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Windows 8.1, Firefox Version: 40.0.3
I've been watching Hulu on firefox for ages. In fact, yesterday
morning I had no problem as I recall. Later on, though, I had a
problem where the video never loads and I have a perpetual hourglass
that hangs firefox until I close the window I have Hulu on.
I had very few addons apart from noscript and my AVG antivirus
program. I disabled the antivirus stuff completely, then I ended up
uninstalling AVG. I did a refresh of firefox. I moved the profile
directory, uninstalled firefox then reinstalled it from a freshly
downloaded installer.
None of that worked. I do have Spybot as well but I am pretty sure it
doesn't have realtime protection on. I could try mucking with that
and see, but it hasn't been causing an issue before. I mean, as far
as I know nothing had changed, although somewhat recently I did update
windows and I think firefox. I kind of think that happened before the
problem started.
Hulu works perfectly fine in chrome and loads videos fast there. I
have a pretty fast connection. But I prefer to use firefox for
basically everything. Are there some additional troubleshooting steps
I could try?
====
Troubleshooting info:
Application Basics
------------------
Name: Firefox
Version: 40.0.3
Build ID: 20150826023504
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:40.0)
Gecko/20100101 Firefox/40.0
Multiprocess Windows: 0/2 (default: false)
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: NoScript
Version: 2.6.9.36
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Name: Skype Click to Call
Version: 7.4.0.9058
Enabled: false
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Graphics
--------
Adapter Description: Intel(R) HD Graphics 4600
Adapter Description (GPU #2): NVIDIA GeForce GTX 860M
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32
igd10iumd32 igd10iumd32
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: Unknown
Adapter RAM (GPU #2): 4095
Asynchronous Pan/Zoom: none
Device ID: 0x0416
Device ID (GPU #2): 0x1392
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17999)
Driver Date: 3-30-2014
Driver Date (GPU #2): 8-25-2015
Driver Version: 10.18.10.3540
Driver Version (GPU #2): 10.18.13.5582
GPU #2 Active: false
GPU Accelerated Windows: 2/2 Direct3D 11 (OMTC)
Subsys ID: 397817aa
Subsys ID (GPU #2): 397817aa
Supports Hardware H264 Decoding: true
Vendor ID: 0x8086
Vendor ID (GPU #2): 0x10de
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600
Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504
browser.startup.homepage_override.buildID: 20150826023504
browser.startup.homepage_override.mstone: 40.0.3
browser.tabs.drawInTitlebar: false
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 40.0.3
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-eme-adobe.lastUpdate: 1441959987
media.gmp-eme-adobe.version: 12
media.gmp-gmpopenh264.lastUpdate: 1441959987
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20150826023504
media.gmp-manager.lastCheck: 1441959985
network.auth.allow-subresource-auth: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: true
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8
NSS
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSSMIME
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSSSL
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSUTIL
Expected minimum version: 3.19.2
Version in use: 3.19.2
Experimental Features
---------------------