Welcome & FAQ 29 Aug
Moz Champion (Dan)
A place to 'show' your problem, or your solution
This is the place on the support server for a user to post a screenshot
regarding a support issue where posting a representative shot would
better explain the particular issue in order to get or give the best
available answer.
You could of course post a link to your website if you have one, or post
a link to one of the free image hosting services such as Photobucket or
Imageshack if you are capable. This group is not the only means of
making a screen shot available. Please be aware that users of Google
Groups will not be able to see images posted to the newsgroup.
The group is a moderated newsgroup. All posts to the group have to be
approved by the moderator. You do not have to subscribe to the mailing
list to post to the group. All you have to do is make your screenshot
post to the newsgroup, it will automatically be sent to the moderator
What Guidelines are there?
The general 'guidelines' for this group can be found here
http://www.mozilla.org/community/etiquette.html
What can I post in this newsgroup?
Images made with or pertaining to a Mozilla product.
They may be used to show a problem, a solution, or a situation you are
experiencing difficulty with, or are helping with
You can use edited portions of screenshots, or the entire screenshot .
What can I not post in this newsgroup?
Discussion posts with regards to the screenshots are not allowed, see
'notation' requirement below.
Are there any remarks or notations I should make in the post?
Please provide a note as to where the discussion for the specific
screenshot is, i.e. mozilla.support.firefox or
mozilla.support.seamonkey or some such. You can mark the post with a
'Follow-up' header if you wish, but it is not necessary. Discussion
posts will not be allowed in the screenshot newsgroup. Please put the
notation in the body of the message.
How long will it take for my screenshot post to appear?
The intention is to keep 'hold' times to a minimum. There may be periods
where delays may reach to several hours, but certainly within a day.
How big can my screenshot be?
The total size of the entire post, inclusive of headers, notations and
all should be less than 1MB. You can use image processing programs to
'crop' a screenshot if necessary to avoid size issues.
Can I make replies to my post? Can others make replies?
No, not within this newsgroup. As above you should provide a notation
within the original post as to where you want the discussion to be.
Replies to posts will not be approved.
What subject line should I use?
For clarity I would suggest using the same subject line that was used in
the discussion post.
i.e. if you made a post describing the problem with the Subject "Firefox
not showing the same as Opera" then your subject line in this newsgroup
should be the same. Likewise if providing an answer, you can tell the
user to look in this newsgroup for an image, giving the same subject
matter as the discussion thread
This makes it easier for people to find your discussion post (or your
screenshot post) when they change groups.
Questions regarding the group or mailing list can be emailed
support-s...@lists.mozilla.org