Firefox 5 and State Farm web site.

clay

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Jul 2, 2011, 2:07:04 AM7/2/11

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Any Firefox 5 users here use State Farm insurance online bill pay?

I just tried to pay my bill.
Got as far as 'Select payment account' (or some such) and the pulldown
menu wouldn't pull down to select my info.

I fired up Firefox 3.6.10 on the same box.
Same (copied) profile. Same add-ons that I'm using with Firefox 5,
Adblock, Flashblock, Noscript, and Ghostery.
The site works fine in 3.6.10 and I was able to pay my bill.

Obviously, very difficult to replicate or diagnose unless you have an
account at statefarm.com.

From the error console:

Maybe the site is broken and v3 just ignores it:

online2.statefarm.com : server does not support RFC 5746, see CVE-2009-3555

Noscript may be the culprit:

[NoScript ClearClick] Swallowed event keydown on SELECT/0 at
https://online3.statefarm.com/billpay2/pages/payment/SelectPaymentDetails.xhtml?sessionID=xxxxxxxxxxxxxxxx#pageWrapper

I disable Noscript and get the same message/result.

Ok, so I tried it in safe mode and it works.
Evidently it is add-on related.

Off to whinge at the Noscript people...

Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.24) Gecko/20100228
Lightning/0.9 Thunderbird/2.0.0.24 Mnenhy/0.7.6.0

Jeffrey Kaplan

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Jul 2, 2011, 1:11:05 PM7/2/11

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Previously on mozilla.support.firefox, clay said:

> I just tried to pay my bill.
> Got as far as 'Select payment account' (or some such) and the pulldown
> menu wouldn't pull down to select my info.
>
> I fired up Firefox 3.6.10 on the same box.
> Same (copied) profile. Same add-ons that I'm using with Firefox 5,
> Adblock, Flashblock, Noscript, and Ghostery.
> The site works fine in 3.6.10 and I was able to pay my bill.

If the same addons are in both versions of Firefox, then the addons are
not the culprit, unless you have different settings within the addons.
However, you also state that you disabled the suspect addon and the
problem persisted. Ergo, that addon is not the cause of the problem.

I do not use State Farm, but I recently found a functional difference
between FF5 and FF3 with my domain host's web mail offerings. I don't
recall the exact error message, but one version of their webmail does
not work with FF5 because somewhere along the way, Mozilla removed some
specific language rendering code apparently as "obsolete".

--
Jeffrey Kaplan www.gordol.org
Double ROT13 encoded for your protection

[O'Neill awakens in the infirmary and tries to leave his bed] "Doctor
Fraiser expressed her conviction that you still require bed rest."
[O'Neill gets out anyway and promptly falls down] "Doctor Fraiser is
usually right in such matters." - Teal'c, SG1

Chris

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Jul 2, 2011, 4:54:18 PM7/2/11

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On 07/02/2011 01:07 AM, clay wrote:
> Any Firefox 5 users here use State Farm insurance online bill pay?
>
> I just tried to pay my bill.
> Got as far as 'Select payment account' (or some such) and the pulldown
> menu wouldn't pull down to select my info.
>
> I fired up Firefox 3.6.10 on the same box.
> Same (copied) profile. Same add-ons that I'm using with Firefox 5,
> Adblock, Flashblock, Noscript, and Ghostery.
> The site works fine in 3.6.10 and I was able to pay my bill.
>
> Obviously, very difficult to replicate or diagnose unless you have an
> account at statefarm.com.
>
> From the error console:
>

I paid my bill on-line on the 25th of June with no problem. Of course I
have statefarm.com as an allowed site in NoScript, FF 5.0 Linux with
Mandriva 2010.2

--
Chris
KeyID 0xE372A7DA98E6705C

clay

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Jul 2, 2011, 5:21:32 PM7/2/11

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Thanks for that. Now I know it's a me problem and not an application
problem.

I also have statefarm.com whitelisted.

clay

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Jul 8, 2011, 12:22:28 AM7/8/11

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The solution came from the NoScript message board.
Under Embeddings in NoScript options, uncheck the box For ClearClick
protection for trusted pages. (assuming the problem site has already
been added to trusted.)

Samantha Lemke

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Jul 27, 2011, 7:52:21 PM7/27/11

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I am having the same problem with Firefox and disabled all add-ons I
have. It worked last month when I paid my bill. Also interesting is
that I can not get it to work using Internet Explorer or Safari
either. With firefox I get the message, with IE and Safari it just
constantly says its timed out when I hit the pay online link. If
anyone has any ideas it be greatly appreciated, I need to pay my bill.

Dave Pyles

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Jul 27, 2011, 8:30:38 PM7/27/11

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It sounds like their web site is not working properly. According to
their web site: "If a link or page is not working, you can also call
State Farm toll-free technical support at 1-888-559-1922. Internet
support representatives are available 24 hours a day, 7 days a week to
take your calls."

State Farm support page:
http://www.statefarm.com/about/contact/tollfree.asp

Dave Pyles

clay

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Jul 27, 2011, 10:06:14 PM7/27/11

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Read the thread on the NS forum.

<http://forums.informaction.com/viewtopic.php?f=7&t=6757>

disabling clearclick did the trick... hey, that rhymes!

clay

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Jul 27, 2011, 10:11:57 PM7/27/11

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On 07/27/2011 4:52 PM, Samantha Lemke wrote:

...or, the site could just be jacked up.
Over the years, I've found it to be the single worst, least user
friendly, pathetic excuse for a web site I've ever used.

Good Guy

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Jul 27, 2011, 11:52:52 PM7/27/11

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I just went to the site and I got the front page no problems. I can't
get any further because I am not a member of that Organization. I don't
have the login and password to go any further.

hth