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Graphical Reports Not Working

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Rick Dademo

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May 9, 2013, 3:42:45 PM5/9/13
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I have Bugzilla v4.2.5 installed and running in a Windows environment, Server 2008 R2 SP1 using IIS 7.5.

Each time a Bar or Line report is requested, the error message "The Graphical Reports feature is not available in this Bugzilla. If you would like to enable this feature, please run checksetup.pl to see how to install the necessary requirements for this feature."

The root of the issue appears to be that the Perl module Template-GD will not install. Running CheckSetup.pl indicates that Template-GD is not found but it is listed under the COMMANDS TO INSTALL OPTIONAL MODULES section.

Attempts to install it fail as follows:
C:\Bugzilla>ppm install Template-GD
Downloading ActiveState Package Repository packlist...done
Updating ActiveState Package Repository database...done
ppm install failed: Can't find any package that provides Template-GD

I have located Tar and RPM files that claim to have this module but they do not.

Also, I have configured a Scheduled Task to run CollectStats.pl every six hours. Where does this data get collected so I will know if it is successfully running? Or is there a log?

Regards,
Rick Dademo

Thorsten Schöning

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May 9, 2013, 6:11:51 PM5/9/13
to support-...@lists.mozilla.org
Guten Tag Rick Dademo,
am Donnerstag, 9. Mai 2013 um 21:42 schrieben Sie:

> Attempts to install it fail as follows:
C:\Bugzilla>>ppm install Template-GD
> Downloading ActiveState Package Repository packlist...done
> Updating ActiveState Package Repository database...done
> ppm install failed: Can't find any package that provides Template-GD

Use an older ActiveState Perl:

http://code.activestate.com/ppm/Template-GD/

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning E-Mail:Thorsten....@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/

Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

rdad...@gmail.com

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May 13, 2013, 4:33:17 PM5/13/13
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On Thursday, May 9, 2013 6:11:51 PM UTC-4, Thorsten Schöning wrote:
> Guten Tag Rick Dademo, am Donnerstag, 9. Mai 2013 um 21:42 schrieben Sie: > Attempts to install it fail as follows: C:\Bugzilla>>ppm install Template-GD > Downloading ActiveState Package Repository packlist...done > Updating ActiveState Package Repository database...done > ppm install failed: Can't find any package that provides Template-GD Use an older ActiveState Perl: http://code.activestate.com/ppm/Template-GD/ Mit freundlichen Grüßen, Thorsten Schöning -- Thorsten Schöning E-Mail:Thorsten....@AM-SoFT.de AM-SoFT IT-Systeme http://www.AM-SoFT.de/ Telefon...........05151- 9468- 55 Fax...............05151- 9468- 88 Mobil..............0178-8 9468- 04 AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

Thorsten,
Thanks for the info it worked!
I uninstalled ActivePerl 5.16.3.1603.
Installed ActivePerl 5.14.4.1405
From a command prompt issued: ppm install Template-GD
It loaded as follows:
"C:\Bugzilla>ppm install Template-GD
Downloading ActiveState Package Repository packlist...done
Updating ActiveState Package Repository database...done
Syncing site PPM database with .packlists...done
Syncing perl PPM database with .packlists...done
Downloading Template-GD-2.66...done
Unpacking Template-GD-2.66...done
Generating HTML for Template-GD-2.66...done
Updating files in site area...done
34 files installed"
I then uninstalled 5.14.4.1405
Installed 5.16.3.1603
Ran checksetup.pl and it found Template-GD:
"Checking for Template-GD (any)ok: found v1.56"
Can now display graphical reports and a Graphical Reports link now appears under Current State.


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