Bugzilla 4.0.1: You don't have permission to access /<directoy> on this server.

[hugolivude]

CentOS 6
Apache 2.2.15
MySql 5.1.47

I've installed Bugzilla, but when I try to navigate to it, I keep getting:

Forbidden
You don't have permission to access /bugzilla on this server.

Here's the pemissions:

/var/www
drwxrwxr-x. 2 root apache 4096 Jul 7 06:28 cgi-bin
drwxrwxr-x. 3 root apache 4096 Jul 14 04:22 error
drwxrwxr-x. 3 root apache 4096 Jul 24 13:04 html
drwxrwxr-x. 3 root apache 4096 Jul 23 12:20 icons

/var/www/html
drwxr-x---. 16 root apache 4096 Jul 24 13:06 bugzilla
-rw-r--r--. 1 root root 14 Jul 24 13:04 index.html

index.html above resolves fine, but I can't seem to get access to the
bugzilla directory.

Here's some relevant pieces from httpd.conf:

User apache
Group apache

DocumentRoot "/var/www/html"

<Directory />
Options FollowSymLinks
AllowOverride None
</Directory>

<Directory "/var/www/html">
Options Indexes FollowSymLinks
AllowOverride None
Order allow,deny
Allow from all
</Directory>

<Directory "/var/www/html/bugzilla">
AllowOverride all
Options +Indexes +ExecCGI
Order allow,deny
Allow from all
</Directory>

Here's what's in error_log:
[Sun Jul 24 13:18:28 2011] [error] [client 192.168.11.25]
(13)Permission denied: access to /bugzilla denied

I imagine it's a permission problem, but I just can't figure it out.
The permissions look good to me! I've looked around and tried a few
of the suggestions I've found, but no luck...

Thanks,
Howard

[Peter Vereshagin]

You can't take no for an answer, support-bugzilla!
h> Forbidden
h> You don't have permission to access /bugzilla on this server.

Shouldn't you look at the web server's error log?
There should be details there about if it's a file permissions' or the
Allow/Deny rules' problem.

73! Peter pgp: A0E26627 (4A42 6841 2871 5EA7 52AB 12F8 0CE1 4AAC A0E2 6627)
--
http://vereshagin.org

[Terry Carmen]

Turn off selinux/apparmor and try again.

Terry

Quoting hugolivude <hugol...@gmail.com>:

> CentOS 6
> Apache 2.2.15
> MySql 5.1.47
>
> I've installed Bugzilla, but when I try to navigate to it, I keep getting:
>
> Forbidden

> You don't have permission to access /bugzilla on this server.
>

> _______________________________________________
> support-bugzilla mailing list
> support-...@lists.mozilla.org
> https://lists.mozilla.org/listinfo/support-bugzilla
> PLEASE put support-...@lists.mozilla.org in the To: field when
> you reply.
>

--
Terry Carmen
CNY Support, LLC
Web. Database. Business.
http://www.cnysupport.com

[hugolivude]

> You can't take no for an answer, support-bugzilla!

huh?

> h>    Forbidden
> h>    You don't have permission to access /bugzilla on this server.
>
> Shouldn't you look at the web server's error log?
> There should be details there about if it's a file permissions' or the
> Allow/Deny rules' problem.

I consulted the log and included a snip in the body of my email.  It
didn't help much.  Here it is again:

[Sun Jul 24 13:18:28 2011] [error] [client
192.168.11.25](13)Permission denied: access to /bugzilla denied

Yours,
Howard

[Raghu Kumar C]

Try switching off SELinux, if that doesn't work, then set the webservergroup variable as 'apache' in 'localconfig' and run ./checksetup.pl again without any arguments/parameters.

~raghu

-----Original Message-----
From: support-bugzilla-bounces+raghukumar.c=tavan...@lists.mozilla.org on behalf of hugolivude
Sent: Sun 7/24/2011 11:07 PM
To: support-...@lists.mozilla.org
Subject: Bugzilla 4.0.1: You don't have permission to access /<directoy> onthis server.

CentOS 6
Apache 2.2.15
MySql 5.1.47

I've installed Bugzilla, but when I try to navigate to it, I keep getting:

Forbidden

You don't have permission to access /bugzilla on this server.

Here's the pemissions:

User apache
Group apache

DocumentRoot "/var/www/html"

[Sun Jul 24 13:18:28 2011] [error] [client 192.168.11.25]
(13)Permission denied: access to /bugzilla denied

I imagine it's a permission problem, but I just can't figure it out.

The permissions look good to me! I've looked around and tried a few
of the suggestions I've found, but no luck...

Thanks,
Howard
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may be subject to our monitoring procedures.

[hugolivude]

Thanks guys. I edited /etc/selinux/config, changed SELINUX=enforcing
to SELINUX=permissive and rebooted. That allowed me to access the
bugzilla directoy and I was able to get my test index.html page to
resolve. I renamed that file as recommended when you run
./checksetup.pl and refreshed my browser, but all I see now is a
listing of the bugzilla directoy. What am I missing? I see index.cgi
but no index.html...

Thanks,
Howard

[hugolivude]

p.s.> I ave localconfig set up this way:
$webservergroup = 'apache';

H

[Rafael Espindola Moreno]

Hola, Alguien puede ayudarme, porfavor?
Necesito restaurar un respaldo de una version Bugzilla 3.0.5 para pasar
la información a una version 4.01 (migracion)

Hello, Can anyone help me, please?
I need to restore a backup of a Bugzilla version 3.0.5 to pass
information to a version 4.01 (migration)

--

R. Espindola

[Rafael Espindola Moreno]

I need to download Bugzilla 3.0.5, please, can you tell me the link
where can I do it?

Thank you!

R.Espindola

[Raghu Kumar C]

http://ftp.mozilla.org/pub/mozilla.org/webtools/archived/

~raghu

Thank you!

R.Espindola

_______________________________________________

[Thorsten Schöning]

Guten Tag Rafael Espindola Moreno,
am Montag, 25. Juli 2011 um 20:18 schrieben Sie:

> Hello, Can anyone help me, please?
> I need to restore a backup of a Bugzilla version 3.0.5 to pass
> information to a version 4.01 (migration)

After installing 3.0.5 and restoring your backup you have to update
your 3.0.5 installation to 4.0.1 and afterwards can merge the
information from the old installation to the new one or whatever you
really try to achieve.

Mit freundlichen Grüßen,

Thorsten Schöning

--
Thorsten Schöning
AM-SoFT IT-Systeme - Hameln | Potsdam | Leipzig

Telefon: Potsdam: 0331-743881-0
E-Mail: tscho...@am-soft.de
Web: http://www.am-soft.de

AM-SoFT GmbH IT-Systeme, Konsumhof 1-5, 14482 Potsdam
Amtsgericht Potsdam HRB 21278 P, Geschäftsführer: Andreas Muchow

[Gervase Markham]

On 25/07/11 16:35, Rafael Espindola Moreno wrote:
> I need to download Bugzilla 3.0.5, please, can you tell me the link
> where can I do it?

http://ftp.mozilla.org/pub/mozilla.org/webtools/archived/

Gerv

[rama...@gmail.com]

Hi

I am a newbie and I am facing the similar issue when trying to install Bugzilla.

I am using Bugzilla4.0.1 on CentOS5.7 using apache2 , Mysql5.0.77 AND PERL 5.8.8

When I try to access http://localhost:80/bugzilla ,I get the error 403: Fornidden

When I see the apache logs, I see this

(13)Permission denied: /usr/local/install/apache/htdocs/bugzilla/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable

In httpd.conf I gave the values like these
<Directory "/usr/local/install/apache/cgi-bin">
AllowOverride None
Options None

Order allow,deny
Allow from all

#AddHandler cgi-script .cgi .pl
# Options ExecCGI
</Directory>

<Directory "/usr/local/install/apache/htdocs/bugzilla">
#AddHandler cgi-script .cgi .pl
# AddHandler cgi script cgi pl
AllowOverride All
Options +Indexes +ExecCGI
# DirectoryIndex index.cgi

Order allow,deny
Allow from all
</Directory>

Can anyone suggest me a solution, When I tried changing /etc/selinux/conf
I find the Selinux value as
SELINUX=disabled

So I thought nothing to change.

Thanks,
Rama

[Thorsten Schöning]

Guten Tag rama...@gmail.com,
am Donnerstag, 29. Dezember 2011 um 01:11 schrieben Sie:

> I am a newbie and I am facing the similar issue when trying to install Bugzilla.

No, your issue is not the same, please start a new thread with your
issue.

Mit freundlichen Grüßen,

Thorsten Schöning

--

Thorsten Schöning E-Mail:Thorsten....@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/

Telefon.............030-2 1001-310
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04

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