphenation/hyph_tr.dic.moz-
backup
FINISH ADD hyphenation/hyph_it.dic
backup_restore: backup file doesn't exist: hyphenation/hyph_it.dic.moz-
backup
FINISH ADD hyphenation/hyph_hu.dic
backup_restore: backup file doesn't exist: hyphenation/hyph_hu.dic.moz-
backup
FINISH ADD distribution/extensions/tbtes...@labs.mozilla.com.xpi
backup_restore: backup file doesn't exist: distribution/extensions/
tbtes...@labs.mozilla.com.xpi.moz-backup
FINISH ADD Microsoft.VC80.CRT.manifest

backup_restore: backup file doesn't exist:

Microsoft.VC80.CRT.manifest.moz-backup
FINISH REMOVEFILE mozcrt19.dll
backup_restore: backup file doesn't exist: mozcrt19.dll.moz-backup
FINISH REMOVEFILE mozcpp19.dll
backup_restore: backup file doesn't exist: mozcpp19.dll.moz-backup
FINISH REMOVEFILE mozcrt19.dll
backup_restore: backup file doesn't exist: mozcrt19.dll.moz-backup
FINISH REMOVEFILE mozcpp19.dll
backup_restore: backup file doesn't exist: mozcpp19.dll.moz-backup
failed: 7
calling QuitProgressUI

[Thiago]

there is a simple solution to this.
go to C:\Program Files (x86)\Mozilla Firefox

rename firefox.exe to afirefox.exe
double click afirefox.exe, it will invoke firefox, create a new
firefox.exe and everything seems to work from there !

delete afirefox.exe

[Jay Garcia]

On 08.02.2012 07:01, Thiago wrote:

--- Original Message ---

First of all you're speaking about Firefox in the Thunderbird group.
And, please quote at least some text from a previous reply so that
everyone has an idea of what you're posting about, thanks.

[Steveal]

Did anyone get a solution to this problem?
Just today, I get the same error message (as I always do), whilst
trying to automatically update Thunderbird.

[Jay Garcia]

On 24.03.2012 02:57, Steveal wrote:

--- Original Message ---

What problem? Please quote all or some of the problem as most users will
mark the thread as read, thanks.

[Poutnik]

In article <51a268cb-1c24-4039-bf17-243209d5f2c9
@w32g2000vbt.googlegroups.com>, steve.in....@gmail.com says...

>
> Did anyone get a solution to this problem?
> Just today, I get the same error message (as I always do), whilst
> trying to automatically update Thunderbird.

For me, TB updates always work,
but must be launched from privileged Windows account.

It is a pity,
because I run it from limited account by purpose,
even if I have access to privileged one.

More handy would be if it would trigger privileged credential request.


--
Poutnik

[Ken Springer]

<sigh> If computer users were just more knowledgeable about how
computers worked, *and* stored their data somewhere other than C:\
drive, the odds of losing a lot of user data is far less.


--
Ken

Mac OS X 10.6.8
Firefox 10.0.2
Thunderbird 10.0.2
LibreOffice 3.5.0 rc3

[zbha...@gmail.com]

1) Start task manager
2) Go to services tab
3) Click on "Services..."
4) Look for "Application Experience"
5) Set it back to "automatic" (you probably disabled it wanting to tweak windows)
6) Retry to update
7) Enjoy :)

[ronpa...@gmail.com]

THANK you.. Finally someone that posted an actual solution to this problem.

[webe...@handworks.us]

This worked! The "Application Experience" thing below did not.

[kboe...@googlemail.com]

[manovr...@gmail.com]

YO SIR ARE THE MAN!

[WaltS]

On 01/12/2013 08:29 PM, manovr...@gmail.com wrote:
> YO SIR ARE THE MAN!
>

Aw, shucks. Twas nothen.

--
Fedora 17 (64-bit) KDE 4.9.5
Thunderbird Release
The "Not Me" gremlin installed it.
Yeah, Right!

[tgill...@gmail.com]

Setting Application Experience service to "automatic" (didn't even need to start it) fixed my long-suffering inability to upgrade Thunderbird. Thanks SO MUCH - AWESOME.