Unable to log in

[John Small]

I am running eCS 2.x and I am having consistent problems logging into
certain sites, Verizon and Facebook in particular. I have tried with
numerous versions of Firefox (v4.x thru v10.x) and Seamonkey (v1.x and
2.x) with no significant differences in results.

When I try to log in one of the following happens:
-- The next page never completely loads. The throbber keeps going but
no visible changes occur and my IP monitor show little or no traffic.
-- The next page "loads" but is completely blank.

After these failures the site becomes even less useable than before. I
have to clear cache and cookies just to return back to the essentially
non-functional state it was.

Anyone else having problems like this?

Can anyone suggest ways for me to figure out what is going wrong and,
perhaps, fix it?

--

John Small
(remove z's for email)

[Dave Yeo]

Have you tried starting in safe mode? (Help --> Restart With Add-ons
Disabled).
Dave

[Bob]

I have seen these sorts of symptoms in general, often when the line is a
bit dodgy. Is it only with logons, or do you see this with normal pages?
Can you try it with a completely new profile?

Bob

[kbr_n...@guzzi.demon.nospam.nl]

In <4rkzjBzzMnpe-p...@x.y.z>, on 05/29/12

at 09:36 AM, "John Small" <jsm...@os2world.net> said:


>I am running eCS 2.x and I am having consistent problems logging into
>certain sites, Verizon and Facebook in particular. I have tried with
>numerous versions of Firefox (v4.x thru v10.x) and Seamonkey (v1.x and
>2.x) with no significant differences in results.

>When I try to log in one of the following happens:
>-- The next page never completely loads. The throbber keeps going but no
>visible changes occur and my IP monitor show little or no traffic. -- The
>next page "loads" but is completely blank.

I have another problem with facebook. The page loads ok, but for the chat.
It won't connect in any version of FF. It does work with Arora or
Qupzilla. It used to work, stopped about 2 months ago. Not a clue why, but
not sure if this is a FF issue.

Perhaps I should run a tcpip trace on it to see what happens to the
connection attempts, problem is, I can't really interprete such traces.

Cheers, Bjorn.
--
-----------------------------------------------------------
k...@guzzi.demon.nl
-----------------------------------------------------------

[Dave Yeo]

kbr_n...@guzzi.demon.nospam.nl wrote:
> In<4rkzjBzzMnpe-p...@x.y.z>, on 05/29/12
> at 09:36 AM, "John Small"<jsm...@os2world.net> said:
>
>
>> I am running eCS 2.x and I am having consistent problems logging into
>> certain sites, Verizon and Facebook in particular. I have tried with
>> numerous versions of Firefox (v4.x thru v10.x) and Seamonkey (v1.x and
>> 2.x) with no significant differences in results.
>
>> When I try to log in one of the following happens:
>> -- The next page never completely loads. The throbber keeps going but no
>> visible changes occur and my IP monitor show little or no traffic. -- The
>> next page "loads" but is completely blank.
>
> I have another problem with facebook. The page loads ok, but for the chat.
> It won't connect in any version of FF. It does work with Arora or
> Qupzilla. It used to work, stopped about 2 months ago. Not a clue why, but
> not sure if this is a FF issue.
>
> Perhaps I should run a tcpip trace on it to see what happens to the
> connection attempts, problem is, I can't really interprete such traces.
>
> Cheers, Bjorn.

Some people had a problem some time back where facebook parsed our user
agent as belonging to a mobile platform. Possibly something similar?
Perhaps try changing user agent, should be add-ons to do it.
Dave

[John Small]

On Tue, 29 May 2012 15:15:30 UTC, Dave Yeo <dave....@gmail.com>
wrote:

Thanks! This seems to help with Facebook. But no change in Verizon
login.

[John Small]

On Tue, 29 May 2012 22:30:37 UTC, Bob <not....@email.address.com>
wrote:

> I have seen these sorts of symptoms in general, often when the line is a
> bit dodgy. Is it only with logons, or do you see this with normal pages?
> Can you try it with a completely new profile?

Thanks!

My Facebook problem (but not the Verizon problem) seems to be resolved
by disabling Plugins.

I tried starting a new profile. But that doesn't help with Verizon.

[Dave Yeo]

Now you have to figure out which one is screwing up Facebook by
disabling everything then re-enabling one by one.
Dave
Dave

[Pete]

On Wed, 30 May 2012 12:31:43 UTC, "John Small" <jsm...@os2world.net>
wrote:

> On Tue, 29 May 2012 22:30:37 UTC, Bob <not....@email.address.com>
> wrote:
>
> > I have seen these sorts of symptoms in general, often when the line is a
> > bit dodgy. Is it only with logons, or do you see this with normal pages?
> > Can you try it with a completely new profile?
>
> Thanks!
>
> My Facebook problem (but not the Verizon problem) seems to be resolved
> by disabling Plugins.

--snip--

Plugins and Add-ons are two different things. I have no Plugins and 10
Add-ons, and both sites (Verizon and Facebook) work OK here (FFX 9.0.1),
although I don't do chatrooms.

Pete

--

[kbr_n...@guzzi.demon.nospam.nl]

In <s6-dnRwB3uZrGVjS...@mozilla.org>, on 05/29/12

at 07:24 PM, Dave Yeo <dave....@gmail.com> said:

>Some people had a problem some time back where facebook parsed our user
>agent as belonging to a mobile platform. Possibly something similar?
>Perhaps try changing user agent, should be add-ons to do it. Dave

I did try that, to no avail. What happens is: the facebook page loads, it
stalls for a few seconds when trying to load the friends on chat list,
then a small warning on the left hand bottom comes up with a warning sign
and 'chat disconnected'

BTW, are you interested in my core 2 duo cpu? Can chuck it in the mail,
free.

[Dave Yeo]

kbr_n...@guzzi.demon.nospam.nl wrote:
> BTW, are you interested in my core 2 duo cpu? Can chuck it in the mail,
> free.

Unluckily it doesn't work with my motherboard. I do have another MB
which is untested so if Lewis doesn't find his CPU I'll have to test the
other MB and get back to you
Thanks
Dave

[John Small]

On Wed, 30 May 2012 14:34:47 UTC, Dave Yeo <dave....@gmail.com>

There was just one: Innotech OS/2 Kit for Java Plug-in 1.0.0.15

[John Small]

I have Firefox 3.x, 4.x, 6.x, 8.x and 10.x.

Can you tell me where I might find 9.x so I could test it myself?

[Dave Yeo]

John Small wrote:
> I have Firefox 3.x, 4.x, 6.x, 8.x and 10.x.
>
> Can you tell me where I might find 9.x so I could test it myself?

Should be at netlabs
Dave

[Dave Yeo]

On 05/31/12 06:11 am, John Small wrote:
>>>> Have you tried starting in safe mode? (Help --> Restart With Add-ons
>>>> > >> Disabled).
>>> > >
>>> > > Thanks! This seems to help with Facebook. But no change in Verizon
>>> > > login.
>>> > >
>> >
>> > Now you have to figure out which one is screwing up Facebook by
>> > disabling everything then re-enabling one by one.
> There was just one: Innotech OS/2 Kit for Java Plug-in 1.0.0.15

Which doesn't work anyways for most versions of Firefox. You have no
extensions?
Dave

[Steve Wendt]

On 5/31/2012 7:51 AM, Dave Yeo wrote:

>> There was just one: Innotech OS/2 Kit for Java Plug-in 1.0.0.15
>
> Which doesn't work anyways for most versions of Firefox.

Dave, do you know if there is any way for us to hook into the plugin
blacklist? Or is that all server-side?

[Pete]

It's in /incoming/mozilla at the moment, a ways down the list, just
above the gecko 10.x entries.

As I mentioned before, I have no plugins (npnulos2.dll has been obsolete
for some time now) and 10 extensions/add-ons: AdBlock Plus, Collusion,
Flashblock, Form History Control, Go Parent Folder, Image Zoom,
NoScript, PrivacyChoice TrackerBlock, Show Parent Folder, and UnPlug. I
also have Check Places but enable it only when cleaning out my bookmarks
file.

Try removing that Innotek java. All java plug-ins became obsolete
several versions of FFX back, but I forget the cut-off point. I get the
occasional warning about java being disabled, but when I tell NoScript
to enable the site, the warnings go away and whatever java routine
triggered them runs just fine. There's no reason to use any java
plug-ins at all with 9.x.

There is always the odd site here and there which has problems, but I've
found this is usually because some "expert" has made a page with sloppy
coding or has included Interenet Exploder-only features. I also don't
worry about [non-functioning] flash stuff because over 98% of the time,
it isn't essential to my browsing.

HTH,
Pete

--

[Pete]

On Thu, 31 May 2012 16:54:27 UTC, "Pete"
<khadhargo@sbc...nospam.-.global.net> wrote:

> On Thu, 31 May 2012 14:22:34 UTC, Dave Yeo <dave....@gmail.com> wrote:
>
> > John Small wrote:
> > > I have Firefox 3.x, 4.x, 6.x, 8.x and 10.x.
> > >

Looked at the older versions remaining on my system, and 3.5.3 (one of
the versions which would print only to the desktop) uses java plugins,
6.0 doesn't.

HTH,
Pete

--

[Steve Wendt]

On 5/31/2012 9:54 AM, Pete wrote:

> Try removing that Innotek java. All java plug-ins became obsolete
> several versions of FFX back, but I forget the cut-off point.

Firefox 3.5.x was the last to support OJI.

[kbr_n...@guzzi.demon.nospam.nl]

In <fr2dnbLXTcqdK1vS...@mozilla.org>, on 05/30/12

at 05:06 PM, Dave Yeo <dave....@gmail.com> said:


>Unluckily it doesn't work with my motherboard. I do have another MB
>which is untested so if Lewis doesn't find his CPU I'll have to test the
>other MB and get back to you

Not really current on this, but I'd think the mobo would support the cpu
at a lower clock frequency. I have another interested party, so if you
can't use it, it's going somewhere else. Just let me know. You might test
it and if it doesn't work, send it on to the other party. If I had the
means, I'd rather donate you decent upload speed:-))))

[Dave Yeo]

Quickly looking, I can't find a blacklist.
Dave

[Steve Wendt]

On 5/31/2012 6:34 PM, Dave Yeo wrote:

>> Dave, do you know if there is any way for us to hook into the plugin
>> blacklist? Or is that all server-side?
>
> Quickly looking, I can't find a blacklist.

Looks like it is all server-side:
https://addons.mozilla.org/en-US/seamonkey/blocked/
https://addons.mozilla.org/en-US/seamonkey/blocked/p85

It's probably not matching everything up properly for the Innotek hack.

[Dave Yeo]

I believe the Java blocking was only added in 10.04 so could test with
an older version.
Dave

[Steve Wendt]

On 5/31/2012 7:39 PM, Dave Yeo wrote:

>> Looks like it is all server-side:
>> https://addons.mozilla.org/en-US/seamonkey/blocked/
>> https://addons.mozilla.org/en-US/seamonkey/blocked/p85
>>
>> It's probably not matching everything up properly for the Innotek hack.
>
> I believe the Java blocking was only added in 10.04 so could test with
> an older version.

If it is server-side, that means it works the same on older versions.
They have been doing this for quite some time now.

[Dave Yeo]

On 05/31/12 03:13 pm, kbr_n...@guzzi.demon.nospam.nl wrote:
> In<fr2dnbLXTcqdK1vS...@mozilla.org>, on 05/30/12
> at 05:06 PM, Dave Yeo<dave....@gmail.com> said:
>
>
>> Unluckily it doesn't work with my motherboard. I do have another MB
>> which is untested so if Lewis doesn't find his CPU I'll have to test the
>> other MB and get back to you
>
> Not really current on this, but I'd think the mobo would support the cpu
> at a lower clock frequency. I have another interested party, so if you
> can't use it, it's going somewhere else. Just let me know. You might test
> it and if it doesn't work, send it on to the other party. If I had the
> means, I'd rather donate you decent upload speed:-))))
>
>

The MB bios has to support the CPU to set everything up. If you have
someone else interested perhaps you should pass it to them as I won't be
set up to use it for a while.
Thanks for the offer,
Dave

[Dave Yeo]

It was bug#313700 I was thinking of.
The blocklist is in the profile as blocklist.xml and the update URL is
contained in extensions.blocklist.itemURL in about:config along with a
couple of other useful settings like whether enabled.
Dave

[Steve Wendt]

On 05/31/12 10:02 pm, Dave Yeo wrote:

>>>> It's probably not matching everything up properly for the Innotek hack.
>

> It was bug#313700 I was thinking of.

That looks like it is Mac specific?

> The blocklist is in the profile as blocklist.xml and the update URL is
> contained in extensions.blocklist.itemURL in about:config along with a
> couple of other useful settings like whether enabled.

It's actually extensions.blocklist.url, and most of that URL seems
irrelevant (other than gathering stats). This works:
https://addons.mozilla.org/blocklist/3/foo/bar/

And there you can see that it is blocking many versions of npjp2.dll. I
don't have Innotek Java installed any more, but I believe that uses
npj2.dll (not npjp2), and thus gets missed.

[Dave Yeo]

Steve Wendt wrote:
>> It was bug#313700 I was thinking of.
>
> That looks like it is Mac specific?

Yes, I just quickly saw it when updating from 10.03 to 10.04 with a
message about it enabling the Java blocklist and at the time didn't
realize that it was Mac specific.
Dave

[John Small]

On Thu, 31 May 2012 14:51:26 UTC, Dave Yeo <dave....@gmail.com>
wrote:

No. And only the default theme.

[John Small]

On Thu, 31 May 2012 16:54:27 UTC, "Pete"
<khadhargo@sbc...nospam.-.global.net> wrote:

> On Thu, 31 May 2012 14:22:34 UTC, Dave Yeo <dave....@gmail.com> wrote:
>
> > John Small wrote:
> > > I have Firefox 3.x, 4.x, 6.x, 8.x and 10.x.
> > >
> > > Can you tell me where I might find 9.x so I could test it myself?
> >
> > Should be at netlabs
> > Dave
>
> It's in /incoming/mozilla at the moment, a ways down the list, just
> above the gecko 10.x entries.

Thanks. I was looking under /pub/mozilla

> Try removing that Innotek java.

How does one remove it? All I see is an enable/disable button.

> There is always the odd site here and there which has problems, but I've
> found this is usually because some "expert" has made a page with sloppy
> coding or has included Interenet Exploder-only features. I also don't
> worry about [non-functioning] flash stuff because over 98% of the time,
> it isn't essential to my browsing.

This is what I suspect.

[Pete]

On Fri, 1 Jun 2012 14:08:32 UTC, "John Small" <jsm...@os2world.net>
wrote:

--snip--

> > Try removing that Innotek java.
>
> How does one remove it? All I see is an enable/disable button.

It's been a while, but it used to be a case of removing dlls from the
plugins folder, then deleting pluginreg.dat, and restarting. The dat
file is regenerated automatically. However with the change to no-java
plugins, they shouldn't be there in the first place. Since 6.0 there has
never been a plugins folder in my active profile's folder (nor anywhere
else in the FFX tree). I've dumped everything between 3.5.3 and 6.0
--because of that [non-]printing issue-- and currently use on 9.0.1
regularly.

You might try hitting the disable button for each java plugin.

HTH,
Pete

--

[Lewis Rosenthal]

PMFJI...

On 06/01/12 01:16 pm, Pete thus wrote :

Just because there is no plugins folder in the FF directory tree doesn't
mean that there is *no* plugins folder.

John, check for MOZ_PLUGIN_PATH in your environment (and see
http://www.os2bbs.com/os2news/Warpzilla.html for more on this). You will
find the plugins in that directory if specified (or in .\plugins, if you
have no plugins directory under the program path).

When all else fails, try searching your drives for for one or more of
the following:

npj2.dll
npj2_j11.dll
npj2_j12.dll
npj2_j13.dll
npj2_j14.dll
npj2_j32.dll
npj2_jpi.dll

These should exist in the Innotek Java bin directory, but nowhere else.

Then, as Pete says, zap (or safer, rename!) your pluginreg.dat in your
profile, and start back up. I just did this recently, as I'd forgotten
to remove the Java plugin components. Frankly, I've seen no real impact
one way or the other.

Cheers/2

--
Lewis
-------------------------------------------------------------
Lewis G Rosenthal, CNA, CLP, CLE, CWTS
Rosenthal & Rosenthal, LLC www.2rosenthals.com
Need a managed Wi-Fi hotspot? www.hautspot.com
visit my IT blog www.2rosenthals.net/wordpress
-------------------------------------------------------------

[Dave Yeo]

Lewis Rosenthal wrote:
> John, check for MOZ_PLUGIN_PATH in your environment (and see
> http://www.os2bbs.com/os2news/Warpzilla.html for more on this). You will
> find the plugins in that directory if specified (or in .\plugins, if you
> have no plugins directory under the program path).

The search order for plugins is
%MOZ_PLUGIN_PATH%;%MOZILLA_HOME%\plugins;PROGRAM_DIRECTORY\plugins so
they could be in any of those 3 places.
Dave

[John Small]

On Sat, 2 Jun 2012 00:15:22 UTC, Dave Yeo <dave....@gmail.com>
wrote:

I have removed all npj2*.dll files from my hard drive (except for the
ones in the Java 1.4.2 subtree.

Still no change with Verizon.

[Lewis Rosenthal]

On 06/02/12 07:52 am, John Small thus wrote :

John, have you tried with a fresh profile? If that works, I would
suspect cache or cookies (first).

Do you have any customizations in userContent.css (located in the chrome
directory under your profile)? Sometimes, the law of unintended
consequences can come back to haunt you months (or years) later, when
customizing for one thing or another.

Are you behind a proxy or anything else intercepting your internet
traffic? I had an issue on mozdev.org recently where the xSidebar
project pages were all truncated. It turned out to be not just my local
Squid proxy which was fouling them up, but the Squid proxy running on my
firewall, as well. I finally threw in the towel and just added the
entire mozdev.org domain to the proxy bypass list.

Does Ctrl-U on the blank page(s) in question yield any content at all
(which may be hidden in the browser)?

[John Small]

On Sat, 2 Jun 2012 19:26:21 UTC, Lewis Rosenthal
<lgros...@2-de-sp-am-2rosenthals.com> wrote:

> On 06/02/12 07:52 am, John Small thus wrote :
> > On Sat, 2 Jun 2012 00:15:22 UTC, Dave Yeo <dave....@gmail.com>
> > wrote:
> >
> >> Lewis Rosenthal wrote:
> >>> John, check for MOZ_PLUGIN_PATH in your environment (and see
> >>> http://www.os2bbs.com/os2news/Warpzilla.html for more on this). You will
> >>> find the plugins in that directory if specified (or in .\plugins, if you
> >>> have no plugins directory under the program path).
> >>
> >> The search order for plugins is
> >> %MOZ_PLUGIN_PATH%;%MOZILLA_HOME%\plugins;PROGRAM_DIRECTORY\plugins so
> >> they could be in any of those 3 places.
> >
> > I have removed all npj2*.dll files from my hard drive (except for the
> > ones in the Java 1.4.2 subtree.
> >
> > Still no change with Verizon.
> >
> John, have you tried with a fresh profile? If that works, I would
> suspect cache or cookies (first).

Yes, I have tried a new profile. I tried another one just now. When I
try to bring up www.myverizon.com...
-- The location bar changes to www22verizon.com/...
-- Most of the page loads except the fields for logging in
-- The throbber keeps spinning
-- The status message indicates "Waiting for www22.verizon.com..."
-- After 5+ minutes, the page finally finished loading!?
-- I enter my login data and click on "Sign In"
-- In a short while I get a "connection was reset" message
-- I click on "Try Again"
-- And then I seem to be in a loop of the last two events.

> Do you have any customizations in userContent.css (located in the chrome
> directory under your profile)?

No. Many versions of FIrefox ago I tried some of this. But once these
problem started, I abandoned using a global profile directory. So the
last 4 or 5 versions of Firefox have the default userContent.css
files.

> Are you behind a proxy or anything else intercepting your internet
> traffic?

Does the XCenter IP monitor count? As far as I know, that and my
router are the only things "between" me and the Internet.

> Does Ctrl-U on the blank page(s) in question yield any content at all
> (which may be hidden in the browser)?

If I can get as far as one of those blank pages again I will try this.
When I had one of these blank pages in the past, CTRL+U would display
a completely blank window.

[Paul Ratcliffe]

On Tue, 05 Jun 2012 07:34:07 -0500, John Small <jsm...@os2world.net> wrote:

> Does the XCenter IP monitor count? As far as I know, that and my
> router are the only things "between" me and the Internet.

XCenter IP monitor isn't between you and the internet.
It just reports stats. out of the IP stack.

[Lewis Rosenthal]

Sorry for the late follow-up...

On 06/05/12 08:34 am, John Small thus wrote :

www22.verizon.com is notoriously bad. Over here, I get 23 validation
errors and 17 warnings. This page looks different depending upon where
you are located, so my results may be better or worse than yours.

There is a lot of javascript on the page. Do you have juavascript
enabled for the browser?

>> Do you have any customizations in userContent.css (located in the chrome
>> directory under your profile)?
>
> No. Many versions of FIrefox ago I tried some of this. But once these
> problem started, I abandoned using a global profile directory. So the
> last 4 or 5 versions of Firefox have the default userContent.css
> files.
>

Okay. That eliminates your own adjustments to the page content.

>> Are you behind a proxy or anything else intercepting your internet
>> traffic?
>
> Does the XCenter IP monitor count? As far as I know, that and my
> router are the only things "between" me and the Internet.
>

As Paul has pointed out, the IP monitor only monitors traffic, no
traffic flows "through" it. Squid is a caching proxy and Privoxy is a
privacy filter proxy. Privoxy will re-write pages, and some can become
unreadable. Squid, because it maintains a cache of pages, can serve up
an outdated copy (some sites just do not load at all; I had to blacklist
a particular one from not only my local Squid configuration but the
Squids on my firewalls, as well - drove me nuts for days trying to
figure out what was going on).

>> Does Ctrl-U on the blank page(s) in question yield any content at all
>> (which may be hidden in the browser)?
>
> If I can get as far as one of those blank pages again I will try this.
> When I had one of these blank pages in the past, CTRL+U would display
> a completely blank window.
>

Interesting. Check the javascript setting, as I say. That's the first
thing which comes to me at this moment.

The next would be to check DNS records, and perhaps you're getting
redirected somehow. Do you maintain a hosts file? I have a rather large
hosts file, and a number of unsavory characters are pointed back to
127.0.0.1 to block access. If that were your specific symptom, though,
you would get a message that the page could not be contacted. However,
if you happen to have an entry in your hosts file for an old address, it
might explain why there is still a server responding, but not serving up
anything useful. just another thing to throw into the mix.

GL

[John Small]

On Wed, 13 Jun 2012 18:32:40 UTC, Lewis Rosenthal

Yes. The "Advanced" settings (the default I assume since I have not
changed them) are "move or resize..." yes; "raise or lower..." no;
"disable or replace..." yes.

> >> Does Ctrl-U on the blank page(s) in question yield any content at all
> >> (which may be hidden in the browser)?
> >
> > If I can get as far as one of those blank pages again I will try this.
> > When I had one of these blank pages in the past, CTRL+U would display
> > a completely blank window.
> >
> Interesting. Check the javascript setting, as I say. That's the first
> thing which comes to me at this moment.
>
> The next would be to check DNS records, and perhaps you're getting
> redirected somehow.

There are DNS records? How do you examine them?

> ... Do you maintain a hosts file?

No. I have what I assume is the default one-liner:
127.0.0.1 localhost

[Lewis Rosenthal]

Hi...

On 06/14/12 07:39 pm, John Small thus wrote :

> On Wed, 13 Jun 2012 18:32:40 UTC, Lewis Rosenthal
> <lgros...@2-de-sp-am-2rosenthals.com> wrote:
>
>> Sorry for the late follow-up...
>>
>> On 06/05/12 08:34 am, John Small thus wrote :
>>> On Sat, 2 Jun 2012 19:26:21 UTC, Lewis Rosenthal
>>> <lgros...@2-de-sp-am-2rosenthals.com> wrote:
>>>

<snip>

>>>> John, have you tried with a fresh profile? If that works, I would
>>>> suspect cache or cookies (first).
>>>
>>> Yes, I have tried a new profile. I tried another one just now. When I
>>> try to bring up www.myverizon.com...
>>> -- The location bar changes to www22verizon.com/...
>>> -- Most of the page loads except the fields for logging in
>>> -- The throbber keeps spinning
>>> -- The status message indicates "Waiting for www22.verizon.com..."
>>> -- After 5+ minutes, the page finally finished loading!?
>>> -- I enter my login data and click on "Sign In"
>>> -- In a short while I get a "connection was reset" message
>>> -- I click on "Try Again"
>>> -- And then I seem to be in a loop of the last two events.
>>>
>>
>> www22.verizon.com is notoriously bad. Over here, I get 23 validation
>> errors and 17 warnings. This page looks different depending upon where
>> you are located, so my results may be better or worse than yours.
>>
>> There is a lot of javascript on the page. Do you have juavascript
>> enabled for the browser?
>
> Yes. The "Advanced" settings (the default I assume since I have not
> changed them) are "move or resize..." yes; "raise or lower..." no;
> "disable or replace..." yes.
>

Good.

>>>> Does Ctrl-U on the blank page(s) in question yield any content at all
>>>> (which may be hidden in the browser)?
>>>
>>> If I can get as far as one of those blank pages again I will try this.
>>> When I had one of these blank pages in the past, CTRL+U would display
>>> a completely blank window.
>>>
>> Interesting. Check the javascript setting, as I say. That's the first
>> thing which comes to me at this moment.
>>
>> The next would be to check DNS records, and perhaps you're getting
>> redirected somehow.
>
> There are DNS records? How do you examine them?
>

Well, from the page you *can* see, www22.verizon.com, my own lookup via
dig says:

; <<>> DiG 9.3.2 <<>> www22.verizon.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6953
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 13, ADDITIONAL: 2

;; QUESTION SECTION:
;www22.verizon.com. IN A

;; ANSWER SECTION:
www22.verizon.com. 31 IN CNAME
www22.verizon.com.edgekey.net.
www22.verizon.com.edgekey.net. 5745 IN CNAME e3.g.akamaiedge.net.
e3.g.akamaiedge.net. 20 IN A 184.86.192.29

Interesting that Akamai owns that webspace.

Of course, we may be getting stalled on the *next* page called, as
that's the one you're not getting. Check the source of www22.verizon.com
and see if you can tell what the submit button is supposed to do (the
javascript or php may be exposed; it depends upon how sloppy the code
is). Either run nslookup or dig (if you have it installed) for that url
or one of the web based lookups (e.g., dnsstuff.com).

>> ... Do you maintain a hosts file?
>
> No. I have what I assume is the default one-liner:
> 127.0.0.1 localhost
>

Maybe your DNS provider is having difficulty. You can try using
different servers (I tend to rely on the old GTE ones a lot, because the
addresses are easy to remember: 4.2.2.1, 2, and 3). Alternatively, add
entries to your hosts file for the url(s) you can find using a web lookup.

None of this is a fix for the problem, and we're really just stabbing at
it to see what we can turn up. If we determine that the issue is
DNS-related, then we can proceed in that direction. If not, then that's
another thing to cross off the list.

[John Small]

On Fri, 15 Jun 2012 20:09:02 UTC, Lewis Rosenthal

I went to validator.w3.org to try this, too. I entered the URL that
appears in my location bar after I enter www.myverizon.com:
http://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagem
ent/Login/Login.aspx?LOBCode=C&PromoTCode=MVZ00&PromoSrcCode=V&POEId=V
U1SP&CMP=DMC-MVZ00

I get 250 Errors and 303 warnings!! If you're interested in the
details:
<http://validator.w3.org/check?uri=http%3A%2F%2Fwww22.verizon.com%2FFo
ryourhome%2FMyAccount%2FUnprotected%2FUserManagement%2FLogin%2FLogin.a
spx%3FLOBCode%3DC%26PromoTCode%3DMVZ00%26PromoSrcCode%3DV%26POEId%3DVU
1SP%26CMP%3DDMC-MVZ00&charset=%28detect+automatically%29&doctype=Inlin
e&group=0&ss=1&st=1&outline=1&No200=1&verbose=1>

If I just enter www22.verizon.com, I get just 19 Errors and 16
Warnings.

> >> The next would be to check DNS records, and perhaps you're getting
> >> redirected somehow.
> >
> > There are DNS records? How do you examine them?
> >
>
> Well, from the page you *can* see, www22.verizon.com, my own lookup via
> dig says:
>
> ; <<>> DiG 9.3.2 <<>> www22.verizon.com
> ;; global options: printcmd
> ;; Got answer:
> ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6953
> ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 13, ADDITIONAL: 2
>
> ;; QUESTION SECTION:
> ;www22.verizon.com. IN A
>
> ;; ANSWER SECTION:
> www22.verizon.com. 31 IN CNAME
> www22.verizon.com.edgekey.net.
> www22.verizon.com.edgekey.net. 5745 IN CNAME e3.g.akamaiedge.net.
> e3.g.akamaiedge.net. 20 IN A 184.86.192.29
>
> Interesting that Akamai owns that webspace.

I ran dig, too. I don't undestand what it is saying but here is its
output:
; <<>> DiG 9.9.1-P1 <<>> www22.verizon.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 35955
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1280

;; QUESTION SECTION:
;www22.verizon.com. IN A

;; ANSWER SECTION:

www22.verizon.com. 41 IN CNAME
www22.verizon.com.edgekey.net.
www22.verizon.com.edgekey.net. 14140 IN CNAME e3.g.akamaiedge.net.
e3.g.akamaiedge.net. 2 IN A 23.56.80.29

;; Query time: 49 msec
;; SERVER: 192.168.1.1#53(192.168.1.1)
;; WHEN: Sat Jun 16 06:24:23 2012
;; MSG SIZE rcvd: 135

>
> Of course, we may be getting stalled on the *next* page called, as
> that's the one you're not getting. Check the source of www22.verizon.com
> and see if you can tell what the submit button is supposed to do (the
> javascript or php may be exposed; it depends upon how sloppy the code
> is). Either run nslookup or dig (if you have it installed) for that url
> or one of the web based lookups (e.g., dnsstuff.com).
>
> >> ... Do you maintain a hosts file?
> >
> > No. I have what I assume is the default one-liner:
> > 127.0.0.1 localhost
> >
>
> Maybe your DNS provider is having difficulty. You can try using
> different servers (I tend to rely on the old GTE ones a lot, because the
> addresses are easy to remember: 4.2.2.1, 2, and 3).

Does my output from dig suggest that I try alternate DNS servers?

[Lewis Rosenthal]

Hi, John...

On 06/16/12 09:33 am, John Small thus wrote :

Typical. Their coding is an absolute mess. I suspect that this is what's
causing the trouble, though as we appear to be hitting on the same DNS
results (see below), I'm still not sure why you are getting the symptom
you are and I am not.

<snip>

>> Maybe your DNS provider is having difficulty. You can try using
>> different servers (I tend to rely on the old GTE ones a lot, because the
>> addresses are easy to remember: 4.2.2.1, 2, and 3).
>
> Does my output from dig suggest that I try alternate DNS servers?
>

I don't think so. They are using round robin DNS. This is a way of
distributing the load based upon current demand, available servers, and
(usually; hopefully!) performance tuning. Thus, any one of a number of
servers might be hosting the page. For example, I just ran dig again
(11:33pm EDT), and got:

; <<>> DiG 9.3.2 <<>> www22.verizon.com
;; global options: printcmd
;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 35299
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 13, ADDITIONAL: 0

;; QUESTION SECTION:
;www22.verizon.com. IN A

;; ANSWER SECTION:

www22.verizon.com. 300 IN CNAME
www22.verizon.com.edgekey.net.
www22.verizon.com.edgekey.net. 1440 IN CNAME e3.g.akamaiedge.net.
e3.g.akamaiedge.net. 20 IN A 23.65.224.29

I think we're just getting different servers for the same page, and not
getting redirected to some questionable network for nefarious purposes.

So, we're back to square one (almost) to try to determine what is
causing the difficulty.

You tried a fresh profile. What plugins (not extensions, as I'm assuming
when you tried the fresh profile it had no extensions added) are you
loading? The url "about:support" can reveal a wealth of information,
including non-default config entries. Have a look from your virgin
profile and see what might turn up there.

Reviewing this thread...

Toward the beginning, you determined that in safe mode (disabling
add-ons, including plugins), Facebook login was working again, but
Verizon was not. This led to a bit of a tangential discussion concerning
the Innotek Java plugin. Please post the contents of your plugin
directory, if you would. There may be some dead wood in there.

Next, when you upgraded last, you *did* start with a clean program
directory, and didn't install *over* an existing installation, correct?
To be sure, and to clean out any broken files, I would suggest renaming
your existing program directory, and unzipping a fresh package into the
parent directory, to create a new one (or try Gregg Shaw's Firefox
Drag&Drop install script: http://www.os2notes.com/os2firefoxdd.html -
the full version supports TB & SM, as well as FF).

I also see that you mentioned experiencing this issue with various FF &
SM builds, which almost rules out an extension (add-on) unique to one or
the other (but not impossible, as more than one might be to blame).
However, if you are in the (bad) habit of installing one version on top
of another, all bets are off. ;-)

As has been discussed, add-ons (extensions) and plugins are different
things. While extensions are not shared between applications and
profiles (usually!), plugins likely are. It is common to have a
MOZ_PLUGIN_PATH in your environment (set in CONFIG.SYS), which points to
a shared plugin repository. Thus, FF, SM, and TB (and other Mozilla
apps) will look for plugins there, causing an issue either created or
exposed by something in that directory to impact any or all of those
apps, depending upon whether they support a given plugin (and in this
case, FF & SM pretty much support the same plugins on the same
platform). That's a common factor to be ruled out.

To rule out some connection issue beyond your machine, do you have
access to one or more of the following:

1. Another machine on the same network, running either the same OS or a
different one;
2. Another bootable partition, with networking support and a web browser;
3. Another web browser in this same eCS installation, such as Arora
(which is Qt-based)?

Just trying to eliminate outside factors.

Cheers/2

[John Small]

On Sun, 17 Jun 2012 03:58:08 UTC, Lewis Rosenthal
<lgros...@2-de-sp-am-2rosenthals.com> wrote:

> >>>> www22.verizon.com is notoriously bad. Over here, I get 23 validation
> >>>> errors and 17 warnings. This page looks different depending upon where
> >>>> you are located, so my results may be better or worse than yours.
> >
> > I went to validator.w3.org to try this, too. I entered the URL that
> > appears in my location bar after I enter www.myverizon.com:
> > http://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagem
> > ent/Login/Login.aspx?LOBCode=C&PromoTCode=MVZ00&PromoSrcCode=V&POEId=V
> > U1SP&CMP=DMC-MVZ00
> >
> > I get 250 Errors and 303 warnings!! If you're interested in the
> > details:
> > <http://validator.w3.org/check?uri=http%3A%2F%2Fwww22.verizon.com%2FFo
> > ryourhome%2FMyAccount%2FUnprotected%2FUserManagement%2FLogin%2FLogin.a
> > spx%3FLOBCode%3DC%26PromoTCode%3DMVZ00%26PromoSrcCode%3DV%26POEId%3DVU
> > 1SP%26CMP%3DDMC-MVZ00&charset=%28detect+automatically%29&doctype=Inlin
> > e&group=0&ss=1&st=1&outline=1&No200=1&verbose=1>
> >
> > If I just enter www22.verizon.com, I get just 19 Errors and 16
> > Warnings.
> >
> Typical. Their coding is an absolute mess. I suspect that this is what's
> causing the trouble, though as we appear to be hitting on the same DNS
> results (see below), I'm still not sure why you are getting the symptom
> you are and I am not.
>

None.

> ... The url "about:support" can reveal a wealth of information,

> including non-default config entries. Have a look from your virgin
> profile and see what might turn up there.

With a freshly created profile this page confirms that I have no
plugins or extensions. The "Modified Preferences" section:
browser.places.smartBookmarksVersion 2
browser.startup.homepage_override.buildID 20120501210125
browser.startup.homepage_override.mstone rv:10.0.4
extensions.lastAppVersion 10.0.4
network.cookie.prefsMigrated true
places.history.expiration.transient_current_max_pages 5871
privacy.sanitize.migrateFx3Pref strue

> Reviewing this thread...
>
> Toward the beginning, you determined that in safe mode (disabling
> add-ons, including plugins), Facebook login was working again, but
> Verizon was not. This led to a bit of a tangential discussion concerning
> the Innotek Java plugin. Please post the contents of your plugin
> directory, if you would. There may be some dead wood in there.

It is empty.

> Next, when you upgraded last, you *did* start with a clean program

> directory....

Yes.

> To rule out some connection issue beyond your machine, do you have
> access to one or more of the following:
>
> 1. Another machine on the same network, running either the same OS or a
> different one;

Yes. Windows XP only. I have not had any trouble accessing Verizon
from the Windows PC.

> 2. Another bootable partition, with networking support and a web browser;

Yes. Both eCS 2.0 and eCS 1.3mr. I have had trouble from these
partitions, too. But I have not tried them in a while so I will try
them again to confirm that the problem persists from these partitions.

> 3. Another web browser in this same eCS installation, such as Arora
> (which is Qt-based)?

I just downloaded and tried Arora 0.11.0b. It displays many of the
same poroblems as Firefox. It takes an outrageously long time to
finish loading. And once I enter my login data it says "Signing In"
but it never sucessfully displays another page.

It also seems to be unable to display any images. I have been through
the Options settings and I cannot see where image display can be
turned on or off (like in other browsers) so I don't think image
display is turned off.

> Just trying to eliminate outside factors.

Many thanks for your continuing and extensive efforts to help!

[Dave Yeo]

On 06/17/12 04:19 am, John Small wrote:
> I just downloaded and tried Arora 0.11.0b. It displays many of the
> same poroblems as Firefox. It takes an outrageously long time to
> finish loading. And once I enter my login data it says "Signing In"
> but it never sucessfully displays another page.
>
> It also seems to be unable to display any images. I have been through
> the Options settings and I cannot see where image display can be
> turned on or off (like in other browsers) so I don't think image
> display is turned off.

I also noticed that the latest Aroroa couldn't load any images though
I'm pretty sure the previous ones could.
How long do you call outragously long? On what CPU + memory?
Dave

[John Small]

On Sun, 17 Jun 2012 15:55:13 UTC, Dave Yeo <dave....@gmail.com>
wrote:

I have waited more than 5 minutes and the login page still has not
loaded (as indicated by the throbber and the "Waiting for..." status
message).

I have an AMD 64 x2 Dual Core processor 4200+ w/ 2GB RAM and a CK804
chipset.