Thunderbird's support newsgroup on MozillaMessaging.com/support [was Re: Draft to Bug Triaging Guidelines]
Melchert Fruitema
To: Support planning - on - MozillaMessaging.com/support
Meanwhile I found the reference to Mozilla support newsgroups, under
Forums! That is the last topic in the link list at the top right, just
below Reporting bugs.
May be, one could better rearrange the list by priority (i.e. what comes
first, ...) and rename or split Forums to highlight the existence of the
Newsgroup.
FUP: mozilla.support.planning
On 06-04-2009 17:49 CET, Aakash Desai composed this enchanting statement:
> Hi Melchert,
>
> Thank you for the compliments! I'm glad someone's gotten some use out of them so quickly :). You are quite right, there should be a line that asks the reader to look over the support websites (Fx and Tb) to check whether what they've seen is a bug or an issue with something outside of Mozilla project software. Thanks for the insight, I'll be sure to add it in there.
>
> Thanks again,
> Aakash
>
> ----- Original Message -----
> From: "Melchert Fruitema" <mel.n...@hccnet.ppppmf>
> To: dev-q...@lists.mozilla.org
> Sent: Sunday, April 5, 2009 3:20:07 PM GMT -08:00 US/Canada Pacific
> Subject: Re: Draft to Bug Triaging Guidelines
>
> On 05-04-2009 22:55 CET, Aakash Desai composed this enchanting statement:
> > The pages were changed a bit and are now uploaded over to the Docs tree on QMO:
> >
> > http://quality.mozilla.org/documents-home/bugs-docs/bug-triaging-guidelines
> >
> > These are always a work in progress and would love to hear anything a reader has to say about them! So, please feel free to do so at any time.
> >
> > Thanks,
> > aakashd
> >
>
> Aakash, I have read your excellent draft on Triaging Guidelines.
>
> I have done some more triaging myself, this weekend. I came across bug
> reports that were likely candidates for the Mozilla support newsgroup of
> Thunderbird. According to the rules those reports will be closed as
> invalid, eventually.
>
> The question is: "why there seems to be a flood of bug reports as you
> indicated in the guidelines"?
> One drive could be the new Thunderbird's support site
> <http://mozillamessaging.com/support> as it provides a direct link to
> Bugzilla with a pretty low threshold, making it convenient for a user to
> report a problem rather than a formal program bug. Instead, the user
> should be pointed at peer support, of which I cannot find any link or
> reference on the new Thunderbird support site.
>
>
--
Kind regards,
Melchert
(MacOS 10.3.9 / Firefox 2.0, Thunderbird 2.0)