Can't track FedEx package with Firefox, can with IE

Rav

unread,

Nov 21, 2015, 10:04:04 AM11/21/15

to mozilla-sup...@lists.mozilla.org

For some reason starting this morning, I can no longer track a FedEx
package using Firefox (version 42.0) but I can with Internet Explorer.
With Firefox I get the message "Unfortunately we are unable to retrieve
your tracking results at this time. Please try again later." With IE,
it works correctly and shows the status of the package. It's not a
transient problem -- I have tried multiple times over the last hour.

I don't want to provide the real tracking number of my package here, but
the following URL using a dummy tracking number shows the problem:

https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=999999999999&locale=en_US&cntry_code=us

Any ideas? Thanks

Rav

unread,

Nov 21, 2015, 10:12:01 AM11/21/15

to mozilla-sup...@lists.mozilla.org

Oh for goodness sakes. After an hour of it not working in Firefox, it
has suddenly started working.

Caver1

unread,

Nov 21, 2015, 10:14:28 AM11/21/15

to mozilla-sup...@lists.mozilla.org

On 11/21/2015 10:03 AM, Rav wrote:

I get;
No scheduled delivery date available at this time.
FF38.4.0esr
Have you tried in safe mode or with a new profile?

--
Caver1

Rav

unread,

Nov 21, 2015, 10:24:28 AM11/21/15

to mozilla-sup...@lists.mozilla.org

Before it magically started working again after an hour, during the time
when it wasn't working I did try it in safe mode, and that made no
difference (it still gave that error message). At any rate, using the
same profile I've always had (and I only have one), it didn't work
multiple times over the course of an hour, then suddenly started
working. And during the time it wasn't working in Firefox, it did in
IE. But it's working again now.

John McGaw

unread,

Nov 21, 2015, 10:43:00 AM11/21/15

to mozilla-sup...@lists.mozilla.org

On 11/21/2015 10:03 AM, Rav wrote:

FWIW, it worked fine in 43.0b5...

Caver1

unread,

Nov 21, 2015, 10:59:09 AM11/21/15

to mozilla-sup...@lists.mozilla.org

Just one of the unknowables. :)

--
Caver1

EE

unread,

Nov 21, 2015, 1:02:24 PM11/21/15

to mozilla-sup...@lists.mozilla.org

With that link, I do not get any message telling me to try again later.
I get what looks like a normal FedEx page.

Micky

unread,

Nov 21, 2015, 1:50:26 PM11/21/15

to mozilla-sup...@lists.mozilla.org

Firefox tells me that it was picked up on August 11, 2:40PM in Dorval,
QC, but I'd like to do a better test.

Could you ship me something? I need an L router.

Boris Mohar

unread,

Nov 22, 2015, 2:17:20 PM11/22/15

to mozilla-sup...@lists.mozilla.org

On Sat, 21 Nov 2015 10:03:14 -0500, Rav <Pa...@cais.com> wrote:

I had the same problem and got it working by restarting with addons disabled.
Which addon is responsible will be PITA to discover.

--
Boris

---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

Gabor Szakacs

unread,

Nov 22, 2015, 8:13:09 PM11/22/15

to mozilla-sup...@lists.mozilla.org

On 11/21/2015 10:23 AM, Rav wrote:

If it happens again, you might try to clear the cache.

--
Gabor

Rav

unread,

Nov 22, 2015, 8:42:20 PM11/22/15

to mozilla-sup...@lists.mozilla.org

Thanks. Yes, when it wasn't working, I tried that, and it didn't help.

Steve

unread,

Nov 22, 2015, 10:38:23 PM11/22/15

to mozilla-sup...@lists.mozilla.org

This reminds me of something that happened over 20 years ago. My nephew,
who now makes a good living setting up large computer systems, was no
more than 20 at the time and was helping me with a problem with my first
computer. In exasperation, I said, it's like my computer is haunted. He
looked at me serious as can be and said ALL computers are haunted.

king-daddy

unread,

Nov 24, 2015, 10:04:17 AM11/24/15

to mozilla-sup...@lists.mozilla.org

On 11/21/2015 10:03 AM, Rav wrote:

Most likely is an add on issue.

Carl