Bugzilla Integration with Zendesk

[Naga Vandanapu]

Hi Team,

I am looking over Bugzila integration with Zendesk from so many days but I couldn't find any option can anybody help me how I can integrate bugzila with Zendesk.

We are planning to implement this on our production environment.

Let me know ASAP.

Thanks,

Naga Vandanapu

[Thorsten Schöning]

Guten Tag Naga Vandanapu,
am Montag, 21. März 2016 um 22:44 schrieben Sie:

> I am looking over Bugzila integration with Zendesk from so many
> days but I couldn't find any option

Which makes it most likely that there simply is at least not the OOB
solution you seem to have in mind. But Bugzilla does provide
interfaces for various tasks.

https://www.bugzilla.org/docs/5.0/en/html/api/

> can anybody help me how I can integrate bugzila with Zendesk.

That heavily depends on what you are trying to achieve in the end.
People so often ask for "integration of X with Y", but that doesn't
mean much in the end, because such a question simply lacks most of the
interesting details.

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning E-Mail: Thorsten....@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/

Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

[Thorsten Schöning]

Guten Tag Naga Vandanapu,
am Dienstag, 22. März 2016 um 16:01 schrieben Sie:

> It will need to integrate with a defect tracking tool
> a. The support ticket should be created in either our
> existing Bugzilla or maybe JIRA if we have to move to it)
> b. The support ticket gets updated from Bugzilla when fixed,
> and closed by the reporter of the issue.

Quoting your requirements, right? :-) Neither a nor b say anything
about Zendesk, so I guess just use your plain Bugzilla then...

You didn't find your OOB solution yet, and I doubt it exists at all,
but I gave you e.g. a link to web services. So make your mind about
how exactly the integration should work, which may be the need to
replicate all data from Bugzilla into some Zendesk or just a link in a
Zendesk template to access some Bugzilla instance easier and both
don't even need to look the same. This is something you need to do and
is most likely to much for a support list.

https://bugzilla.readthedocs.org/en/5.0/integrating/index.html
https://www.bugzilla.org/support/consulting.html

[Naga Vandanapu]

Hi,

Thanks for your reply and I am looking our this workflow

It will need to integrate with a defect tracking tool
a. The support ticket should be created in either our existing Bugzilla or maybe JIRA if we have to move to it)
b. The support ticket gets updated from Bugzilla when fixed, and closed by the reporter of the issue.

Please let me know if you need any other information on this.

-----Original Message-----
From: support-bugzilla [mailto:support-bugzilla-bounces+nagava=rsgmed...@lists.mozilla.org] On Behalf Of Thorsten Schöning
Sent: Tuesday, March 22, 2016 10:55 AM
To: support-...@lists.mozilla.org
Subject: Re: Bugzilla Integration with Zendesk

Guten Tag Naga Vandanapu,

am Montag, 21. März 2016 um 22:44 schrieben Sie:

> I am looking over Bugzila integration with Zendesk from so many days
> but I couldn't find any option

Which makes it most likely that there simply is at least not the OOB solution you seem to have in mind. But Bugzilla does provide interfaces for various tasks.

https://www.bugzilla.org/docs/5.0/en/html/api/

> can anybody help me how I can integrate bugzila with Zendesk.

That heavily depends on what you are trying to achieve in the end.
People so often ask for "integration of X with Y", but that doesn't mean much in the end, because such a question simply lacks most of the interesting details.

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning E-Mail: Thorsten....@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/

Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

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