Hi Jen,
Quite an e-mail, thanks for taking the time to get into all those details :)
2017-02-22 13:15 GMT+01:00 Jen Simmons <
jensi...@mozilla.com>:
> Are you trying to build a community of tens of thousands of people? Or are
> you trying to gather a good cross-section of the kind of people who are in
> our audience so that you can do user research and testing?
>
As of now, it's not possible to give a final answer to that. We have
identified a need from Mozilla
<
https://docs.google.com/presentation/d/10j7p3gCfW_Zt-LGmVzSlh9zZZ7lHXuBawTjLguHbRHQ/edit#slide=id.g1cb3df14f2_0_195>
and a target audience that can help us fulfilling that need. Would it be
done by providing a structure to build a large community of individuals and
organizations, or to build a club of super experts is not define yet. This
is why I'm trying to find good people to speak with in order to refine our
vision in a way that make it both actionable and sustainable.
> Why are you only targeting developers? Haven't we decided over and over
> that the work of "Dev Relations" and "Dev Marketing" should be reaching a
> wide audience of everyone who affects decisions when creating a project on
> the web? Including user experience designers, graphic designers, content
> strategists, stakeholders, etc. Or is this something I just keep saying,
> while everyone else disagrees with the idea?
>
Two point here: Developer seams to be a good first audience to us and I've
been told to focus on that crowd. That said, I agree with you that
"Developer" is in essence maybe too narrow. I myself carry a dual
background of designer and developer (I'm graduate in design and
communication and I learned Development all along my career) and I support
you're claim that we should address a wider audience. As this project is
brand new, it's quite easy to open up our target audience. I would just
like to hear from Ali and Jason on that topic to make sure we are all on
the same page here.
>
> I have a personal bias toward web developers but all kind of developers
>> are welcome.
>
>
> We are targeting Java Engineers? iOS programmers? Now I'm really confused.
> I thought MDN, Developer Marketing and Developer Relations efforts were
> about the web, and people who make projects for the web or with web
> technology. Not everyone who writes any kind of computer program.
>
Not sure I get you're point here. When I say "all kind of developers are
welcome" i want to make sure that we tend to not inadvertently close doors.
For example is a Java Engineer or an iOS programmer who is building native
apps for Android and iPhone part of our target? If such apps consume web
services I would say yes, they are potential target to us as their product
are linked to the web infrastructure. Another example: what about a C++
developer building a UI to create games that output WASM code? I would tend
to say that person is not a web developer but should be in our target
audience. And what about Rust developers?
Once could also argue that we could legitimately provide support to any
open source developer (btw we actually do through the MOSS program) which
open to quite a large audience.
I'm not familiar with goals from the DevRel team but the DevMarketing team
clearly have goals toward just the web (promoting Rust as very little to do
with the web)
>
> a community of developers who share the same values as Mozilla for the
>> open web in the hope of amplifying their impact in exchange for more
>> visibility for Mozilla.
>> Developers who share a sens of value with Mozilla.
>
>
> This is so incredibly broad I honestly do not know what it means. Almost
> everyone thinks they "share the values" that Mozilla talks about when
> thinking in broad strokes. It would help if you could state what values you
> mean — you are looking for designers and developers who understand and
> value accessibility, because you are testing a project that's about a11y?
> Are you doing a thing where you want people who understand the importance
> of User Experience design to get involved? Or you need people who… — wait,
> why do you want to get a group that agrees with Mozilla values as a
> prerequisite? Which Mozilla values?
>
This a very heavy loaded question, but I will risk an answer anyway. First,
Mozilla has clearly stated a set of values through the Mozilla manifesto (some
reading <
https://www.mozilla.org/en-US/about/manifesto/> rather than
repeating everything here). Second, Mozilla is: clearly advocating for
Privacy; providing an Internet Health report
<
https://internethealthreport.org/v01/> that clearly highlight our concern
for the web (innovation, privacy, diversity, decentralization, web
literacy); Do political lobbying against legal attempt to the freedom of
the web (net neutrality, abusive copyright, censorship, etc.)
So when I state that I'm looking for "Developer who share a sens of value
with Mozilla", I mean: Developer that recognize themselves in all or part
of the values defended above and who are claiming they care about them. Is
it a broad audience? Hell yes, and I know it will be very difficult and
time consuming to narrow things down to something that is really realistic
and actionable. That said I prefer to make mistakes trying to find a common
way to gather such different people than turning back at the bottom of a
hill.
>
>
>> Extra bonus point if they are involved with developers organization
>> promoting Diversity & Inclusion or if they are tech leader in their local
>> area.
>
>
> Is "extra bonus points for being involved with an organization that is
> involved with thinking about diversity and inclusion" a euphemism for
> saying you are looking for women and people of color to get involved? I
> hope so. And I hope that this goes without saying. If you gather a group of
> young white men you are going to bias the results. I hope that's not "bonus
> point" material. I hope that's a requirement for whatever you are doing.
> The first step in decent research is to make sure your sample is
> representative. Without a correct sample, all of the data is useless. I
> know Mozilla struggles with this. I know most of the research I've seen is
> very biased due to bad sampling. Everyone was passing around a link on
> Twitter the other day to a study by Stack Overflow — a study that is
> ridiculously useless because their research methods were horrendous, and
> their sample was awful. Yet the whole industry was talking about the
> "results" of the survey as if there were fact. It's infuriating. I hope
> Mozilla can figure this out. Creating a proper sample before doing research
> is imperative.
>
For what is worth I agree with you, it appears I've expressed myself badly,
sorry.
>
> This said, I'm assuming you are working on a research project, and you are
> looking for people to interview for that research. Maybe that's not what
> you are doing at all.
>
That's what I'm doing. I've been asked to work on building a community of
developers which means everything and nothing. My first work has been to
ensure that such an idea fit with the goals of my team (in particular) and
Mozilla (in general). Now that it appears so it's necessary to discuss with
our target audience to assess if it as any relevance to move forward in
that direction and what are their real expectation to see if there is a
match with Mozilla objectives. If you look closely at what has been done so
far you'll see no tactics or actionable plan at that stage to build
anything. It's all about research and assessment.
>
> On the project itself: The Dev Marketing team want to build a community of
>> developers who share the same values as Mozilla for the open web in the
>> hope of amplifying their impact in exchange for more visibility for
>> Mozilla. As detailed in our strategy document, we need to check if that
>> idea match with developers' real life needs.
>
>
> "hope of amplifying their impact" — You want to find people doing great
> work already to help them do what they are doing?
>
We want to find people doing simply *nice* work and see if it's possible to
provide them support to do even better. If there is no support needed then
this project will end up here. Can you provide us with a definitive answer
in that matter?
> Are you launching a new program like the Tech Speakers program, but for
> something else besides speaking?
>
Undefined at that stage, research is needed to find out what is expected,
if any. Hence my kind request for contact in the wild :)
> I'm sorry to be a jerk. I don't mean to be. I just honesty have no idea
> what you are after. The more I look at this, the more confused I get.
>
That's okay, I can be quite a Jerk myself ;) I tend to said that your
confusion is understandable. Again, as it's the very beginning of a new
project, the research work is all about refining and providing clearer
definition of the perimeter of the project. If it's about why we are doing
this, I would say that it's a question that will be better to ask to Ali
and Jason as they have better understanding of this than I do. I would only
be able to provide a very partial answer to it as I do not necessarily
master the larger picture around that.
Best,