SMTP TLS unable to establish SMTP connection from 4.4.9 upgrade to 5.0.1

[sky fan]

Hi,

Yesterday night, i have upgrade the bugziila from 4.4.9 to 5.0.1.
Any features that can working fine, but my SMTP server it still have problem.
Hope every guys help me...

My email setting as below:
------------------------------------------------------------
mail_delivery_method: SMTP
mailfrom: sysa...@company.com
smtpserver: smtp.office365.com:587
smtp_username: use...@company.com
smtp_password: user_password
smtp_ssl: On
------------------------------------------------------------

Here is the web page show error messages.

An unexpected error occurred. This could be a temporary problem, or some code is behaving incorrectly. If this problem persists, please email this page to x...@xxx.com with details of what you were doing at the time this message appeared.

URL: https://bugzilla.xxx.com/bugzilla/process_bug.

There was an error sending mail from 'sysa...@xxxx.com' to 'x...@xxx.com': unable to establish SMTP connection
Traceback:

at Bugzilla/Mailer.pm line 186.
Bugzilla::Mailer::MessageToMTA(...) called at Bugzilla/BugMail.pm line 380
Bugzilla::BugMail::sendMail(...) called at Bugzilla/BugMail.pm line 268
Bugzilla::BugMail::Send(...) called at Bugzilla/Bug.pm line 1354
Bugzilla::Bug::_send_bugmail(...) called at Bugzilla/Bug.pm line 1293
Bugzilla::Bug::send_changes(...) called at /var/www/html/bugzilla/process_bug.cgi line 385



Thanks,
Kuo-Yi

[Thorsten Schöning]

Guten Tag sky fan,
am Dienstag, 15. September 2015 um 11:47 schrieben Sie:

> There was an error sending mail from 'sysa...@xxxx.com' to
> 'x...@xxx.com': unable to establish SMTP connection

This looks like a problem on the level of your web server or network.
Did you change anything else besides Bugzilla, e.g. upgraded the web
server or OS or even moved your Bugzilla to another system or
installation directory or such?

I suggest you activate smtp debug in Bugzilla mail settings, try again
and have look in the log of your web server for some more details,
especially in which status of the SMTP connection the error occurs.

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning E-Mail: Thorsten....@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/

Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

[sky fan]

Thorsten Schöning於 2015年9月15日星期二 UTC+8下午6時17分23秒寫道：

I'm not change the web server/OS. I just upgraded the bugzilla that steps are following bugzilla document.
Below am i using steps:
1. download the stable version of bugzilla tarball file.
2. untar it then rename to bugzilla
3. bakup previous bugzilla to bugzilla.bk
4. Into the bugzilla folder and copy the localconfig and data/ to new bugzilla folder.
5. Run the ./checksetup.pl (there have some suffer it need to update the some modules.)

About the smtp log. i capture form /var/log/apache2/error.log in the following
et::SMTP=GLOB(0xb131b28)>>> EHLO bugzilla.ignitiondl.com
Net::SMTP=GLOB(0xb131b28)<<< 250-HKXPR02CA0055.outlook.office365.com Hello [125.227.8.177]
Net::SMTP=GLOB(0xb131b28)<<< 250-SIZE 157286400
Net::SMTP=GLOB(0xb131b28)<<< 250-PIPELINING
Net::SMTP=GLOB(0xb131b28)<<< 250-DSN
Net::SMTP=GLOB(0xb131b28)<<< 250-ENHANCEDSTATUSCODES
Net::SMTP=GLOB(0xb131b28)<<< 250-STARTTLS
Net::SMTP=GLOB(0xb131b28)<<< 250-8BITMIME
Net::SMTP=GLOB(0xb131b28)<<< 250-BINARYMIME
Net::SMTP=GLOB(0xb131b28)<<< 250 CHUNKING
[Tue Sep 15 18:36:25.916835 2015] [cgid:error] [pid 21147:tid 2972670784] (32)Broken pipe: [client 172.16.10.72:62154] AH02550: Failed to flush CGI output to client, referer: https://bugzilla.ignitiondl.com/bugzilla/enter_bug.cgi?classification=Saturn%20series
[Tue Sep 15 18:42:44.448980 2015] [cgid:error] [pid 21147:tid 3023027008] (32)Broken pipe: [client 172.16.10.72:52836] AH02550: Failed to flush CGI output to client, referer: https://bugzilla.ignitiondl.com/bugzilla/show_bug.cgi?id=67
[Tue Sep 15 18:42:44.634193 2015] [cgid:error] [pid 21148:tid 3056597824] (32)Broken pipe: [client 172.16.10.72:52838] AH02550: Failed to flush CGI output to client, referer: https://bugzilla.ignitiondl.com/bugzilla/show_bug.cgi?id=67
[Tue Sep 15 18:42:45.274095 2015] [cgid:error] [pid 21147:tid 2955885376] (32)Broken pipe: [client 172.16.10.72:52841] AH02550: Failed to flush CGI output to client, referer: https://bugzilla.ignitiondl.com/bugzilla/show_bug.cgi?id=67
[Tue Sep 15 18:42:45.492871 2015] [cgid:error] [pid 21148:tid 3039812416] (32)Broken pipe: [client 172.16.10.72:52843] AH02550: Failed to flush CGI output to client, referer: https://bugzilla.ignitiondl.com/bugzilla/show_bug.cgi?id=67
[Tue Sep 15 18:42:46.008010 2015] [cgid:error] [pid 21148:tid 2989456192] (32)Broken pipe: [client 172.16.10.72:52845] AH02550: Failed to flush CGI output to client, referer: https://bugzilla.ignitiondl.com/bugzilla/show_bug.cgi?id=67

[Thorsten Schöning]

Guten Tag sky fan,
am Dienstag, 15. September 2015 um 12:44 schrieben Sie:

> About the smtp log. i capture form /var/log/apache2/error.log in the following
> et::SMTP=GLOB(0xb131b28)>>> EHLO bugzilla.ignitiondl.com
> Net::SMTP=GLOB(0xb131b28)<<<
> 250-HKXPR02CA0055.outlook.office365.com Hello [125.227.8.177]
> Net::SMTP=GLOB(0xb131b28)<<< 250-SIZE 157286400
> Net::SMTP=GLOB(0xb131b28)<<< 250-PIPELINING
> Net::SMTP=GLOB(0xb131b28)<<< 250-DSN
> Net::SMTP=GLOB(0xb131b28)<<< 250-ENHANCEDSTATUSCODES
> Net::SMTP=GLOB(0xb131b28)<<< 250-STARTTLS
> Net::SMTP=GLOB(0xb131b28)<<< 250-8BITMIME
> Net::SMTP=GLOB(0xb131b28)<<< 250-BINARYMIME
> Net::SMTP=GLOB(0xb131b28)<<< 250 CHUNKING

I suggest you check the mail communication manually by using telnet on
the server hosting your Bugzilla to see if any needed libs are
available and such. Sometimes openssl-dev-packages and such are
missing because of insufficiently modeled dependencies.

https://www.google.de/search?client=opera&q=telnet+smtp&sourceid=opera&ie=UTF-8&oe=UTF-8