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Send button no longer works in Thunderbird in Newsreader mode

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Rhino

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May 14, 2013, 1:16:51 PM5/14/13
to
This is bizarre!

For some reason, the Send button (and also the Send Now and Send Later
menu options) have stopped working in Thunderbird on my desktop. I click
the buttons or menu options, they seem to have been selected but nothing
else happens.

I'm sending this from my laptop - at least I HOPE it will work from my
laptop.

Any idea what could be wrong??

--
Rhino

Rhino

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May 14, 2013, 1:30:39 PM5/14/13
to
Sorry, I should have mentioned that I was running Tbird 17.0.5 on
Windows XP SP3 on my desktop when I started this thread. The problem
began this morning. The Send button still works fine in email but not in
newsgroup posts.

I upgraded Tbird to 17.0.6 a moment ago but it didn't fix the problem.

I don't understand why a standard function like Send would fail in
newsgroups but not in email....

For what it's worth, this may be hardware-related. I blew up my
motherboard a few weeks back by making a foolish mistake. I only got the
computer back with the new motherboard late on Saturday and there are
some other things that aren't working correctly with the new
motherboard. But neither of the two problems I'm having - no audio and a
large hard drive not being recognized properly - would seem to have
anything to do with Send buttons in Thunderbird. I think the post I
tried to do a few minutes ago is the first since I got the computer back.

--
Rhino


WaltS

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May 14, 2013, 1:34:19 PM5/14/13
to
Works fine here. See test post in mozilla.test.

--
openSUSE 12.3 (64-bit) KDE 4.10.2
Thunderbird Release
(Why's everybody always picking on me)
"Charlie Brown" by The Coasters - 1958

Rhino

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May 14, 2013, 1:51:50 PM5/14/13
to
On 2013-05-14 1:34 PM, WaltS wrote:
> On 05/14/2013 01:16 PM, Rhino wrote:
>> This is bizarre!
>>
>> For some reason, the Send button (and also the Send Now and Send Later
>> menu options) have stopped working in Thunderbird on my desktop. I click
>> the buttons or menu options, they seem to have been selected but nothing
>> else happens.
>>
>> I'm sending this from my laptop - at least I HOPE it will work from my
>> laptop.
>>
>> Any idea what could be wrong??
>>
>
> Works fine here. See test post in mozilla.test.
>
Sorry, I should have been clearer. I am posting this thread via my
laptop, which has no problem with Send. My desktop resolutely refuses to
work: Send (and Send Now and Send Later) all fail to work.

--
Rhino

WaltS

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May 14, 2013, 1:59:38 PM5/14/13
to
Nah, I understood you meant desktop. No problems with my desktop version.

Rhino

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May 14, 2013, 2:04:57 PM5/14/13
to
On 2013-05-14 1:59 PM, WaltS wrote:
> On 05/14/2013 01:51 PM, Rhino wrote:
>> On 2013-05-14 1:34 PM, WaltS wrote:
>>> On 05/14/2013 01:16 PM, Rhino wrote:
>>>> This is bizarre!
>>>>
>>>> For some reason, the Send button (and also the Send Now and Send Later
>>>> menu options) have stopped working in Thunderbird on my desktop. I
>>>> click
>>>> the buttons or menu options, they seem to have been selected but
>>>> nothing
>>>> else happens.
>>>>
>>>> I'm sending this from my laptop - at least I HOPE it will work from my
>>>> laptop.
>>>>
>>>> Any idea what could be wrong??
>>>>
>>>
>>> Works fine here. See test post in mozilla.test.
>>>
>> Sorry, I should have been clearer. I am posting this thread via my
>> laptop, which has no problem with Send. My desktop resolutely refuses to
>> work: Send (and Send Now and Send Later) all fail to work.
>>
>
> Nah, I understood you meant desktop. No problems with my desktop version.
>
My laptop is working fine too: Send works fine. But Send on my desktop
doesn't work for newsgroup posts but works fine for email. I'm baffled
by why it is misbehaving like that.

--
Rhino

rebro

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May 14, 2013, 2:17:20 PM5/14/13
to
Couldn't this be caused by a corrupt profile?

Rhino

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May 14, 2013, 3:27:34 PM5/14/13
to
I really don't know. How would I access my profile and what part of it
would I change? Or are you proposing a complete uninstall/reinstall of
Tbird so that I start clean?

--
Rhino

Mark Filipak

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May 14, 2013, 3:37:33 PM5/14/13
to support-t...@lists.mozilla.org
Yes. If your old motherboard was a name brand (Dell, HP, etc.) AND your new
motherboard is not the same as your old motherboard, your Windows HAL drivers
WILL be wrong. And merely installing the new motherboard drivers (if any) atop
the old motherboard drivers may not fix the situation.

Now, skeptics will ask how that can produce the symptoms you are experiencing.
To that I respond: I've seen some mighty strange things in my life.
--
The Insect Hall of Fame:
Thunderbird Bug 121947 - 11 years and counting.

rebro

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May 14, 2013, 3:46:02 PM5/14/13
to
To find out I'd create a new (=second) profile with the newsgroup
settings. The add-on *Profile Switcher 1.0.5.3* could help you to do so
very comfortably.

rebro

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May 14, 2013, 4:01:11 PM5/14/13
to
Correction: It's *ProfileSwitcher 1.5.0.3*

Ron K.

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May 14, 2013, 4:33:01 PM5/14/13
to
Rhino on 5/14/2013 2:04 PM, keyboarded a reply:
Bummer, so lets explore some possibilities. First is can you receive
headers for news groups. Because news is a 2-way street, fetching
headers means sending should work, same communication channel.

Second point is send can be sensitive to local HDD problems since a copy
of the send has to be saved locally. A potential test is to review the
time stamps on the "Sent" mbox in the Local Folders, or a sub-folder if
you use by server sent routing of storage. This my not be effective, but
it is a shot.

Are you having any network communication issues that might be NIC driver
or Firewall related. While USENET style communication is on port 119, is
the server related to the issue on a different port?

Be nice if Mike Easter joins this thread, he is good at debugging
communication issues.

--
Ron K.
Who is General Failure, and why is he searching my HDD?
Kernel Restore reported Major Error used BSOD to msg the enemy!

Jay Garcia

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May 14, 2013, 5:29:17 PM5/14/13
to
On 14.05.2013 12:16, Rhino wrote:
Reboot your computer to see if that restores the send function.

--
Jay Garcia - www.ufaq.org - Netscape - Firefox - SeaMonkey - Thunderbird
Mozilla Contribute Coordinator Team - www.mozilla.org/contribute/
Mozilla Mozillian Member - www.mozillians.org
Mozilla Contributor Member - www.mozilla.org/credits/

Rhino

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May 14, 2013, 8:21:30 PM5/14/13
to
On 2013-05-14 3:37 PM, Mark Filipak wrote:
> On 2013/5/14 1:16 PM, Rhino wrote:
>> This is bizarre!
>>
>> For some reason, the Send button (and also the Send Now and Send Later
>> menu
>> options) have stopped working in Thunderbird on my desktop. I click
>> the buttons
>> or menu options, they seem to have been selected but nothing else
>> happens.
>>
>> I'm sending this from my laptop - at least I HOPE it will work from my
>> laptop.
>>
>> Any idea what could be wrong??
>
> Yes. If your old motherboard was a name brand (Dell, HP, etc.) AND your
> new motherboard is not the same as your old motherboard, your Windows
> HAL drivers WILL be wrong. And merely installing the new motherboard
> drivers (if any) atop the old motherboard drivers may not fix the
> situation.
>
The old mobo (motherboard) was an ASUS M3A. The new one is an ASRock
N68C-GS FX so, yes, two different brands. What do I do about these HAL
drivers?

> Now, skeptics will ask how that can produce the symptoms you are
> experiencing. To that I respond: I've seen some mighty strange things in
> my life.

Me too, so I'm keeping an open mind on your idea ;-)
--
Rhino

Rhino

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May 14, 2013, 8:28:35 PM5/14/13
to
On 2013-05-14 5:29 PM, Jay Garcia wrote:
> On 14.05.2013 12:16, Rhino wrote:
>
> --- Original Message ---
>
>> This is bizarre!
>>
>> For some reason, the Send button (and also the Send Now and Send Later
>> menu options) have stopped working in Thunderbird on my desktop. I click
>> the buttons or menu options, they seem to have been selected but nothing
>> else happens.
>>
>> I'm sending this from my laptop - at least I HOPE it will work from my
>> laptop.
>>
>> Any idea what could be wrong??
>>
>
> Reboot your computer to see if that restores the send function.
>
Sorry, it didn't work. I tried the Send button, the Send Now and Send
Later menu functions, and CTRL-Return and CTRL-SHIFT-Return. None of
them worked.

Thanks for the suggestion. Any other ideas?

--
Rhino

Rhino

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May 14, 2013, 8:33:12 PM5/14/13
to
I'm certainly seeing threads in the newsgroups to which I'm subscribed.
Is that enough to prove I am receiving headers or do I need to do
something else?

> Second point is send can be sensitive to local HDD problems since a copy
> of the send has to be saved locally. A potential test is to review the
> time stamps on the "Sent" mbox in the Local Folders, or a sub-folder if
> you use by server sent routing of storage. This my not be effective, but
> it is a shot.
>
Can you give me a little more detail on what exactly I need to do to
check this out and where I'd find the folders? I'm not following the
last phrase of the second sentence of that paragraph either.

> Are you having any network communication issues that might be NIC driver
> or Firewall related. While USENET style communication is on port 119, is
> the server related to the issue on a different port?
>
Not that I've noticed. I can go to websites in my browser, read and send
email, read newsgroups. None of that suggests firewall or NIC issues but
if you need me to try some other things, just say so.

> Be nice if Mike Easter joins this thread, he is good at debugging
> communication issues.
>
Paging Mike Easter .... ;-)


--
Rhino

Rhino2

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May 14, 2013, 9:00:47 PM5/14/13
to
I've installed ProfileSwitcher 1.5.0.3 but I'm already regretting that I
did.

I did it here on the laptop so I could get familiar with it for a bit
before trying it on the desktop machine which is having the trouble. But
the entire documentation for it was a couple of paragraphs for it on the
download page. I couldn't figure out how to start it or exactly what it
did and I still have very little idea. However, after reading the first
paragraph of the download page, I found the two Profile-related options
on the file menu and created a second profile. Then I closed and
re-opened Thunderbird and found that the menu bar was gone; that was
very unexpected.

I figured out how to get the menu bar back but I see that the Profile
options are no longer on the File menu. I don't know which profile I'm
using now or how to switch back to the original profile.


Barbara

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May 14, 2013, 11:18:54 PM5/14/13
to
Have you checked the account settings for the news server?
Tools/Account Settings. Also, at the bottom: "Outgoing Server" make
sure your SMTP settings are correct. Check for correct port numbers,
server names, password, authentication, etc.

Can you send from any other email accounts or is it just the news groups
that are messed up?

Barbara

Ron K.

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May 14, 2013, 11:54:21 PM5/14/13
to
Barbara on 5/14/2013 11:18 PM, keyboarded a reply:
The SMTP settings are only associated with a news account for purpose of
sending an e-mail to a newsgroup poster. News uses NNTP for both receive
and send connections to the news server. The OP has the problem only
with news posting, receive is fine.

Ron K.

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May 15, 2013, 12:11:30 AM5/15/13
to
Rhino on 5/14/2013 8:33 PM, keyboarded a reply:
What I have set up is a sub-folder of Sent that holds 2 folders. One of
those is news.mozilla.org and in account settings for Mozilla I set the
sub-folder as the place to put copies of my postings. These folders are
in the profile Mail > Local folders > Sent. I suggested using Windows
Explorer to see the time stamps as a way to test for whether Windows is
failing to handle updating the sent folder during sending a posting.




>> Are you having any network communication issues that might be NIC driver
>> or Firewall related. While USENET style communication is on port 119, is
>> the server related to the issue on a different port?
>>
> Not that I've noticed. I can go to websites in my browser, read and send
> email, read newsgroups. None of that suggests firewall or NIC issues but
> if you need me to try some other things, just say so.
>
>> Be nice if Mike Easter joins this thread, he is good at debugging
>> communication issues.
>>
> Paging Mike Easter .... ;-)
>
>

--

Mark Filipak

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May 15, 2013, 1:13:42 AM5/15/13
to support-t...@lists.mozilla.org
On 2013/5/14 8:21 PM, Rhino wrote:
> On 2013-05-14 3:37 PM, Mark Filipak wrote:
>> On 2013/5/14 1:16 PM, Rhino wrote:
>>> This is bizarre!
>>>
>>> For some reason, the Send button (and also the Send Now and Send Later
>>> menu
>>> options) have stopped working in Thunderbird on my desktop. I click
>>> the buttons
>>> or menu options, they seem to have been selected but nothing else
>>> happens.
>>>
>>> I'm sending this from my laptop - at least I HOPE it will work from my
>>> laptop.
>>>
>>> Any idea what could be wrong??
>>
>> Yes. If your old motherboard was a name brand (Dell, HP, etc.) AND your
>> new motherboard is not the same as your old motherboard, your Windows
>> HAL drivers WILL be wrong. And merely installing the new motherboard
>> drivers (if any) atop the old motherboard drivers may not fix the
>> situation.
>>
> The old mobo (motherboard) was an ASUS M3A. The new one is an ASRock N68C-GS FX
> so, yes, two different brands. What do I do about these HAL drivers?

You're probably fine, depending on where you got your version of Windows.

Generic motherboards incorporate generic completion chips (called Northbridge
and Southbridge) and therefore can use the generic Windows HAL (hardware
adaption layer). Name brand manufacturers on the other hand make their
motherboards in the millions, so they can often afford to develop their own
motherboard completion chips. Their HALs will often be non-generic, limited -
'hard wired' - to just their chip set. If that's the case, then the old HAL
will not be removable and loading the new drivers that come with the new
motherboard on top of the old HAL can 'mix' them. I've seen that produce some
very strange and surprising Windows behavior.

If your Windows license contains the string 'OEM', then that copy of Windows
came from a name brand computer and the HAL may be propriety. If that's the
case, cross your fingers. If your Windows license does not contain the string
'OEM', then you're good to go.

rebro

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May 15, 2013, 4:54:18 AM5/15/13
to
Why should you? You can easily remove it from the Addons Manager if you
want to.

> I did it here on the laptop so I could get familiar with it for a bit
> before trying it on the desktop machine which is having the trouble. But
> the entire documentation for it was a couple of paragraphs for it on the
> download page. I couldn't figure out how to start it or exactly what it
> did and I still have very little idea. However, after reading the first
> paragraph of the download page, I found the two Profile-related options
> on the file menu and created a second profile. Then I closed and
> re-opened Thunderbird and found that the menu bar was gone; that was
> very unexpected.

Right-click the uppermost bar and go to "Customize ..." and restore
whatever bar you are missing.
>
> I figured out how to get the menu bar back but I see that the Profile
> options are no longer on the File menu. I don't know which profile I'm
> using now or how to switch back to the original profile.
>

In the right-hand corner of the Addon-Toolbar at the bottom of
Thunderbird you'll find the icon of ProfileSwitcher and a hint at the
profile you are presently using. Right-click it to open its menu and
switch back.




rebro

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May 15, 2013, 5:40:28 AM5/15/13
to
BTW, you can open Thunderbird's Profile Manager without the help of an
add-on by pressing the Windows key + R on your keyboard to open 'Run';
then type "thunderbird.exe -p" (without the quotation marks) and
confirm this with 'ok'. Done.




Arivald

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May 15, 2013, 7:18:09 AM5/15/13
to
W dniu 2013-05-14 19:16, Rhino pisze:
One clarification, what it means "have stopped working"?

Did clicking on "Send" do anything? Did "Sending" window show?
You see any error messages?
Or something new show in Error console? (CTRL+SHIFT+K in main window to
open Error console. Clear console before clicking "Send").

--
Arivald

Rhino2

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May 15, 2013, 10:22:09 AM5/15/13
to
Good point. I just meant that it wasn't remotely obvious how to invoke
Profile Manager so that I could actually create the other profile and
switch to it.

>> I did it here on the laptop so I could get familiar with it for a bit
>> before trying it on the desktop machine which is having the trouble. But
>> the entire documentation for it was a couple of paragraphs for it on the
>> download page. I couldn't figure out how to start it or exactly what it
>> did and I still have very little idea. However, after reading the first
>> paragraph of the download page, I found the two Profile-related options
>> on the file menu and created a second profile. Then I closed and
>> re-opened Thunderbird and found that the menu bar was gone; that was
>> very unexpected.
>
> Right-click the uppermost bar and go to "Customize ..." and restore
> whatever bar you are missing.

Yes, I found that on my own. Eventually. I was just surprised that the
Profile Manager options had disappeared completely. I thought perhaps I
had clobbered the old profile entirely and was stuck with the new one.

>>
>> I figured out how to get the menu bar back but I see that the Profile
>> options are no longer on the File menu. I don't know which profile I'm
>> using now or how to switch back to the original profile.
>>
>
> In the right-hand corner of the Addon-Toolbar at the bottom of
> Thunderbird you'll find the icon of ProfileSwitcher and a hint at the
> profile you are presently using. Right-click it to open its menu and
> switch back.
>
Thank you for that information! I poked around in the Thunderbird help
and eventually found out how to start Tbird with the thunderbird.exe -p
option as you've mentioned in your followup but I didn't realize the
easier way you mention above was available.

Now I can toggle between profiles relatively easily and get back to
troubleshooting my Send button.


>
>
>

Rhino2

unread,
May 15, 2013, 12:34:52 PM5/15/13
to
I just had a look at Properties for My Computer (I'm running XP SP3). In
the General Tab under "Registered to:" the number there does NOT include
OEM. That's the Windows license number, right? If so, then HAL is not my
problem, right?

--
Rhino2

Rhino2

unread,
May 15, 2013, 12:50:15 PM5/15/13
to
On 2013-05-15 07:18, Arivald wrote:
> W dniu 2013-05-14 19:16, Rhino pisze:
>> This is bizarre!
>>
>> For some reason, the Send button (and also the Send Now and Send Later
>> menu options) have stopped working in Thunderbird on my desktop. I click
>> the buttons or menu options, they seem to have been selected but nothing
>> else happens.
>>
>> I'm sending this from my laptop - at least I HOPE it will work from my
>> laptop.
>>
>> Any idea what could be wrong??
>>
>
> One clarification, what it means "have stopped working"?
>
> Did clicking on "Send" do anything?

When I clicked the Send button, it looked as if the button was
depressed. Nothing else happened.

> Did "Sending" window show?

No.

> You see any error messages?

None.

> Or something new show in Error console? (CTRL+SHIFT+K in main window to
> open Error console. Clear console before clicking "Send").
>
You had me going for a minute there: nothing at all happened when I did
CTRL-SHIFT-K. But then I remembered the Error Console option in the
Tools menu and saw that the correct shortcut is CTRL-SHIFT-J.

After clearing the console, I tried composing a post for mozilla.test.
When I clicked "Send", the following appeared in the console:

Timestamp: 2013-05-15 12:43:26
Error: An error occurred executing the cmd_sendButton command:
[Exception... "'[JavaScript Error: "this.promptService is undefined"
{file: "chrome://chksend/content/chksend.js" line: 633}]' when calling
method: [nsIController::doCommand]" nsresult: "0x80570021
(NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS)" location: "JS frame ::
chrome://global/content/globalOverlay.js :: goDoCommand :: line 91"
data: yes]
Source File: chrome://global/content/globalOverlay.js
Line: 95

Finally, a major clue about what is going on!

Now, what do I do about this?

I should mention that the problem seems isolated to my default profile.
I'm actually composing this on the desktop computer but using the
alternate profile that rebro suggested creating. I'm pretty sure this
post will be successfully sent....

--
Rhino2

Rhino2

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May 15, 2013, 1:06:57 PM5/15/13
to
In another subthread, rebro suggested that I try a different profile to
see if it would also have trouble with Send. I did that and found that I
can Send to both email and newsgroups with the new profile.

In a different subthread, arivald suggested that I see what the Error
console had to say. There was a very relevant message there dealing with
a Javascript error. This is it:

Timestamp: 2013-05-15 12:43:26
Error: An error occurred executing the cmd_sendButton command:
[Exception... "'[JavaScript Error: "this.promptService is undefined"
{file: "chrome://chksend/content/chksend.js" line: 633}]' when calling
method: [nsIController::doCommand]" nsresult: "0x80570021
(NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS)" location: "JS frame ::
chrome://global/content/globalOverlay.js :: goDoCommand :: line 91"
data: yes]
Source File: chrome://global/content/globalOverlay.js
Line: 95

When I tried your suggestion, Ron, it worked with the new profile but
not with the default profile. In other words, I was able to post
successfully with the new profile and a copy was placed in my new
Sent/Mozilla folder. When I tried it with the default profile, the Send
failed and nothing was copied to the Sent/Mozilla folder. (I created
Sent/Mozilla folders in both profiles and altered both accounts to put
the copies there.)

It looks to me as if the Error console is the most useful discovery. I'm
baffled by why that javascript error only occurs in the default profile
though. Wouldn't the exact same code get executed for a button press in
both profiles? I'm not familiar with the code underlying Thunderbird but
I am a programmer and I can't think of any good reason for making
buttons behave differently for different profiles.

In any case, it looks as if I can get past this problem with my Send
button by altering the new Profile so that it looks just like the
default Profile but that seems like a lot of work, particularly with
respect to copy the emails from one profile to another. Is there some
way to fix the Send button in the default profile so that I can simply
delete the new profile and get back to business as usual?

--
Rhino2

rebro

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May 15, 2013, 3:19:31 PM5/15/13
to
> (...)
>
> In any case, it looks as if I can get past this problem with my Send
> button by altering the new Profile so that it looks just like the
> default Profile but that seems like a lot of work, particularly with
> respect to copy the emails from one profile to another. Is there some
> way to fix the Send button in the default profile so that I can simply
> delete the new profile and get back to business as usual?
>

Now that you have secured your newsgroup connections in the new profile
you could try to overcome the corruption in your default profile by
first removing the newsgroups there and then reinstalling them.
Of course, I don't know if it works.

Ron K.

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May 15, 2013, 4:09:24 PM5/15/13
to
Rhino2 on 5/15/2013 12:50 PM, keyboarded a reply:
Looks like time to try Rebro's suggestion to delete the news account.
Close TB, restart and remake the account. There might be a corrupt entry
in prefs.js of the default profile.

Rhino

unread,
May 15, 2013, 4:29:18 PM5/15/13
to
I tried it with one of the newsgroup accounts - I have three or four
different newsgroup accounts - but the send button still won't work.

Is there any option left short of creating an entirely new profile (I
deleted the new one that Rebro suggested) and re-creating all my email
and newsgroup accounts - as well as all of my folders and filters?

If it was as simple as recreating my one email account and the newsgroup
accounts alone, it wouldn't be that big a deal but I've got a LOT of
email folders and mail filters and having to re-create those manually is
a lot of work. But if I simply copy the default profile, I stand a good
chance of duplicating the corruption too.


--
Rhino2

Rhino

unread,
May 15, 2013, 4:30:11 PM5/15/13
to
I just tried that but am unable to send with the re-created newsgroup.

What else can I do?




--
Rhino

Jay Garcia

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May 15, 2013, 5:21:47 PM5/15/13
to
On 15.05.2013 11:34, Rhino2 wrote:

--- Original Message ---

I see no reasoning why a motherboard and related drivers are suspect
with an issue involving Thunderbird's SEND button which is not a
universal problem because it works in mail but not news.

Just in case there may be insuing argument here, I am setting a followup
to mozilla.general

Followup set to m.general

rje...@gmail.com

unread,
May 15, 2013, 6:22:07 PM5/15/13
to
The error message quoted earlier is similar to one I have been seeing today. It appears that the Check and Send extension does not work with Thunderbird 17.0.6 (when running under Vista or Windows 7 at any rate).

Try disabling Check and Send via the Add-ons Manager. It worked for me. The bug has been reported to the provider of Check and Send.

Rhino

unread,
May 15, 2013, 8:21:10 PM5/15/13
to
On 2013-05-15 18:22, rje...@gmail.com wrote:
> The error message quoted earlier is similar to one I have been seeing today. It appears that the Check and Send extension does not work with Thunderbird 17.0.6 (when running under Vista or Windows 7 at any rate).
>
> Try disabling Check and Send via the Add-ons Manager. It worked for me. The bug has been reported to the provider of Check and Send.
>
You're a genius! My Send button now works fine in my default profile.

I was a couple of hours in to copying all my settings, email, etc. over
to the new profile but none of that is necessary now.... Wow, I really
should have thought of that myself.

Thank you!!


rebro

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May 16, 2013, 6:09:11 AM5/16/13
to
I honestly don't know.
You could possibly go to
C:\Users\[user]\AppData\Roaming\Thunderbird\Profiles\[profile_1]
and
C:\Users\[user]\AppData\Roaming\Thunderbird\Profiles\[profile_2]
and open copies (!) of the two prefs.js in an editor to check the
entries concerning the mail servers against each other. Don't fiddle
with the original files before you are sure what you have to do.
Maybe this gives you some new insight into what is wrong in your default
profile.
Good luck.

rebro

unread,
May 16, 2013, 6:11:32 AM5/16/13
to
Am 16.05.2013 00:22, schrieb rje...@gmail.com:
> The error message quoted earlier is similar to one I have been seeing today. It appears that the Check and Send extension does not work with Thunderbird 17.0.6 (when running under Vista or Windows 7 at any rate).
>

Everything is all right both under Vista and Win7.

rebro

unread,
May 16, 2013, 6:20:14 AM5/16/13
to
You should possibly have explicitly mentioned that "Check and Send
extension" when opening this thread.

Onno Ekker

unread,
May 16, 2013, 6:24:29 AM5/16/13
to
Or at least you should have tried Thunderbird in safe mode. I'm
surprised nobody had suggested that to you, but the thread was a couple
of days old before I noticed it...

Onno

Jay Garcia

unread,
May 16, 2013, 9:24:25 AM5/16/13
to
On 16.05.2013 05:24, Onno Ekker wrote:

--- Original Message ---

Safe mode was the first thing I thought of but I swear I thought he had
tried that. Went back through the entire thread and found that he
actually didn't ... old age again, oh well. :-(

Ron K.

unread,
May 16, 2013, 2:50:55 PM5/16/13
to
rebro on 5/16/2013 6:09 AM, keyboarded a reply:
A profile has additional files for persistence of settings. Some of the
Chrome settings are in localstore.rdf. Another store is panacea.dat,
while some other stuff, like Quick Search bar open status, is stored in
session.json.

For test purposes, try munging the name of panacea.dat, TB closed and
then restart. This method is easy to revert without loss of data.

rebro

unread,
May 16, 2013, 4:14:08 PM5/16/13
to
Thanks for your information, Ron.
I'll keep that for personal purposes. But here in the case of Rhino's
dilemma it finally turned out that any deeper insight into differences
between two profiles was completely unnecessary because his problem was
caused by an extension he hadn't explicitly mentioned when starting his
thread.

Ron K.

unread,
May 16, 2013, 4:46:32 PM5/16/13
to
rebro on 5/16/2013 4:14 PM, keyboarded a reply:
The extension issue was noted and definitely easier to fix than a deep
profile examination.

Historically, troubleshooting did employ the file rename trick, for some
cases, when some of the code was less stable. I did learn that letting
CCleaner erase the session.json was the cause of Quick Filter bar
reverting to default open, needing frequent resetting to closed. So
altering the CCleaner config has saved me a daily annoyance.

Arivald

unread,
May 17, 2013, 4:36:12 AM5/17/13
to
W dniu 2013-05-15 18:50, Rhino2 pisze:
> On 2013-05-15 07:18, Arivald wrote:
>> W dniu 2013-05-14 19:16, Rhino pisze:
>>> This is bizarre!
>>>
>>> For some reason, the Send button (and also the Send Now and Send Later
>>> menu options) have stopped working in Thunderbird on my desktop. I click
>>> the buttons or menu options, they seem to have been selected but nothing
>>> else happens.
>>>

>> Did "Sending" window show?
>
> No.
>
>> You see any error messages?
>
> None.
>
>> Or something new show in Error console? (CTRL+SHIFT+K in main window to
>> open Error console. Clear console before clicking "Send").
>>
> You had me going for a minute there: nothing at all happened when I did
> CTRL-SHIFT-K. But then I remembered the Error Console option in the
> Tools menu and saw that the correct shortcut is CTRL-SHIFT-J.

On my both Windows machines it is CTRL+SHIFT+K.
But https://developer.mozilla.org/en-US/docs/Error_Console states it is
Ctrl-Shift-J. Now I'm confused...

It may be my native language translation changed this shortcut for some
reason.


> After clearing the console, I tried composing a post for mozilla.test.
> When I clicked "Send", the following appeared in the console:
>
> Timestamp: 2013-05-15 12:43:26
> Error: An error occurred executing the cmd_sendButton command:
> [Exception... "'[JavaScript Error: "this.promptService is undefined"
> {file: "chrome://chksend/content/chksend.js" line: 633}]' when calling
> method: [nsIController::doCommand]" nsresult: "0x80570021
> (NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS)" location: "JS frame ::
> chrome://global/content/globalOverlay.js :: goDoCommand :: line 91"
> data: yes]
> Source File: chrome://global/content/globalOverlay.js
> Line: 95
>
> Finally, a major clue about what is going on!
>
> Now, what do I do about this?


"chrome://chksend/" part is from some extension ("check sender" or
something alike). Disable it and all should work again.

If this help, send bug report to this extension author.

--
Arivald


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