Whining mails with Bugzilla 4.2.1

[Michael Kolowicz]

I need help to understand the whining-feature in BZ4.2.1



I´m the only who recive whining emails every week. What can be the reason?
How can I log the whining process?



I have activate SMTP-Debug, but only the status-mails will be logged. These
status-mails will be sending out to all my users. But not the whining-mails.



Lg

Michael

[amir...@gmail.com]

I also have a problem with Whining mails not being sent. Any idea anyone?

[amir...@gmail.com]

On Friday, May 4, 2012 1:27:01 PM UTC+3, Michael Kolowicz wrote:

[Andre Klapper]

On Wed, 2013-02-06 at 05:25 -0800, amir...@gmail.com wrote:
> I also have a problem with Whining mails not being sent. Any idea anyone?

Maybe you could elaborate what "a problem" means and what you've tried
so far.

andre
--
Andre Klapper | ak...@gmx.net
http://blogs.gnome.org/aklapper/

[amir...@gmail.com]

On Wednesday, February 6, 2013 8:12:11 PM UTC+2, Andre Klapper wrote:

> On Wed, 2013-02-06 at 05:25 -0800, amir wrote:
>
> > I also have a problem with Whining mails not being sent. Any idea anyone?
>
>
>
> Maybe you could elaborate what "a problem" means and what you've tried
>
> so far.
>
>
>
> andre
>
> --
>
> Andre Klapper |
>

I have no problem getting status-change mails, as when a bug changes to resolved fixed for instance, but i do not get the whinning report mails for some reason.

I was not sure what to try in order to fix it, on the administrator-parameters-email page, i change the mail_delivery_method from sendmail to smtp and I still get the same issue. Regular status change mails are sent, but not the whining reports mails.

I have no idea what else to try.

[amir...@gmail.com]

On Wednesday, February 6, 2013 8:12:11 PM UTC+2, Andre Klapper wrote:

> On Wed, 2013-02-06 at 05:25 -0800, amir wrote:
>
> > I also have a problem with Whining mails not being sent. Any idea anyone?
>
>
>
> Maybe you could elaborate what "a problem" means and what you've tried
>
> so far.
>
>
>
> andre
>
> --
>
> Andre Klapper |
>

[amir...@gmail.com]

Few more details, i have version 4.2.4

I've turned on the smtp_debug.
I checked the error.log and I see a few things that appear to be related to this:
[Mon Feb 04 08:35:31 2013] [error] [client 132.**.**.58] [Mon Feb 4 08:35:31 2013] editwhines.cgi: Use of uninitialized value in string ne at /home/bugzilla4/bugzilla-4.2.4/editwhines.cgi line 146., referer: http://132.**.**.158/editwhines.cgi

[Mon Feb 04 08:35:31 2013] [error] [client 132.**.**.58] [Mon Feb 4 08:35:31 2013] editwhines.cgi: Use of uninitialized value in numeric eq (==) at /home/bugzilla4/bugzilla-4.2.4/editwhines.cgi line 188., referer: http://132.**.**.158/editwhines.cgi

And also:
[Wed Feb 06 18:06:39 2013] [error] [client 132.**.**.58] Net::SMTP=GLOB(0x99832d0)>>> --1360166772.1B02ae0.25521--, referer: http://...

[amir...@gmail.com]

On Wednesday, February 6, 2013 8:52:12 PM UTC+2, amir...@gmail.com wrote:

[Kevin Kempter]

Hi All;

I went to Administration --> Field Values --> Status

and added a number of new status values. However when I go to
add/modify a bug I still only see the old list (In Progress, Confirmed, etc)


Thoughts?


Thanks in advance

[Frédéric Buclin]

Le 06. 02. 13 20:44, Kevin Kempter a �crit :

> I went to Administration --> Field Values --> Status
>
> and added a number of new status values. However when I go to
> add/modify a bug I still only see the old list (In Progress, Confirmed,
> etc)
>
>
> Thoughts?

Bugzilla tells you what to do when you add a new bug status: you must
include it in the bug status workflow.


LpSolit

[Thorsten Schöning]

Guten Tag amir...@gmail.com,
am Mittwoch, 6. Februar 2013 um 19:52 schrieben Sie:

> I have no problem getting status-change mails, as when a bug
> changes to resolved fixed for instance, but i do not get the
> whinning report mails for some reason.

How's your whining setup? You need saved searches and cron or similar
to execute the whining script. Besides that, the script itself must be
able to send mails, which may be prevented by SELinux or AppArmor.
Even if your configured both properly for Bugzilla itself, this only
affected httpd, not the whining script.

http://www.bugzilla.org/docs/4.2/en/html/whining.html
http://www.bugzilla.org/docs/4.2/en/html/extraconfig.html#installation-whining

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning E-Mail:Thorsten....@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/

Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

[amir...@gmail.com]

On Thursday, February 7, 2013 10:43:03 AM UTC+2, Thorsten Schöning wrote:
> Guten Tag amir...@gmail.com,
>
> am Mittwoch, 6. Februar 2013 um 19:52 schrieben Sie:
>
>
>
> > I have no problem getting status-change mails, as when a bug
>
> > changes to resolved fixed for instance, but i do not get the
>
> > whinning report mails for some reason.
>
>
>
> How's your whining setup? You need saved searches and cron or similar
>
> to execute the whining script. Besides that, the script itself must be
>
> able to send mails, which may be prevented by SELinux or AppArmor.
>
> Even if your configured both properly for Bugzilla itself, this only
>
> affected httpd, not the whining script.
>
>
>
> http://www.bugzilla.org/docs/4.2/en/html/whining.html
>
> http://www.bugzilla.org/docs/4.2/en/html/extraconfig.html#installation-whining
>
>
>
> Mit freundlichen Grüßen,
>
>
>
> Thorsten Schöning
>
>
>
> --
>

> Thorsten Schöning E-Mail:Thorsten...@AM-SoFT.de

>
> AM-SoFT IT-Systeme http://www.AM-SoFT.de/
>
>
>
> Telefon...........05151- 9468- 55
>
> Fax...............05151- 9468- 88
>
> Mobil..............0178-8 9468- 04
>
>
>
> AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
>
> AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

The whinings are setup correctly, with saved searches, etc'

I wasn't aware about the cron thing. I've now edited crontab to run whineatnews.pl and whine.pl.

I'm not sure who to set them up to use the smtp or sendmail, and if it's even needed. I'm currently waiting for the whine script to launch and see if it sends the reports.

I'll let you know, hopefuly in matter of minutes, if it's working or not.

Anyway, thanks for the help, you've certainly aimed me to the right direction.

[amir...@gmail.com]

No luck yet

[Thorsten Schöning]

Guten Tag amir...@gmail.com,
am Donnerstag, 7. Februar 2013 um 11:56 schrieben Sie:

> I'm not sure who to set them up to use the smtp or sendmail, and if
> it's even needed.

It's not, the script uses whatever Bugzilla uses to send mails, it's
just another program actually sending it and not httpd as it may be by
normal Bugzilla usage. Do you have something like SELinux or AppArmor
running?

First configure testfile in Bugzilla as method for sendings mails and
see if the test file is created if the whining scripts ran. This
should work or your whine setup is not correct.

If the test file has been created choose the method for sending mails
in Bugzilla that worked before. If it was sendmail this should work
with whining as well as neither Bugzilla nor the whining script itself
need to talk to a mail server directly. If you configured SMTP look at
your SELinux/AppArmor-setup to see if httpd is allowed to communicate
with your mail server. If yes, you need to allow the same thing for
the whining script "somehow".

Mit freundlichen Grüßen,

Thorsten Schöning

--

Thorsten Schöning E-Mail:Thorsten....@AM-SoFT.de

[amir...@gmail.com]

It is working now.
I setup the cron file, and switched from SMTP to sendmail and it started working.

Thank you for all the help :)