OT: Frontier Mail problem

[Jo-Anne]

Today, using Thunderbird, I sent out about 16 emails--not an unusual
number, although several were to myself (emailing Amazon webpages for
items I'm interested in). But suddenly I can't send any more from my
Frontier Mail account. I'm getting the error message "An (SMTP) error
occurred while sending mail. The server responded: 4.7.1 <DATA>: Data
command rejected: x...@myfrontiermail.com exceeded daily messages threshold."

Any thoughts on what could be wrong? I checked the Frontier Postmaster
webpage
https://postmaster.frontier.com/error.html

and couldn't find this error code--although I did find "Message rate
limit exceeded
Error Message: 452 <[IP address]> exceeded hourly message threshold
Error Message: 452 <[IP address]> exceeded daily message threshold
Solution: Check your machine for viruses or trojans; your computer
may be sending out spam without your knowledge. Reduce the amount of
mail you send per hour or per day. Business class service has higher
limits than Residential; if you need to send more mail as a business
requirement, consider upgrading."

--
Thank you,
Jo-Anne

[Jeremy Nicoll]

On Mon, 2 Mar 2020, at 00:23, Jo-Anne wrote:
> Today, using Thunderbird, I sent out about 16 emails--not an unusual

> number..,

> and couldn't find this error code--although I did find "Message rate
> limit exceeded
> Error Message: 452 <[IP address]> exceeded hourly message threshold
> Error Message: 452 <[IP address]> exceeded daily message threshold
> Solution: Check your machine for viruses or trojans; your computer
> may be sending out spam without your knowledge. Reduce the amount of
> mail you send per hour or per day. Business class service has higher
> limits than Residential; if you need to send more mail as a business
> requirement, consider upgrading."

You probably need to use your provider's "Contact Us" page to ask them what
their hourly and daily limits are. See:

https://frontier.com/contactus/contact-us#/residential


If the daily limit is around 16 emails, then it's easy to understand why your
"about 16" hit it. But if their limit is significantly more then either you sent
more mails than you recall,

or (if eg any of thse mails were to several people) probably each copy counts
as "1"... so one mail sent to one person and eg CCed to three others probably
counts as 4 mails (because ultimately that's what needs to be sent by the
service)

or something else on your computer is sending email.


The provider should be able to tell you what your account did or tried to
do.

--
Jeremy Nicoll - my opinions are my own.

[Jo-Anne]

Thank you, Jeremy. I'll try that.

--
Jo-Anne

[Jo-Anne]

On 3/2/2020 3:46 AM, Jeremy Nicoll wrote:

Thank you, Jeremy. Frontier isn't easy to deal with. I may just start
using other accounts more...

--
Jo-Anne

[😉 Good Guy 😉]

On 04/03/2020 18:41, Jo-Anne wrote:

Thank you, Jeremy. Frontier isn't easy to deal with. I may just start using other accounts more...

The other option is to use gmail as your SMTP for all outgoing messages.   Now before you jump to any conclusion, I'm NOT telling you to start using gmail as your eMail provider;  You can continue using Frontier/Yahoo but use gmail for outgoing emails.   This is possible and there are many tutorials for this online.  GMAIL has a limit of 500 per day but people needing more than this can apply for extension by contacting their support but you need good reasons for this.

--

With over 1.2 billion devices now running Windows 10, customer satisfaction is higher than any previous version of windows.

[Jo-Anne]

Thank you. I do have a gmail account and have been switching most of my
Frontier mail to it. I'm thinking of making gmail my default account in
Thunderbird, but I believe I'll have to move all my saved emails out of
my Frontier inbox folder and sub-folders before I do so.

--
Jo-Anne