FW: Bugzilla 3.4.14 : User logon timeout

[Lloyd Lowe]

Hi All,

I have a Bugzilla build version (3.4.14) running on Centos 6.2. We have 5 active users and one of the users is the main contributor. His account just stopped working. He attempted to reset his password and received nothing, So I logged in and manually changed his password and sent him the newly set password. Now when he attempts to login, it goes to the following :

Waiting for Server....

Then the following page appears :
Gateway Time-out
The gateway did not receive a timely response from the upstream server or application.
________________________________
Apache/2.2.15 (CentOS) Server at ueczabug01.uectech.net Port 443


However if I login using my username and password I get in immediately. I have attempted to delete his account but he is responsible for a product that has been setup therefore he cannot be deleted - Any Suggestions would be great.

Regards,

Lloyd Lowe
Systems Administrator
Altech Multimedia International (Pty) Ltd, Registration 1984/003805/07
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[Thorsten Schöning]

Guten Tag Lloyd Lowe,
am Mittwoch, 20. November 2013 um 09:27 schrieben Sie:

> Gateway Time-out
> The gateway did not receive a timely response from the upstream server or application.
> ________________________________
> Apache/2.2.15 (CentOS) Server at ueczabug01.uectech.net Port 443

> However if I login using my username and password I get in

> immediately.[...]

> Any Suggestions would be great.

Log in with his credentials, they surely work and tell you that
"something" is wrong with his network connection to your Bugzilla.
Firewall, browser, local proxy, something like that.

Mit freundlichen Grüßen,

Thorsten Schöning

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