Firefox crashes -- safe mode not possible

[Dempsey]

Last night FF 40.0.3 suddenly crashes after working fine the whole day.
Today I uninstalled FF 40.0.3 and installed FF 41.0.1 with a new clean
profile and it crashes the same way. I have no way to get FF started in
safe mode either!

This are the details I get in the Mozilla Crash Reporter:

AdapterDeviceID: 0x1086
AdapterDriverVersion: 10.18.13.5560
AdapterSubsysID: 00000000
AdapterVendorID: 0x10de
AvailablePageFile: 22257201152
AvailablePhysicalMemory: 10190020608
AvailableVirtualMemory: 3948793856
BlockedDllList:
BlocklistInitFailed: 1
BreakpadReserveAddress: 235864064
BreakpadReserveSize: 67108864
BuildID: 20150929144111
CrashTime: 1443841191
Email: <<my email commented out>>
GraphicsCriticalError: |[0][GFX1-]: Failed to create the graphics
startup lockfile.|[1][GFX1-]: Failed to create the graphics startup
lockfile.
InstallTime: 1443758468
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1086,
AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.13.5560
D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 147
StartupTime: 1443841191
SystemMemoryUsePercentage: 20
Throttleable: 1
TotalPageFile: 25749282816
TotalPhysicalMemory: 12875583488
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 41.0.1
This report also contains technical information about the state of the
application when it crashed.

Any suggestions what might be going on?

[Gabriela Montagu]

Hello,

You can start in safe mode: Alt>Help>Restart with all addons disabled. Then you accept all the dialogues and the browser will restart with no enabled addons. 

Best regards,
Gabriela
QA Mozilla Hispano Team Responsible


http://www.mozilla-hispano.org
http://twitter.com/mozilla_hispano
http://facebook.com/mozillahispano

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[Christian Riechers]

On 10/03/2015 05:16 AM, Dempsey wrote:
> Last night FF 40.0.3 suddenly crashes after working fine the whole day.
> Today I uninstalled FF 40.0.3 and installed FF 41.0.1 with a new clean
> profile and it crashes the same way. I have no way to get FF started in
> safe mode either!

<snip>

> Any suggestions what might be going on?

Do you have a crash ID?
https://support.mozilla.org/en-US/kb/mozillacrashreporter#w_viewing-crash-reports

[VanguardLH]

Dempsey wrote:

> Last night FF 40.0.3 suddenly crashes after working fine the whole day.
> Today I uninstalled FF 40.0.3 and installed FF 41.0.1 with a new clean
> profile and it crashes the same way. I have no way to get FF started in
> safe mode either!

You're claiming the -safe-mode command-line switch does not work? What
actually happens for you to "have no way" to start FF in its safe mode
using the command-line switch?

> This are the details I get in the Mozilla Crash Reporter:

> <snip - Adapter and Grahics related errors>

If the command-line switch lets you load FF in its safe mode, go into
option and /disable/ the hardware-assisted acceleration feature (uses
the GPU in your video card).

If you truly cannot load Firefox in its safe mode, edit the prefs.js
file (%appdata%\Mozilla\Firefox\Profiles\<profile>\prefs.js) to set
layers.acceleration.disabled to True. To disable hardware-assisted
acceleration, the line in prefs.js should look like:

user_pref("layers.acceleration.disabled", true);

[Gabriela Montagu]

Hello,

You can start in safe mode: Alt>Help>Restart with all addons disabled. Then you accept all the dialogues and the browser will restart with no enabled addons. 

Best regards,
Gabriela
QA Mozilla Hispano Team Responsible


http://www.mozilla-hispano.org
http://twitter.com/mozilla_hispano
http://facebook.com/mozillahispano

On 3 October 2015 at 00:16, Dempsey <pieter....@van-vliet.org> wrote:

Last night FF 40.0.3 suddenly crashes after working fine the whole day. Today I uninstalled FF 40.0.3 and installed FF 41.0.1 with a new clean profile and it crashes the same way. I have no way to get FF started in safe mode either!

This are the details I get in the Mozilla Crash Reporter:

Any suggestions what might be going on?

[Dempsey]

On 02-Oct-2015 21:51, VanguardLH wrote:
>
> If you truly cannot load Firefox in its safe mode, edit the prefs.js
> file (%appdata%\Mozilla\Firefox\Profiles\<profile>\prefs.js) to set
> layers.acceleration.disabled to True. To disable hardware-assisted
> acceleration, the line in prefs.js should look like:
>
> user_pref("layers.acceleration.disabled", true);
>

Adding the disable hardware-assisted acceleration line to prefs.js did
not solve my problem.

I uninstalled and installed FF 41.0.1 again.

Did SHIFT-start FF, did Refresh Firefox (basically creating empty
profile) and had the same problem.

I then added the disable hardware-assisted acceleration line to the
empty prefs.js of the new profile and still the same problem.

Then I accidentally learned that while the FF crash report window is
open that I must start FF again to then be able to start FF in Safe
Mode. THIS IS NOWHERE DOCUMENTED.

So, at least now I can consistently get into Safe Mode and do more
research to narrow down my problem.

Thank you all for your help so far; much appreciated.

[Dempsey]

Got Firefox working again!

Once I was able to consistently get Firefox in Safe Mode I tried to
narrow down the cause of the crash, but I did not succeed in that.
Hardware acceleration was disabled, all plug-ins disabled and all
Extensions removed, and still got crashes.

I uninstalled FF 41.0.1 AND deleted the ApplData\Roaming\Mozilla Firefox
directory.

Installed FF 41.0.1 and it started with a crash. In Safe Mode I disabled
the hardware acceleration under Options -- Advanced, and after that I
had no more problems.

Hope this helps others.

[shaa...@gmail.com]

Thank you very much it really helps and solve my identical problem