Please help! Signing interface stopped working!

[Boris Berkman]

*Hi,*

*Suddenly today I started receiving the following error when attempting to
sign our add-on on the
**https://addons.mozilla.org/en-US/developers/addon/mypoints-score/versions
<https://addons.mozilla.org/en-US/developers/addon/mypoints-score/versions>
**(it
all worked just fine a day or 2 ago).*

*How can I, please, get some help/support?*

*Thanks!*
*Boris.*

*####################*

*Error with **********-unsigned-226.xpi*
100% complete · 583.56 KB of 583.56 KB · Cancel
<https://addons.mozilla.org/en-US/developers/addon/mypoints-score/versions#>
*Your add-on failed validation with 1 error.*

- Received an empty response from the server; status: 404

[Boris Berkman]

Hi,

Apparently, it's a problem with Mozilla server(s) -- see the following
thread, for example:

https://discourse.mozilla-community.org/t/server-return-empty-response-status-404-when-submiting-an-addon-for-signing/10900

Can somebody, *please* fix it (or restart the server(s) may be)?

Thanks,
Boris.

On Thu, Sep 15, 2016 at 3:38 PM, Boris Berkman <sbx.sh...@gmail.com>
wrote:

[Mike Hoye]

On 2016-09-15 7:30 PM, Boris Berkman wrote:
> Hi,
>
> Apparently, it's a problem with Mozilla server(s) -- see the following
> thread, for example:
>
> https://discourse.mozilla-community.org/t/server-return-empty-response-status-404-when-submiting-an-addon-for-signing/10900
>
> Can somebody, *please* fix it (or restart the server(s) may be)?

Our developers are looking into it right now. We don't have an ETA for a
resolution, but the right people are working on it.

- mhoye

[Boris Berkman]

Thank you, Mike.
It helps to know the issue is acknowledged and someone is looking into it.
[And, I am sure, Mozilla people will fix it in no time...]

[Mike Hoye]

On 2016-09-15 8:59 PM, Boris Berkman wrote:
> Thank you, Mike.
> It helps to know the issue is acknowledged and someone is looking into it.
> [And, I am sure, Mozilla people will fix it in no time...]

Here's hoping. We now have bug 1303217 on file:

https://bugzilla.mozilla.org/show_bug.cgi?id=1303217

... but it looks like the AMO dev team will need field this one, and as
I understand it they're mostly based in Europe.

I don't speak for that team, so I can't give anyone a time to fix, but
they're smart people with a reproducible test case and that's usually
all you need. I'm confident that this will be resolved shortly.

- mhoye

[Boris Berkman]

FYI
The issue with addon signing page was fixed by Mozilla team.
Thanks for acting (and fixing it) so quickly!

On Thu, Sep 15, 2016 at 4:30 PM, Boris Berkman <sbx.sh...@gmail.com>

wrote:

> Hi,
>
> Apparently, it's a problem with Mozilla server(s) -- see the following
> thread, for example:
>
> https://discourse.mozilla-community.org/t/server-return-
> empty-response-status-404-when-submiting-an-addon-for-signing/10900
>
> Can somebody, *please* fix it (or restart the server(s) may be)?
>