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Enable sending bugs via email in bugzilla 4.2.3

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bikash basnett

unread,
Nov 1, 2012, 2:05:51 AM11/1/12
to support-...@lists.mozilla.org
Hi

I have installed bugzilla 4.2.3 and would now want to send notify users of bugs via email.I created a bug and when i changed the Assigned To with my gmail account it is giving me the following error

There was an error sending mail from 'bugzilla-daemon@localhost'
to 'xx...@gmail.com':
Can't send data

Traceback:
at Bugzilla/Mailer.pm line 190.
Bugzilla::Mailer::MessageToMTA(...) called at Bugzilla/BugMail.pm line 370
Bugzilla::BugMail::sendMail(...) called at Bugzilla/BugMail.pm line 272
Bugzilla::BugMail::Send(...) called at Bugzilla/Bug.pm line 1224
Bugzilla::Bug::_send_bugmail(...) called at Bugzilla/Bug.pm line 1163
Bugzilla::Bug::send_changes(...) called at C:/wamp/www/bugzilla4.2.3/process_bug.cgi line 385

Please help.

Thorsten Schöning

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Nov 1, 2012, 2:56:19 AM11/1/12
to support-...@lists.mozilla.org
Guten Tag bikash basnett,
am Donnerstag, 1. November 2012 um 07:05 schrieben Sie:

> There was an error sending mail from 'bugzilla-daemon@localhost'
> to 'xx...@gmail.com':
> Can't send data

Please provide the configuration for sending mails, method, SMTP
server etc. and how you normally send mails. It's on
Administration/Preferences/Email.

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning E-Mail:Thorsten....@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/

Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

bikash basnett

unread,
Nov 1, 2012, 3:29:08 AM11/1/12
to support-...@lists.mozilla.org
 I believe you mean Administration/Parameters/Email
 I did change the email configurations settings which are

 mail_delivery_method - SMTP
 mailfrom - bugzilla-daemon
 smtpserver - mail.myCompanyName.com
 smtp_username - blank
 smtp_password - blank

 On make the above changes the error is not shown however I got the following message

 Changes submitted for bug 1Email sent to:
no one Please have patience as I''m new to this.Am I missing something ?

--- On Thu, 11/1/12, Thorsten Schöning <tscho...@am-soft.de> wrote:
_______________________________________________
support-bugzilla mailing list
support-...@lists.mozilla.org
https://lists.mozilla.org/listinfo/support-bugzilla
PLEASE put support-...@lists.mozilla.org in the To: field when you reply.

Thorsten Schöning

unread,
Nov 1, 2012, 4:15:07 AM11/1/12
to support-...@lists.mozilla.org
Guten Tag bikash basnett,
am Donnerstag, 1. November 2012 um 08:29 schrieben Sie:

>  mail_delivery_method - SMTP
>  mailfrom - bugzilla-daemon
>  smtpserver - mail.myCompanyName.com
>  smtp_username - blank
>  smtp_password - blank

Are you the admin of your mail server? If not, contact him and ask him
if those settings are valid to send mails, if your Bugzilla server is
able to contact the mail server and no firewall is blocking the
communication etc. The problem is surely between your Bugzilla server
and your mail server.

You can run "telnet mail.myCompanyName.com 25" from a shell of your
Bugzilla server and see what happens, I guess there will be some
error.

bikash basnett

unread,
Nov 2, 2012, 5:54:14 AM11/2/12
to support-...@lists.mozilla.org
 The settings seems to have been fine.I downloaded the module Authen-SASL and tried providing my gmail smtp server name this time instead(smtp servername : smtp.gmail.com).I also populated my gmail username and password and then tried again.

I tried editng an existing bug which i had created and saved the changes.I did not get any error message and checked my gmail account to see if the mail had been sent but i did not receiver any.

Following is what i get

Changes submitted for bug1
   Email sent to:
           no one
   Excluding:         
         ad...@admin.com, myn...@gmail.com

   Please sugest..


--- On Thu, 11/1/12, Thorsten Schöning <tscho...@am-soft.de> wrote:

From: Thorsten Schöning <tscho...@am-soft.de>
Subject: Re: Enable sending bugs via email in bugzilla 4.2.3
To: support-...@lists.mozilla.org

huyihui

unread,
Nov 5, 2012, 10:00:26 PM11/5/12
to
Maybe the users's preference setting lead to no email received.
"bikash basnett" <bikash_...@yahoo.com> ????
news:mailman.1035.1351850057...@lists.mozilla.org...

huyihui

unread,
Nov 21, 2012, 9:35:13 PM11/21/12
to
Excluding:
ad...@admin.com, myn...@gmail.com

Excluding means no email is send to the email address.
You can check email rules in your preferenct.

"huyihui" <shir...@126.com> д����Ϣ
news:UbKdndG6lq3W4AXN...@mozilla.org...
> Maybe the users's preference setting lead to no email received.
> "bikash basnett" <bikash_...@yahoo.com> ????
> news:mailman.1035.1351850057...@lists.mozilla.org...
> The settings seems to have been fine.I downloaded the module Authen-SASL
> and tried providing my gmail smtp server name this time instead(smtp
> servername : smtp.gmail.com).I also populated my gmail username and
> password and then tried again.
>
> I tried editng an existing bug which i had created and saved the changes.I
> did not get any error message and checked my gmail account to see if the
> mail had been sent but i did not receiver any.
>
> Following is what i get
>
> Changes submitted for bug1
> Email sent to:
> no one
> Excluding:
> ad...@admin.com, myn...@gmail.com
>
> Please sugest..
>
>
> --- On Thu, 11/1/12, Thorsten Sch�ning <tscho...@am-soft.de> wrote:
>
> From: Thorsten Sch�ning <tscho...@am-soft.de>
> Subject: Re: Enable sending bugs via email in bugzilla 4.2.3
> To: support-...@lists.mozilla.org
> Date: Thursday, November 1, 2012, 3:15 AM
>
> Guten Tag bikash basnett,
> am Donnerstag, 1. November 2012 um 08:29 schrieben Sie:
>
>> mail_delivery_method - SMTP
>> mailfrom - bugzilla-daemon
>> smtpserver - mail.myCompanyName.com
>> smtp_username - blank
>> smtp_password - blank
>
> Are you the admin of your mail server? If not, contact him and ask him
> if those settings are valid to send mails, if your Bugzilla server is
> able to contact the mail server and no firewall is blocking the
> communication etc. The problem is surely between your Bugzilla server
> and your mail server.
>
> You can run "telnet mail.myCompanyName.com 25" from a shell of your
> Bugzilla server and see what happens, I guess there will be some
> error.
>
> Mit freundlichen Gr��en,
>
> Thorsten Sch�ning
>
> --
> Thorsten Sch�ning E-Mail:Thorsten....@AM-SoFT.de
> AM-SoFT IT-Systeme http://www.AM-SoFT.de/
>
> Telefon...........05151- 9468- 55
> Fax...............05151- 9468- 88
> Mobil..............0178-8 9468- 04
>
> AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
> AG Hannover HRB 207 694 - Gesch�ftsf�hrer: Andreas Muchow

Ananya Joisa

unread,
Apr 7, 2016, 8:16:39 AM4/7/16
to support-...@lists.mozilla.org
bikash basnett <bikash_basnett <at> yahoo.com> writes:

>
>  The settings seems to have been fine.I downloaded the module Authen-
SASL and tried providing my gmail
> smtp server name this time instead(smtp servername : smtp.gmail.com).I
also populated my gmail
> username and password and then tried again.
>
> I tried editng an existing bug which i had created and saved the
changes.I did not get any error message and
> checked my gmail account to see if the mail had been sent but i did
not receiver any.
>
> Following is what i get
>
> Changes submitted for bug1
>    Email sent to:
>            no one
>    Excluding:         

>          admin <at> admin.com, myname <at> gmail.com
>
>    Please sugest..
>
> --- On Thu, 11/1/12, Thorsten Schöning <tschoening <at> am-soft.de>
wrote:


>
> From: Thorsten Schöning <tschoening <at> am-soft.de>
> Subject: Re: Enable sending bugs via email in bugzilla 4.2.3
> To: support-bugzilla <at> lists.mozilla.org
> Date: Thursday, November 1, 2012, 3:15 AM
>
> Guten Tag bikash basnett,
> am Donnerstag, 1. November 2012 um 08:29 schrieben Sie:
>
> >  mail_delivery_method - SMTP
> >  mailfrom - bugzilla-daemon
> >  smtpserver - mail.myCompanyName.com
> >  smtp_username - blank
> >  smtp_password - blank
>
> Are you the admin of your mail server? If not, contact him and ask him
> if those settings are valid to send mails, if your Bugzilla server is
> able to contact the mail server and no firewall is blocking the
> communication etc. The problem is surely between your Bugzilla server
> and your mail server.
>
> You can run "telnet mail.myCompanyName.com 25" from a shell of your
> Bugzilla server and see what happens, I guess there will be some
> error.
>

> Mit freundlichen Grüßen,
>
> Thorsten Schöning
>

Hi, after installing bugzilla, during my new account creation I am
getting this issue:

There was an error sending mail from 'bugzilla-daemon' to '<my email
id>': no sender
Traceback:

at Bugzilla/Mailer.pm line 117.
Bugzilla::Mailer::MessageToMTA(...) called at Bugzilla/Token.pm
line 169
Bugzilla::Token::IssuePasswordToken(...) called at
C:/Apache24/htdocs/bugzilla/token.cgi line 137
main::requestChangePassword(...) called at
C:/Apache24/htdocs/bugzilla/token.cgi line 73

How do I change the sender to a valid address if I cannot login?

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