Bounced Message Notification

[Gordon Wrigt]

Does anybody know how to interpret this error message my mother is
seeing on her email account using Thunderbird 17?


Subject:

ATTENTION: Bounced Message Notification, bytes in the mailbox!!

Date:Tue, 23 Jul 2013 16:25:24 +0000

From:admin

A message was sent to you that was returned to the sender(bounced)
because it would have caused your mailbox quota to be exceeded.

The following is the reason that the message was over quota:

Quota Type: bytes in the mailbox
Quota Available: 346780
Total Quota: 102400000

The following is the information on the message that was bounced:

Sender: "Michael Milazzo" <jesusp...@rochester.rr.com>
Subject: How The_Apostles_Died
Size: 2530540
Message ID: <A62A6BA392BC4F47B2B8E7F510B40451@MichaelPC>
Date: Tue Jul 23 16:25:23 2013

Reply-To: [No Reply-To]

The message was bounced from the following folder:

INBOX

To fix this problem, delete some messages from your mailbox, and contact
the sender to resend the message.

If the size of the message is too big, contact the sender to reduce the
size of the message and resend the message.

[Beauregard T. Shagnasty]

Gordon Wrigt wrote:

> Does anybody know how to interpret this error message my mother is
> seeing on her email account using Thunderbird 17?

You don't state where the email account comes from. Her ISP?

The rest is pretty straightforward. She has 346,780 bytes free at her
(unknown) mail provider's server. The incoming bounced message contained
2,530,540 [2-and-a-half megabytes], well over the free space remaining.

This has nothing to do with Thunderbird. Tell her to clear out most of the
stuff at her server.

--
-bts
-This space for rent, but the price is high

[Chris Ramsden]

> _______________________________________________
> support-thunderbird mailing list
> support-t...@lists.mozilla.org
> https://lists.mozilla.org/listinfo/support-thunderbird
> To unsubscribe, send an email to
support-thund...@lists.mozilla.org?subject=unsubscribe

The message is from the server. Your mother's Inbox on that server is
apparently near to full. The message has been returned back to the sender
as undeliverable, and the intended recipient, your mum, has been advised.

If this account uses POP then you should check if it has been set in
Thunderbird to leave messages on the server.

If it uses IMAP, you may need to look at moving messages out of the
account's folders in order to clear space on the server. Bear in mind that
if it is IMAP, the message may be referring to the total sum of bytes
stored, I.e. across all the account's folders (sent, trash, etc). The
Local Folders account in Thunderbird is provided for this situation,
offering a way to store messages locally on the user's personal computer
rather than on the server.

A visit to the email account on the provider's website may be called for. I
suspect that there might be a large accumulation of messages there,
perhaps all in one Inbox folder, and some rationalization might be
overdue. ;)

Chris.

[Ron Hunter]

Your Mom is running into the ISP's spam filter. Many ISPs limit the
number of messages, or length of messages on can send in a day to limit
spam. Sending all your email to everyone on your email list might trip
this 'feature' into action.
There may also be a limit to the amount of email that can be saved to a
POP server, and when it fills up, you get rejected messages if you try
to send a message to your own inbox.
This can happen if people send you a lot of pictures, for instance.
The solution to this is to make sure to uncheck 'leave mail on server'.

[Jay Garcia]

On 24.07.2013 22:28, Gordon Wrigt wrote:

This is simply a ploy to get the recipient to read the spam that follows
the bounce message.


--
Jay Garcia - www.ufaq.org - Netscape - Firefox - SeaMonkey - Thunderbird
Mozilla Contribute Coordinator Team - www.mozilla.org/contribute/
Mozilla Mozillian Member - www.mozillians.org
Mozilla Contributor Member - www.mozilla.org/credits/

[Gordon Wright]

Thank you Chris. I will take a look at her settings later today when I
stop over for a visit. I'll report back here with the results.

I also seem to get a "cannot connect to news.mozilla.org" message a lot
lately. Any idea what that is all about?

Gordon


On the following date 7/25/2013 2:25 AM , Chris Ramsden replied to the
following email:<br>

>
>
> On 25 Jul 2013 04:30, "Gordon Wrigt" <gwt...@frontiernet.net

> <mailto:gwt...@frontiernet.net>> wrote:
> >
> > Does anybody know how to interpret this error message my mother is
> seeing on her email account using Thunderbird 17?
> >
> >
> > Subject:

> > Â Â Â Â

> > ATTENTION: Bounced Message Notification, bytes in the mailbox!!
> >
> > Date:Tue, 23 Jul 2013 16:25:24 +0000
> >
> > From:admin
> >
> > A message was sent to you that was returned to the sender(bounced)
> because it would have caused your mailbox quota to be exceeded.
> >
> > The following is the reason that the message was over quota:
> >
> > Quota Type: bytes in the mailbox
> > Quota Available: 346780
> > Total Quota: 102400000
> >
> > The following is the information on the message that was bounced:
> >
> > Sender: "Michael Milazzo" <jesusp...@rochester.rr.com

> <mailto:jesusp...@rochester.rr.com>>
> > Subject: Â How The_Apostles_Died

> > Size: 2530540
> > Message ID: <A62A6BA392BC4F47B2B8E7F510B40451@MichaelPC>
> > Date: Tue Jul 23 16:25:23 2013
> >
> > Reply-To: [No Reply-To]
> >
> > The message was bounced from the following folder:
> >
> > INBOX
> >
> > To fix this problem, delete some messages from your mailbox, and contact
> > the sender to resend the message.
> >
> > If the size of the message is too big, contact the sender to reduce the
> > size of the message and resend the message.

> > _______________________________________________
> > support-thunderbird mailing list
> > support-t...@lists.mozilla.org

> <mailto:support-t...@lists.mozilla.org>

> > https://lists.mozilla.org/listinfo/support-thunderbird
> > To unsubscribe, send an email to
> support-thund...@lists.mozilla.org?subject=unsubscribe

> <http://support-thund...@lists.mozilla.org?subject=unsubscribe>

>
> The message is from the server. Your mother's Inbox on that server is
> apparently near to full. The message has been returned back to the

> sender as undeliverable, and the intended recipient, your mum, has

> been advised.
>
> If this account uses POP then you should check if it has been set in
> Thunderbird to leave messages on the server.
>

> If it uses IMAP, you may need to look at moving messages out of the

> account's folders in order to clear space on the server. Bear in mind

> that if it is IMAP, the message may be referring to the total sum of
> bytes stored, I.e. across all the account's folders (sent, trash,

> etc). The Local Folders account in Thunderbird is provided for this

> situation, offering a way to store messages locally on the user's

> personal computer rather than on the server.
>
> A visit to the email account on the provider's website may be called
> for. I suspect that there might be a large accumulation of messages

> there, perhaps all in one Inbox folder, and some rationalization

> might be overdue. ;)
>
> Chris.
>

--
Gordon Wright
Owner - Wright Vacations
Gor...@Wrightvacations.com
www.wrightvacations.com
(585)747-6818

[Gordon Wrigt]

On the following date 7/25/2013 10:39 AM , Jay Garcia replied to the
following email:<br>

Turns out that Chris was right! Mom's email inbox on the server was at
98% capacity. For some reason Road Runner has only allocated her a
100MB inbox? A call to them is in order at a later date. I cleaned out
some of the messages that had large attachments on them and she is now
running at 20% capacity. I changed the settings in Thunderbird to
download messages and not save a copy on the ISP server. What I did
find out was that they were being stored on the server until she deleted
them locally. Apparently when she gets her mail it downloads and then
she archives the messages she gets from family that contain pictures.
The archived copies were stored in Thunderbird (locally) and on the
server as well. Could this be a bug in Thunderbird? When a message is
archived by Thunderbird it removes it from the local inbox but I don't
think it signals the server to delete a copy??

[Beauregard T. Shagnasty]

Gordon Wrigt wrote:

> Turns out that Chris was right! Mom's email inbox on the server was at
> 98% capacity.

Yup, that's what I told you almost three hours before Chris's reply...
just 16 minutes after you asked.

[Gordon Wrigt]

On the following date 7/25/2013 7:52 PM , Beauregard T. Shagnasty

replied to the following email:<br>

> Gordon Wrigt wrote:
>
>> Turns out that Chris was right! Mom's email inbox on the server was at
>> 98% capacity.
>
> Yup, that's what I told you almost three hours before Chris's reply...
> just 16 minutes after you asked.
>

Excuse me for not noticing your response first. That might have had
something to do with the fact that I have been having intermittent
connection issues to the mozilla servers and probably the reason Chris
sent his reply directly to my personal email account where he figured I
might have a better chance of seeing it.

[Beauregard T. Shagnasty]

Gordon Wrigt wrote:

> Beauregard T. Shagnasty wrote:
>> Gordon Wrigt wrote:
>>> Turns out that Chris was right! Mom's email inbox on the server was
>>> at 98% capacity.
>>
>> Yup, that's what I told you almost three hours before Chris's reply...
>> just 16 minutes after you asked.
>>
> Excuse me for not noticing your response first. That might have had
> something to do with the fact that I have been having intermittent
> connection issues to the mozilla servers and probably the reason Chris
> sent his reply directly to my personal email account where he figured I
> might have a better chance of seeing it.

Hmm, that's odd. I'd never reply via email to a newsgroup post unless
specifically asked to do so. Even then I may say "post to the groups so
all may learn."

[Burry]

On 25.07.13 13:07, Gordon Wright wrote:
>
> Thank you Chris. I will take a look at her settings later today when I
> stop over for a visit. I'll report back here with the results.
>
> I also seem to get a "cannot connect to news.mozilla.org" message a lot
> lately. Any idea what that is all about?
>

Cut.
In TB updating the mozilla news groups takes a long time,
much longer than in XNEWS,(on my comp.), so it is not only
a matter of mozilla being slow.
On news.planet.nl it is much faster, ratio about 1:10.
Why? Idontknow....

[Ken Whiton]

*-* On Thu, 25 Jul 2013, at 20:55:17 -0500,
*-* In Article <DIidnd7QIICYSmzM...@mozilla.org>,
*-* Beauregard T. Shagnasty wrote
*-* About Re: Bounced Message Notification

Chris doesn't usually post directly to the newsgroup. He
normally uses the mailing list, and often sends a copy to the person
he's responding to as well.

Ken Whiton
--
FIDO: 1:132/152
InterNet: kenw...@surfglobal.net.INVAL (remove the obvious to reply)

[Jay Garcia]

I run my own servers and the bounce messages do NOT contain the message.
Just sayin' ...

[Ron Hunter]

If she has a POP server, then the storage allocated on the server is
likely to be quite small. I always deleted everything from the server
when I downloaded it on my deskop, but left it there on the laptop TB.
That way I had a complete archive. Leaving data on the server until
deleted is pretty much the standard on IMAP, and the server allocates a
generous amount of space for each user. I move messages I want to save
to the archive, by year, and delete the message on the server for the
others.

[Mike Easter]

Gordon Wrigt wrote:

> Turns out that Chris was right! Mom's email inbox on the server was at
> 98% capacity. For some reason Road Runner has only allocated her a
> 100MB inbox?

RR has various internet plans, 6 in number, and the two lowest normal
plans have 100 MB mailbox.

Here is a table of the higher priced plans, which address mailbox size
and bandwidth up/down.
http://www.timewarnercable.com/en/residential-home/internet/internet-service-plans.html
Internet Plans at a Glance

Unlike gmail, I don't believe it is possible to simply buy greater RR
storage space without higher connectivity rates. If she wants a good
deal on mail storage space, subscribing to a more expensive internet
plan at RR isn't the most affordable way to get up to 10 GB email
storage there.

> A call to them is in order at a later date. I cleaned out
> some of the messages that had large attachments on them and she is now
> running at 20% capacity. I changed the settings in Thunderbird to
> download messages and not save a copy on the ISP server. What I did
> find out was that they were being stored on the server until she deleted
> them locally. Apparently when she gets her mail it downloads and then
> she archives the messages she gets from family that contain pictures.
> The archived copies were stored in Thunderbird (locally) and on the
> server as well. Could this be a bug in Thunderbird? When a message is
> archived by Thunderbird it removes it from the local inbox but I don't
> think it signals the server to delete a copy??

RR only has POP service, not IMAP. POP account is configured in the Tb
server settings section when you uncheck 'Leave messages on server'. In
that configuration, when Tb has successfully downloaded an email from
the server it is deleted; the business about archiving is a local issue
with Tb and does not 'interfere' with the business of the server not
keeping/storing the messages.

However, what you have not completely clarified is whether or not she is
doing any kind of archiving at the server level by using her RR webmail.

If she is receiving a lot of family attachment mail such as pictures and
storing them (just in Tb), she needs to be deleting messages from the
server in the POP settings and not using the webmail account for
archiving/saving mail.

Little 100 MB mail accounts are not 'fit for' mail storage, but coupling
a bigger mailbox with higher bandwidth is a RR business strategy mostly
aimed at selling more expensive internet bandwidth connection plans.


--
Mike Easter

[Gordon Wrigt]

On the following date 7/27/2013 8:19 AM , Mike Easter replied to the
following email:<br>

Thanks for the feedback Mike. I unchecked leave a copy of the
messages on the server so that should address her problem. She doesn't
use the webmail account very often but now I where to look if this issue
arises again. Glad to know it was not some kind of bug in TB. Once
messages are downloaded they are gone from the server. That should fix it!

Thanks again!