problems with facebook

[Holly Alonzo]

Hello Instant Bird,

First, I want to tell you how much I love your program, client, and how
vital it is to me. I use it for everything. I am totally deaf and
blind so my communication is mostly done with technology--over the
internet, one on-one coversations. It also serves as my "voicemail" for
people to send me a message and me see it when I sit back down at my
computer. It is very accessible with Jaws and my braille display. It's
so easy for me to use. I just love it and rely on it.

A few weeks ago I noticed that I wasn't getting all of my FB messages.
It was like it was bouncing on and off of connection with facebook.
Then one day it just wouldn't connect, so I tried to make it connect.

I would press enter on the connect button, in the account manager. It
would then become the "disconnect butn" and I would press tab, and it
would suddenly say "connect button." It wasn't giving me any error that
I could see. It just wasn't working. So I had my husband try. He said
it didn't give him any errors either. It was like it would connect, but
then it never did. Didn't say anything.

I have been trying to get it to work since then. I deleted the facebook
account and then readded it. still wouldn't connect. I uninstalled the
program and rebooted computer, reinstalled it. When I went to the
account manager, my accounts were still in there. how's that? But
still, facebook wouldn't connect.

So finally I delete the fb account, then uninstall the program, reboot
and reinstall it. When I went to the account manager this time, there
was no fb account, so i added it. Nope, still won't connect, but this
time, each time i press the connect button it asks for my password. I
enter it, and press enter. It sits there as 'disconnect button" but as
soon as I press tab, it says "connect button." So I try again, it again
asks for password. It just will not connect. Still no error of any kind.

I thought maybe I was entering the password wrong. Went to the website
and typed it, was able to log in fine. That's not the problem. My
husband told me that FB must have changed their API and not allowing
client access, or something like that. But that can't be because
another person I talked to that uses instant bird is able to connect his
facebook account fine. He did say that it was acting up a while back,
but now its fine. He didn't do anything to fix it, he says.

I need to be able to use FB messages/chat on an instant message client
that is accessible--so i need this to work because it's so vital for me
and I love instant bird so much.

Do you have any advice, suggestions, or answers for me? Please help me
figure this out.

Sinceraly,

Holly Alonzo

[afik sofir]

Hi Holly,

I'm Afik, I'm blind myself and this problems is the same for me, with jaws,
and window-eyes.

Any advice?



בברכה,
אפיק סופיר
HighSight טכנולוגיה מסייעת ללקויי ראייה ועיוורים

נייד: 050-5782208
Email דוא"ל

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[Patrick Cloke]

Holly & Afik,

Unfortunately Facebook disabled the mechanism we were using to connect
to them. Check out
http://blog.instantbird.org/2016/01/facebook-chat-issues/ for more
information. It seems they did this slowly for different users and we
(many of the developers) did not see an issue until recently.

We're working to fix the issue, but it requires writing a new protocol
from scratch and we work on Instantbird in our spare time...so it's
taking longer than we wanted.

Sorry for taking so long to respond,

--Patrick