Fx34 on Linux - cursor just spins

[Dave Royal]

If you use Fx34 on Linux can you enter text into the fields on this site?
<http://webmail.1and1.co.uk/>

For me the cursor just spins and I can't click anywhere. I have similar
problems with 1&1's control panel too.

I've tried safe mode, and clearing cache and cookies. It's OK in Chromium
on Linux, and on Win7. It certainly worked with Fx33.

I'm using OpenSUSE 13.1 xfce with Fx 34.0.5 from the OpenSUSE/Mozilla
repo. It happens on 2 machines with this setup.

[gNeandr]

No problem here with:
Mozilla/5.0 (X11; Linux i686 on x86_64; rv:35.0) Gecko/20100101
Firefox/35.0 (en-US)

Running on:
Linux Mint 17 Qiana / 3.13.0-24-generic #46-Ubuntu SMP Thu Apr 10
19:11:08 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

[Caver1]

Yes with Firefox 34 in Ubuntu 14.04x64. With Javascript enabled. If
Javascript is blocked then my cursor just spins.


--
Caver1

[WaltS48]

I can enter text in the two fields using Firefox 33.0 and Firefox 35.0b1
and get an error message, but Dave is asking about Firefox 34.0 which I
don't have yet.

I suppose I could add the openSUSE/Mozilla repo which I hate doing, as I
believe it should be in the update repo by now. They do have one week of
a RC build to verify and build for openSUSE before the general Mozilla
release(Major pet peeve).

Okay for the sake of supporting a user I added the OBS/mozilla repo and
what, I have to also update NSS from that repo! Sigh.

Get this error message when entering text in those fields, since I'm not
a user.

"An error has occurred.

This login name could not be found or the password is incorrect."

Now if the OP means he enters the correct information, and the cursor
just spins, maybe the server is having problems.

[Dave Royal]

Caver1 <cav...@inthemud.org> Wrote in message:

Thanks everybody. I thought it must be me. I have javascript
enabled and I can't even get to enter username.
I've looked in
firebug and it doesn't seem to be waiting on loading anything. If
it were a slow script it would surely time out?

I'll try some other things - new profile, different source for
v34, er ...
--
(Remove any numerics from my email address.)

[g]

On 12/06/2014 11:48 AM, Dave Royal wrote:
<>

> Thanks everybody. I thought it must be me. I have javascript enabled
> and I can't even get to enter username.

entered uri to w3c to see how page checks out;

http://validator.w3.org/

22 errors, 1 warning. it has been too long from when i did simple
web page building to understand errors. you, or someone else might
give it a go to see what might be a possible cause.

> I've looked in firebug and it doesn't seem to be waiting on loading
> anything. If it were a slow script it would surely time out?

following is best done with a _local_home_page_ opened in 1st tab.

open firefox, open _local_home_page_, press <ctrl+shift+j>.

in "Browser Console" window, you will see a group of selections.
click on "Clear" at right of group.

open 2nd 'tab', open problem site, use <tab> key to move blinking "|"
to "E-mail address" entry bar. if "|" appears, try entering email
address, press <tab> to move to "password" entry bar, enter password,
press <enter> key.

what happens?

close 'tab' for "1&1", press <ctrl+shift+j>, look thru list for
errors for page.

anything seem obvious?

> I'll try some other things - new profile, different source for v34,
> er ...

much luck.


--

peace out.

in a world with out fences, who needs gates.

tc,hago.

g
.

[Dave Royal]

g <gel...@bellsouth.net> Wrote in message:

>
>
> open 2nd 'tab', open problem site, use <tab> key to move blinking "|"
> to "E-mail address" entry bar. if "|" appears, try entering email
> address, press <tab> to move to "password" entry bar, enter password,
> press <enter> key.
>
> what happens?
>
> close 'tab' for "1&1", press <ctrl+shift+j>, look thru list for
> errors for page.

That's useful. Tab allows me to enter my credentials even though I
can't click on the field. Tab, email, tab, password, tab, enter
signs me in - with the cursor spinning away all the while.


The only thing on the console is a js error:
list is undefined ... in resource://modules/AppServiceChild.jsm:112

The offending statement is
this.webapps = list.webapps

Webapps?
That looks like a red herring. Do other people see that
error? In case that resource was in an addon I repeated it in
safe mode; same.

So, a workround but no explanation of why the cursor doesn't
change and I can't click the input fields.

Anybody else got Fx34 & xfce?

[g]

On 12/06/2014 02:56 PM, Dave Royal wrote:
> g <gel...@bellsouth.net> Wrote in message:
>>
>>

>> open 2nd 'tab', open problem site, use <tab> key to move blinking "|"
>> to "E-mail address" entry bar. if "|" appears, try entering email
>> address, press <tab> to move to "password" entry bar, enter password,
>> press <enter> key.
>>
>> what happens?
>>
>> close 'tab' for "1&1", press <ctrl+shift+j>, look thru list for
>> errors for page.
>

> That's useful. Tab allows me to enter my credentials even though I
> can't click on the field. Tab, email, tab, password, tab, enter
> signs me in - with the cursor spinning away all the while.

great.

> The only thing on the console is a js error:
> list is undefined ... in resource://modules/AppServiceChild.jsm:112
>
> The offending statement is
> this.webapps = list.webapps
>
> Webapps?
> That looks like a red herring. Do other people see that
> error? In case that resource was in an addon I repeated it in
> safe mode; same.

that _does_ give you something to search for in w3c report.

follow what i posted for w3c, search report for "apps" and "webapps".

> So, a workround but no explanation of why the cursor doesn't

> change and I can't click the input fields.

whether you find a match or not, 3 things you should do.

1- send and email to mailto:webm...@1and1.co.uk [note hotlink]
inform him/her of problem you are having, including url that
appears in browser and work around

2- file a bugzilla report https://bugzilla.mozilla.org/

3- file a bug report to xfce

including os, desktop and thunderbird versions & release in all 3.

> Anybody else got Fx34 & xfce?

not me. ;-)

[Dave Royal]

g <gel...@bellsouth.net> Wrote in message:
>

> whether you find a match or not, 3 things you should do.
>
> 1- send and email to mailto:webm...@1and1.co.uk [note hotlink]
> inform him/her of problem you are having, including url that
> appears in browser and work around
>
> 2- file a bugzilla report https://bugzilla.mozilla.org/
>
> 3- file a bug report to xfce
>

I'm pretty sure that js error is irrelevant. Do others get it?

I already raised a ticket with 1&1 but if it works in Windows
their answer will be 'Linux is not supported'.

I can't file a Mozilla bug on a SuSE build - have to repeat with
an official build. I might try that.

SuSE itself won't be interested. 13.1 is not latest and this is
not obviously an OS/WM problem. I'll try with another WM though.
What's sufficiently different - IceWM? I don't want to load
KDE.

The key is to find what it's waiting for. Some event not
triggered? What caused the cursor to spin and what should have
stopped it?

[»Q«]

In
<news:mailman.5278.141790172...@lists.mozilla.org>,

g <gel...@bellsouth.net> wrote:

> whether you find a match or not, 3 things you should do.
>
> 1- send and email to mailto:webm...@1and1.co.uk [note hotlink]
> inform him/her of problem you are having, including url that
> appears in browser and work around
>
> 2- file a bugzilla report https://bugzilla.mozilla.org/
>
> 3- file a bug report to xfce

I've got no problems with the page and no js errors, using Fx 34.0.5
from Gentoo's main tree. I don't think the issue belongs with Mozilla
or the xfce folks; I'd start with the people maintaining Firefox in the
OpenSUSE/Mozilla repository. Even if they say "not my bug", they might
give you more to go on or tell you whose bug they think it is.

[g]

On 12/06/2014 04:01 PM, Dave Royal wrote:
> g <gel...@bellsouth.net> Wrote in message:

>> whether you find a match or not, 3 things you should do.
>>
>> 1- send and email to mailto:webm...@1and1.co.uk [note hotlink]
>> inform him/her of problem you are having, including url that
>> appears in browser and work around
>>
>> 2- file a bugzilla report https://bugzilla.mozilla.org/
>>
>> 3- file a bug report to xfce
>>

> I'm pretty sure that js error is irrelevant. Do others get it?

from post, yes and no.

did you pull your install from mozilla?

> I already raised a ticket with 1&1 but if it works in Windows
> their answer will be 'Linux is not supported'.

find a new provider.

> I can't file a Mozilla bug on a SuSE build - have to repeat with
> an official build. I might try that.

this is true. does suse have a checksum to verify package?

does suse have a firefox 35?

> SuSE itself won't be interested. 13.1 is not latest and this is
> not obviously an OS/WM problem.

according to suse site, 12 is latest.

are you playing with beta?

> I'll try with another WM though. What's sufficiently different
> - IceWM?

fvwm, lxde, ude, twm.

> I don't want to load KDE.

why not? Linus and I like it. ((GBWG))

also, why buy when there are better rhel clones? such as CentOS.

> The key is to find what it's waiting for. Some event not
> triggered? What caused the cursor to spin and what should have
> stopped it?

all of which would require pulling code, read it, which, even limited
to mouse routines, would be time consuming.

better circumvented by pulling package again and trying again. better
yet, later version.

this is getting "off topic".

because http://dave123royal.com "Error 404 - Not found", i am setting
"Followup-To: mozilla.general".

[g]

On 12/06/2014 07:18 PM, »Q« wrote:
<<>>

> I've got no problems with the page and no js errors, using Fx 34.0.5
> from Gentoo's main tree. I don't think the issue belongs with
> Mozilla or the xfce folks; I'd start with the people maintaining
> Firefox in the OpenSUSE/Mozilla repository. Even if they say "not my
> bug", they might give you more to go on or tell you whose bug they
> think it is.

agreed. i did leave suse out.

i knew something did not look right with 3 suggestions.

[»Q«]

In
<news:mailman.5258.141787961...@lists.mozilla.org>,

If you haven't cleared your caches, try that. (Sorry if it's been
mentioned already and I missed it.)

[g]

On 12/06/2014 09:39 PM, »Q« wrote:
<>

> If you haven't cleared your caches, try that. (Sorry if it's been
> mentioned already and I missed it.)

how would cleaning caches help?

[Dave Royal]

Dave Royal <da...@dave123royal.com> Wrote in message:

> g <gel...@bellsouth.net> Wrote in message:
>>
>
>> whether you find a match or not, 3 things you should do.
>>
>> 1- send and email to mailto:webm...@1and1.co.uk [note hotlink]
>> inform him/her of problem you are having, including url that
>> appears in browser and work around
>>
>> 2- file a bugzilla report https://bugzilla.mozilla.org/
>>
>> 3- file a bug report to xfce
>>
> I'm pretty sure that js error is irrelevant. Do others get it?
>

I think that js error is related to this - and see recent dups:
< https://bugzilla.mozilla.org/show_bug.cgi?id=1094714#c12>
(I know that's SeaMonkey.) I suspect this webapp stuff is
advertising-related. If others don't see that error then it may
be the cause.

When I get time I'll try the Moz tarball.

[pe...@never.here]

On Sat, 06 Dec 2014 09:25:54 -0600, Dave Royal <da...@dave123royal.com>
wrote:

FWIW no problems here using Mint 17.1 Rebecca 64bit and FF34.0
--
Pete

[Dave Royal]

On Sun, 07 Dec 2014 08:33:50 +0000, Dave Royal wrote:

> I think that js error is related to this - and see recent dups:
> < https://bugzilla.mozilla.org/show_bug.cgi?id=1094714#c12>
> (I know that's SeaMonkey.) I suspect this webapp stuff is
> advertising-related. If others don't see that error then it may be the
> cause.
>
> When I get time I'll try the Moz tarball.

Works with Moz tarball of v34
Works when I downgrade to v33 in OpenSuSE/Mozilla repo
That javascript error doesn't happen in either case.

Looks a package build error.

Thanks to all for trying this.

[g]

On 12/07/2014 08:56 AM, Dave Royal wrote:
<>

> Works with Moz tarball of v34
> Works when I downgrade to v33 in OpenSuSE/Mozilla repo
> That javascript error doesn't happen in either case.
>
> Looks a package build error.

glad to see you located problem.

> Thanks to all for trying this.

welcome. this is what it is all about.

[Dave Royal]

On Sun, 07 Dec 2014 10:17:18 -0600, g wrote:

> On 12/07/2014 08:56 AM, Dave Royal wrote:
> <>
>
>> Works with Moz tarball of v34 Works when I downgrade to v33 in
>> OpenSuSE/Mozilla repo That javascript error doesn't happen in either
>> case.
>>
>> Looks a package build error.
>
> glad to see you located problem.
>
>> Thanks to all for trying this.
>
> welcome. this is what it is all about.

BTW, how are you posting? I ask because neither of the newsreaders I use
will thread your messages correctly. When I switched to PAN this morning
entire sub-threads had vanished until I changed my normal settings.

I see, for example, that the message I'm replying to now has headers:
References ...
74CdnYwuIbQM9xnJ...@mozilla.org
In-Reply-To: <74CdnYwuIbQM9xnJ...@mozilla.org>

whereas my message, to which you're replying, has:
Message-ID: <mailman.5299.1417969037.26608.support-
fir...@lists.mozilla.org>

Is this because you're using a mailing-list? Do others see this? Does it
work in Thunderbird? Just curious.

[g]

On 12/07/2014 11:34 AM, Dave Royal wrote:
Subject: Re: Fx34 on Linux - cursor just spins

<<>>
> BTW, how are you posting? I ask because neither of the newsreaders I
> use will thread your messages correctly. When I switched to PAN this
> morning entire sub-threads had vanished until I changed my normal
> settings.
>
> I see, for example, that the message I'm replying to now has
> headers: References ... 74CdnYwuIbQM9xnJ...@mozilla.org
> In-Reply-To: <74CdnYwuIbQM9xnJ...@mozilla.org>
>
> whereas my message, to which you're replying, has: Message-ID:
> <mailman.5299.1417969037.26608.support- fir...@lists.mozilla.org>
>
> Is this because you're using a mailing-list? Do others see this? Does
> it work in Thunderbird? Just curious.

most of the time i reply thru mozilla-sup...@lists.mozilla.org.

sometimes i reply thru news.mozilla.support.firefox.

i see a problem also and believe that it is caused by giganews.com
not properly assigning and/or changing/not using "References:" and
"Message-ID:", and their using "Xref:".

i have many threads that _all_ replies branch from op, and/or break
from op and start a new thread.

all of which makes it difficult to follow sometimes.

i had intended to post a question about such, now, being that you
brought it up;

is there any way to get messages to list.mozilla.org to thread
properly when when there are replies from both list.mozilla.org
and news.mozilla.support.firefox?

[g]

*Resent To Break Old Thread*

[g]

On 12/07/2014 04:51 PM, g wrote:
>
> *Resent To Break Old Thread*

please disregard this post.

i have resent to proper list;

support-t...@lists.mozilla.org

thank you.

[»Q«]

In
<news:mailman.5288.141792466...@lists.mozilla.org>,

g <gel...@bellsouth.net> wrote:

> On 12/06/2014 09:39 PM, »Q« wrote:
> <>
>
> > If you haven't cleared your caches, try that. (Sorry if it's been
> > mentioned already and I missed it.)
>
> how would cleaning caches help?

In case the problem was with old, possibly bad, js in the cache, it
would have gotten rid of that.

[Dave Royal]

Dave Royal <da...@dave123royal.com> Wrote in message:

> On Sun, 07 Dec 2014 08:33:50 +0000, Dave Royal wrote:
>
>> I think that js error is related to this - and see recent dups:
>> < https://bugzilla.mozilla.org/show_bug.cgi?id=1094714#c12>
>> (I know that's SeaMonkey.) I suspect this webapp stuff is
>> advertising-related. If others don't see that error then it may be the
>> cause.
>>
>> When I get time I'll try the Moz tarball.
>
> Works with Moz tarball of v34
> Works when I downgrade to v33 in OpenSuSE/Mozilla repo
> That javascript error doesn't happen in either case.
>
> Looks a package build error.
>

This continues in alt.os.linux.suse
"Problem with SUSE version of linux v34"
(Still unsolved.)

[g]

On 12/09/2014 08:49 PM, »Q« wrote:
> In
> <news:mailman.5288.141792466...@lists.mozilla.org>,
> g <gel...@bellsouth.net> wrote:
>

>> On 12/06/2014 09:39 PM, »Q« wrote:
>> <>
>>
>>> If you haven't cleared your caches, try that. (Sorry if it's been
>>> mentioned already and I missed it.)
>>
>> how would cleaning caches help?
>

> In case the problem was with old, possibly bad, js in the cache, it
> would have gotten rid of that.

a far fetched possibility, but only a possibility.

more likely a bad build or a corrupt build when down loaded.

reason being that no one else posted having problem.

[WaltS48]

Could it be they were being hit by this attack and hadn't gone
completely down?

"UK hosting company 1&1 went titsup late on Tuesday night and struggled
to recover this morning, after claiming it had been the victim of a
Distributed-Denial-of-Service (DDoS) attack."

REF: [1&1 goes titsup, blames lengthy outage on DDoS attack • The
Register](http://www.theregister.co.uk/2014/12/10/1_and_1_hosting_firm_claims_ddos_attack_downs_website/)

[Dave Royal]

On Wed, 10 Dec 2014 10:35:08 -0500, WaltS48 wrote:

> On 12/10/2014 03:02 AM, Dave Royal wrote:
>> This continues in alt.os.linux.suse "Problem with SUSE version of linux
>> v34" (Still unsolved.)
>>
>
> Could it be they were being hit by this attack and hadn't gone
> completely down?
>
> "UK hosting company 1&1 went titsup late on Tuesday night and struggled
> to recover this morning, after claiming it had been the victim of a
> Distributed-Denial-of-Service (DDoS) attack."
>

I've had this problem for at least a week. It consistently fails with
both my OpenSUSE 13.1 machines on any SUSE packaged build of Fx34. Over
on the SUSE NG no-one has confirmed it - but no-one has said they're
using 13.1. (Latest version of OpenSUSE is 13.2)

1&1's webmail - and their dashboard with which I also have problems - is
a complex javascript thing and I think this is a javascript problem. I
know why the cursor keeps spinning - there's a div called 'ui-blocker'
which does just that. Something is preventing that div from being
restyled when it's finished laying out the site.

I can use chromium, so it's not a big problem, but I'd like to get to the
bottom of it.

[g]

On 12/10/2014 10:58 AM, Dave Royal wrote:
<>

> I've had this problem for at least a week. It consistently fails
> with both my OpenSUSE 13.1 machines on any SUSE packaged build of
> Fx34. Over on the SUSE NG no-one has confirmed it - but no-one has
> said they're using 13.1. (Latest version of OpenSUSE is 13.2)

installing OpenSUSE 13.2 may be a wise decision.

> 1&1's webmail - and their dashboard with which I also have
> problems - is a complex javascript thing and I think this is a
> javascript problem. I know why the cursor keeps spinning - there's
> a div called 'ui-blocker' which does just that. Something is
> preventing that div from being restyled when it's finished laying
> out the site.

being that 1and1 has been under DDoS attack for a while, may be part
of your problem.

even tho this is a report of recent activities of DDoS, which they
were not reporting, it is possible that they are having other
problems that they are also not reporting.

http://www.theregister.co.uk/2014/12/10/1_and_1_hosting_firm_claims_ddos_attack_downs_website/

something to consider, and just reason to find another service.

> I can use chromium, so it's not a big problem, but I'd like to
> get to the bottom of it.

if others are not able to find problem, let it go and update to later
release.

[»Q«]

In
<news:mailman.5584.141821836...@lists.mozilla.org>,

g <gel...@bellsouth.net> wrote:

> On 12/09/2014 08:49 PM, »Q« wrote:
> > In
> > <news:mailman.5288.141792466...@lists.mozilla.org>,
> > g <gel...@bellsouth.net> wrote:
> >
> >> On 12/06/2014 09:39 PM, »Q« wrote:
> >> <>
> >>
> >>> If you haven't cleared your caches, try that. (Sorry if it's been
> >>> mentioned already and I missed it.)
> >>
> >> how would cleaning caches help?
> >
> > In case the problem was with old, possibly bad, js in the cache, it
> > would have gotten rid of that.
>
> a far fetched possibility, but only a possibility.

So far, everything proposed is "only" a possibility.

> more likely a bad build or a corrupt build when down loaded.

> reason being that no one else posted having problem.

No one else has the OP's cache, either. And testing by clearing the
cache is the work of seconds, so IMO worth doing before doing things
like filing bugs against the package. It certainly takes less time and
effort to clear the cache than it does to argue about whether or not
it's a good idea to try clearing the cache.

[Dave Royal]

»Q« <box...@gmx.net> Wrote in message:

Agreed. Although I saw this problem after updating Fx to 34 it
was always likely that the site had changed. I did clear the
cache, as mentioned in the OP. Also cookies.

The problem has since been confirmed on /some/ other SUSE builds.
But I haven't ruled out it being a Fx bug yet.

[»Q«]

In
<news:mailman.5817.141836810...@lists.mozilla.org>,

Dave Royal <da...@dave123royal.com> wrote:

> »Q« <box...@gmx.net> Wrote in message:
> > In
> > <news:mailman.5584.141821836...@lists.mozilla.org>,
> > g <gel...@bellsouth.net> wrote:
> >
> >> reason being that no one else posted having problem.
> >
> > No one else has the OP's cache, either. And testing by clearing the
> > cache is the work of seconds, so IMO worth doing before doing things
> > like filing bugs against the package. It certainly takes less time
> > and effort to clear the cache than it does to argue about whether
> > or not it's a good idea to try clearing the cache.
>
> Agreed. Although I saw this problem after updating Fx to 34 it
> was always likely that the site had changed. I did clear the
> cache, as mentioned in the OP. Also cookies.

Well, *now* I'm kicking myself for having suggested it. Your OP was
very clear about what you'd already tried. Sorry for the noise.

> The problem has since been confirmed on /some/ other SUSE builds.
> But I haven't ruled out it being a Fx bug yet.

I didn't follow to the SUSE group. All I can think to suggest is
comparing "about:buildconfig" of the builds with the problem and those
without. But that wouldn't be much fun and I don't have high hopes a
clue would emerge from it.

Thanks for pursuing the issue, and good luck with it.

[Dave Royal]

On Fri, 12 Dec 2014 17:55:36 -0600, »Q« wrote:
>
> Thanks for pursuing the issue, and good luck with it.

Well, it's solved - ish. I don't actually know what caused it, but using
a new profile makes it go away. (That may be why it didn't happen with
the Moz tarball - I used a new profile in case I filed a bug.) My profile
was years old - it had been copied from machine to machine.

Having discovered that I spent some time trying to find out what in the
profile was the trigger - I suspected stored passwords - but I gave it
up.