Setting up Telstra Bigpond email account with Thunderbird

[Telstra BigPond Email Service]

Hi my name is Ryan, I work for Telstra Australia under Broadband
solution division. My team is in charge of setting up , maintaining
and supporting Telstra Bigpond email service.

Currently we are migrating all our BigPond email server to Windows
Live server, as a result,the incoming pop3 and outgoing smtp server
for our customer's BigPond email account is changing from its original
mail.bigpond.com to pop3.live.com and smtp.live.com. However, we
recently discover that Thunderbird still defaults pop3 and smtp server
settings as the old mail.bigpond.com while our customer setting up new
bigpond email account on Thunderbird. Consequently our customer who
use Thunderbird for their Telstra Bigpond account are experiencing
problems in sending/receive their emails.

We will very much appreciate if you can look into this issue for us or
is there a better place (email address, contact number) i can raise
this issue with Thunderbird? Thanks

[Steve]

I think a good place to start is:

http://sumomo.last-chance.net/en-US/kb/ISP+Database

[Jim Wood]

As a Bigpond Thunderbird user I am still accessing my bigpond pop
account at "mail.bigpond.com". When is the change to "pop3.live.com"
occurring?
I also have a Hotmail address. Will the move of bigpond.com to live.com
give rise to any conflict in accessing each and both bigpond and Hotmail
pop accounts?

--
Regards

Jim Wood, Brisbane