Allowing users to comment on bugs by responding to email (bugzilla 4)
Greg
I have done a fair bit of searching but can't seem to find an answer.
I would like bugzilla to work so that if I reply (using my email
client) to a bugmail message the reply I make is posted as a new
comment to the bug in question.
Can anybody help with this?
Thanks in advance
Greg
Gervase Markham
> Hi All
>
> I have done a fair bit of searching but can't seem to find an answer.
>
> I would like bugzilla to work so that if I reply (using my email
> client) to a bugmail message the reply I make is posted as a new
> comment to the bug in question.
You need to enable the incoming email interface. It's only supported in
new versions of Bugzilla (check the docs for the appropriate value of
'new').
Gerv
Greg
Thanks, but I wasn't able to find out anything in the bugzilla docs
which helped. I found these two links:
http://landfill.bugzilla.org/csodocs/email_int/email_interface.html
(this page 5.14 doesn't seem to be in the latest version of the
documentation here http://www.bugzilla.org/docs/4.0/en/html/ (I am
using 4.0). Does that mean this information is not valid for 4.0?)
http://www.bugzilla.org/docs/3.0/html/api/email_in.html
(I couldn't follow this and seems to be something for 3.0 rather than
4.0)
Can anybody explain further?
Thanks again
Greg
Emmanuel Seyman
>
> http://www.bugzilla.org/docs/3.0/html/api/email_in.html
> (I couldn't follow this and seems to be something for 3.0 rather than
> 4.0)
You're looking for http://www.bugzilla.org/docs/4.0/en/html/api/email_in.html
Note that this doesn't tell you how the mail you are sending gets to the
email_in.pl script. Setting this up will depend on what type of mail server
you're using and what OS your bugzilla instance is running on.
Emmanuel
Gervase Markham
> Thanks, but I wasn't able to find out anything in the bugzilla docs
> which helped. I found these two links:
>
> http://landfill.bugzilla.org/csodocs/email_int/email_interface.html
> (this page 5.14 doesn't seem to be in the latest version of the
> documentation here http://www.bugzilla.org/docs/4.0/en/html/ (I am
> using 4.0). Does that mean this information is not valid for 4.0?)
>
> http://www.bugzilla.org/docs/3.0/html/api/email_in.html
> (I couldn't follow this and seems to be something for 3.0 rather than
> 4.0)
>
> Can anybody explain further?
Hi Greg,
Here it is, although it's not easy to find:
http://www.bugzilla.org/docs/4.0/en/html/api/email_in.html
Sorry about that :-|
Gerv
Greg
out what I need to do from this link: http://www.bugzilla.org/docs/4.0/en/html/api/email_in.html
(I would like to make it really easy for users to reply (using their
email client) to a bugmail message and for the reply to be posted as a
new comment to the bug in question.)
Can you give me some more guidance?
Thanks
Greg
Emmanuel Seyman
>
> (I would like to make it really easy for users to reply (using their
> email client) to a bugmail message and for the reply to be posted as a
> new comment to the bug in question.)
>
> Can you give me some more guidance?
As the page says, to do this, you need to send the contents of the email to the
email_in.pl script. There's really no way we can tell how to do this because it
depends on what mail server you're using and how easy it allows you to pipe
email to an extrenal command.
Emmanuel
Greg
wrote:
making it really easy for users - i.e. so that if they just reply to a
bugmail email whatever they put is posted as a new comment (without
them having to add in any kind of codes).
If I understand correctly for this to work the user would need to
format their email like this:
*********************************************************************************************************
From: acc...@domain.com
Subject: Bug Summary
@product ProductName
@component ComponentName
@version 1.0
This is my reply to the bug email which I want added as a comment to
this bug
*********************************************************************************************************
I would like users to just be able reply to the email, so the email
they would send would probably look like this:
*********************************************************************************************************
From: acc...@domain.com
Subject: Re: [Bug XYZ] Summary of my bug
This is my reply to the bug email which I want added as a comment to
this bug
On DD/MM/YYYY HH:MM, bugzilla-daemon wrote:
> https://my.bugzilla.com/show_bug.cgi?id=XYZ
>
> A developer <deve...@my.bugzilla.com> changed:
>
> What |Removed |Added
> ----------------------------------------------------------------------------
> Status|CONFIRMED |RESOLVED
> Resolution| |FIXED
>
> --- Comment #99 from A developer <deve...@my.bugzilla.com> DD/MM/YYYY HH:MM:SS ---
> Done but not uploaded yet.
>
*********************************************************************************************************
Is it possible to get email in to accept emails like this? If so, any
pointers would be appreciated.
If not, is it possible to somehow get the email to have those codes
added by default?
Thanks again
Greg
liuxi...@gmail.com
pointers would be appreciated.
Thorsten Schöning
am Dienstag, 28. Oktober 2014 um 14:25 schrieben Sie:
> Is it possible to get email in to accept emails like this? If so, any
> pointers would be appreciated.
Mit freundlichen Grüßen,
Thorsten Schöning
--
Thorsten Schöning E-Mail:Thorsten....@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/
Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04
AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow