How to configure Bugzilla to have different SLAs for different Projects

[Dixit, Tapas]

Hello,

We are going to use Bugzilla for our project as a Defect tracking tool. I just wanted to know whether Bugzilla supports this particular requirement:

1. I know we can have multiple projects inside one Bugzilla server. Can we have different SLAs for the different projects or the administrator can define only one SLA which has to be shared by all the different projects?

Regards
Tapas


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[Thorsten Schöning]

Guten Tag Dixit, Tapas,
am Dienstag, 28. August 2012 um 11:50 schrieben Sie:

> 1. I know we can have multiple projects inside one Bugzilla
> server. Can we have different SLAs for the different projects or the
> administrator can define only one SLA which has to be shared by all the different projects?

This depends on how you specify your SLA. Bugzilla is capable of
showing different custom fields per product, if you manage to specify
your SLAs using custom fields, you can specify different SLAs per
product. SLAs are nothing Bugzilla supports from the core...

Mit freundlichen Grüßen,

Thorsten Schöning

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