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Sumo's placement and name on bugzilla
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Chris Ilias
Jun 6, 2007, 6:02:30 PM6/6/07
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Most of the bugs reported about www.mozilla.org are filed against
"Websites" on bugzilla.mozilla.org, even though the www.mozilla.org
component is under mozilla.org, not websites. I don't think anyone,
without knowledge that sumo=support.mozilla.com, is going to file
support.mozilla.com bugs against "sumo". It's much more logical to put
sumo under the "websites" product, and rename it to support.mozilla.com.
Sumo is a nice codename/nickname, but too cryptic for bug reports.
"Websites" on bugzilla.mozilla.org, even though the www.mozilla.org
component is under mozilla.org, not websites. I don't think anyone,
without knowledge that sumo=support.mozilla.com, is going to file
support.mozilla.com bugs against "sumo". It's much more logical to put
sumo under the "websites" product, and rename it to support.mozilla.com.
Sumo is a nice codename/nickname, but too cryptic for bug reports.
Agree?
Jason Barnabe (np)
Jun 6, 2007, 6:42:44 PM6/6/07
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Conversely, a component named support.mozilla.com might get support
requests from users.
requests from users.
Chris Ilias
Jun 6, 2007, 7:34:52 PM6/6/07
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On 6/6/07 6:42 PM, _Jason Barnabe (np)_ spoke thusly:
How would that happen?
Chris Ilias
Jun 7, 2007, 3:29:30 PM6/7/07
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On 6/7/07 12:59 PM, _Kevin Brosnan_ spoke thusly:
> I can see how that might happen.If a person filed a bug not using the
> guided bug form. Since filing a new bug defaults to the guided bug
> form it is reasonably unlikely. The few bug reports that may happen in
> a component called support.mozilla.com could be closed as invalid and
> politely pointed to the correct documentation.
>
> Had I not seen this post I would have not known that sumo =
> support.mozilla.org. In the future it is unlikely that I will recall
> this fact.
> I can see how that might happen.If a person filed a bug not using the
> guided bug form. Since filing a new bug defaults to the guided bug
> form it is reasonably unlikely. The few bug reports that may happen in
> a component called support.mozilla.com could be closed as invalid and
> politely pointed to the correct documentation.
>
> Had I not seen this post I would have not known that sumo =
> support.mozilla.org. In the future it is unlikely that I will recall
> this fact.
I would presume that if a person were to use bugzilla for a support
request, they would file the bug under Firefox:*, not
websites:support.mozilla.com.
Jason Barnabe (np)
Jun 7, 2007, 5:39:41 PM6/7/07
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On Jun 7, 2:29 pm, Chris Ilias <n...@ilias.ca> wrote:
> I would presume that if a person were to use bugzilla for a support
> request, they would file the bug under Firefox:*, not
> websites:support.mozilla.com.
> I would presume that if a person were to use bugzilla for a support
> request, they would file the bug under Firefox:*, not
> websites:support.mozilla.com.
Most people would, some wouldn't. Same as how some extension issues
currently get filed under addons.mozilla.org.
It's not a big deal, just something to keep in mind.
Jesper Kristensen
Jun 8, 2007, 9:04:19 AM6/8/07
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Jason Barnabe (np) skrev:If a user ands up at bugzilla when looking for support, they are already in
the wrong place, and i don't think it matters what component the support
request is wrongly placed in.
the wrong place, and i don't think it matters what component the support
request is wrongly placed in.
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