Firefox prints only a blank page
Steve Bursch
uses Firefox to print pages from websites he visits. A few days ago,
Firefox started exhibiting some strange behavior. Whenever he would ask
Firefox to print a web page, it would only print a single blank page. He
has two different printers and both show the same behavior. When he asks
Firefox to do a Print Preview operation, a blank page is displayed. I tried
looking at various options and settings, but couldn't find anything to
correct the situation. I tried uninstalling Firefox and reinstalling it,
but that didn't fix the problem, either.
His system otherwise does not have printing problems. That is, IE 6.0, MS
Word, etc., all print normally.
Does anyone have an idea about what may be wrong? Any help would be greatly
appreciated.
Thanks...Steve
Irwin Greenwald
Start>>All Programs>>Mozilla Firefox>>safe mode
Irwin
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Steve Bursch
the printing symptoms did not change or improve. Is this suggestive of
something more fundamentally wrong? Previously, when I uninstalled and then
reinstalled Firefox, I noticed that the bookmarks from the original
installation remained and were present in the subsequent installation. That
seems indicative that Firefox was not completely uninstalled. I would have
thought that the uninstall process would have completely removed the Firefox
software from the system. My hope was that doing a subsequent clean install
would give the best chance of recovering the original (and desired) printing
behavior.
Any other suggestions to try? Again, any help would be greatly appreciated.
gwtc
> I tried starting Firefox in Safe Mode as suggested. It started fine, but
> the printing symptoms did not change or improve. Is this suggestive of
> something more fundamentally wrong? Previously, when I uninstalled and then
> reinstalled Firefox, I noticed that the bookmarks from the original
> installation remained and were present in the subsequent installation. That
> seems indicative that Firefox was not completely uninstalled. I would have
> thought that the uninstall process would have completely removed the Firefox
> software from the system. My hope was that doing a subsequent clean install
> would give the best chance of recovering the original (and desired) printing
> behavior.
>
all your settings, prefs, bookmarks, etc, are stored in an area called
your profile. Your profile is separate from the program directory.
When you uninstall, all you're doing is removing the program, and not
your profile. When you reinstall, the program picks up your old profile.
--
so you think you've got computer problems!? HA! Its probably nothing
compared to this kids problem:
http://www.break.com/index/patiencechild.html
Arn B
percentage that works, or perhaps not.
Steve Bursch
print settings for the margins got set to something totally inappropriate.
For example, the right margin was set to 25 inches. This setting prohibited
anything from being printed on an 8.5 x 11 inch page of paper. Once the
margin settings were restored to 0.5 inches, printing resumed as before.
It's not clear how the settings could have been changed from their original
value of 0.5 inches. The user has almost no sophistication in these matters
and would have no reason to navigate to the margins tab of the page setup
dialog in Firefox, and then set them to the values we discovered.
---Steve
"Steve Bursch" <sbu...@sonic.net> wrote in message
news:3rWdnehWlL5...@mozilla.org...
Irwin Greenwald
quoted text). See "Etiquette" in my sig for further information. Thanks!
gwtc has answered your question about separation of program and data. So
let's look a bit more at your printing problem. The fact that doesn't
work in safe mode indicates that it is not an extension or theme that is
the cause. Next step is to see if something else in your profile is the
problem; So let's try a clean test profile. To create a new profile:
Close FF then:
Start>>Run firefox.exe -p and create a new profile.
Does printing work? If not, get rid of the test profile:
Close FF then:
Start>>Run firefox.exe -p and delete the new profile.
Then uninstall FF; *delete the program folder* ; reinstall FF.
Does printing work?
Please let us know wht - if anything - made it work.
Irwin
Start>>Run firefox.exe -p
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Irwin Greenwald - Mozilla Champion
Steve Bursch
"Irwin Greenwald" <oi...@adelphia.net> wrote in message
news:EcWdncl-V6R44oHZ...@mozilla.org...
The problem turned out to be incorrect margin settings in "Page Setup." The
user had a right margin of 25.0 inches, but his paper was 8.5 x 11.0. When
we changed all of the margins back to 0.5 inches, printing worked fine. I'm
sure your procedure, above, for creating a new profile would have worked,
since the margin settings are kept in the profile. The user swears up and
down that he didn't change the settings and is mystified how they got
incorrectly set. Maybe someone else used his computer when he was away.
Thanks for the suggestion. I appreciate it.
--steve
Philip Chee
> I finally discovered what the problem was. Somehow, the user's Firefox
> print settings for the margins got set to something totally inappropriate.
> For example, the right margin was set to 25 inches. This setting prohibited
> anything from being printed on an 8.5 x 11 inch page of paper. Once the
> margin settings were restored to 0.5 inches, printing resumed as before.
>
> It's not clear how the settings could have been changed from their original
> value of 0.5 inches. The user has almost no sophistication in these matters
> and would have no reason to navigate to the margins tab of the page setup
> dialog in Firefox, and then set them to the values we discovered.
Hmm. 25.4 mm = 1 imperial inch. Is your user from somewhere other than the
US? Perhaps he or she thought that the settings were in derived SI units.
Phil
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