last thunderbird update broken

[mark propst]

can't find contact address for thunderbird support so trying this email
if possible to re-direct I'd appreciate it.
ever since I installed the last update 6/18/15 for thunderbird my
computer keeps locking up.
install does not finish completely, the last window says "cleaning
birdcage" that window never completes, i have left it for over 12 hours
to see if it would finish.
when I open tbird and click anywhere on it the mouse and keyboard
totally freeze
no way to access any part of system, have to hard shut down with power
button
have done this 10 times, uninstalled tbird, run virus checker, run
malware checker, did deepclean on the debris left after uninstalling
tbird, then re-downloaded the update install, reinstalled, process keeps
repeating
is this a known bug with last update?
thanks
ps
windows 7

---
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https://www.avast.com/antivirus

[Janet Swisher]

Hi Mark,

The best way to get support for Thunderbird is on the Mozilla Support site:
https://support.mozilla.org/en-US/products/thunderbird

This mailing list is for coordinating activities of the Mozilla
community in the US, and is not staffed by support.

On 6/19/15 3:32, mark propst wrote:
> can't find contact address for thunderbird support so trying this email
> if possible to re-direct I'd appreciate it.
> ever since I installed the last update 6/18/15 for thunderbird my
> computer keeps locking up.
> install does not finish completely, the last window says "cleaning
> birdcage" that window never completes, i have left it for over 12
> hours to see if it would finish.
> when I open tbird and click anywhere on it the mouse and keyboard
> totally freeze
> no way to access any part of system, have to hard shut down with power
> button
> have done this 10 times, uninstalled tbird, run virus checker, run
> malware checker, did deepclean on the debris left after uninstalling
> tbird, then re-downloaded the update install, reinstalled, process
> keeps repeating
> is this a known bug with last update?
> thanks
> ps
> windows 7

--

Janet Swisher <mailto:jREMOVE...@mozilla.com>
Mozilla Developer Network <https://developer.mozilla.org>
MDN Community Manager

[Doug]

NO! That is not the best way. The best way would be if I could state
my problem in more than just a few words in one sentence. When I tried
to use that site, it said there were 965 answers. I'm damned if I will
read 965 answers to see if one of them addresses my problem! There
apparently is no way to get to this outfit. Just for kicks, I will
state the problem here, and if somebody reading it can help, that would
be appreciated. Here is the situation:

In Windows 7 and 8.1, trying to start a Thunderbird session, I get the
following:

"Alert
"The messages could not be filtered to folder 'Trash' because writing to
folder failed. Verify that you have enough disk space and that you have
write privileges to the file system, then try again.
"[OK]"

At which point I have to keep pushing OK many many times until finally
the incoming email loads and can be read.

I have plenty of empty space on the hard drive, and I don't know
anything about write privileges in Windows. I never heard of it--that's
a concept of Linux and Unix--and I would have no idea how to set up such
a situation (of write permissions) in Windows.

For information: I don't read email on the Windows systems very
often--perhaps once a month or so, since I normally use the Linux
operating system, on which I have no problems with Thunderbird.

Please somebody tell me how to eliminate these problems.

This email sent from Windows 8.1, T/B version 31.6.0.

Thanx--doug

[Majken Connor]

Doug,

You don't need to read all of those, you should be able to continue with
posting your own question.

Since you're getting an error message, you should be able to search on the
text of the error message.

You could also try http://kb.mozillazine.org/Knowledge_Base, that site
might be easier to use. It's not run by Mozilla, but the articles are quite
good.

If you can't find answers in either place let us know. We can certainly try
to help you find an answer, we're just not a support community and I'm not
sure if anyone on this list does Thunderbird support.

> _______________________________________________
> community-usa mailing list
> commun...@lists.mozilla.org
> https://lists.mozilla.org/listinfo/community-usa
>

[Doug]

On 06/23/2015 12:30 PM, Majken Connor wrote:
> Doug,
>
> You don't need to read all of those, you should be able to continue with posting your own question.
>
> Since you're getting an error message, you should be able to search on the text of the error message.

************************
I just tried this, and it would appear that this is a bug, introduced recently in one of the "upgrades." I did not see a cure for the bug, unless I missed it.
If anyone reading this has found a cure, please post it. If not, does anyone know when or if the bug will be fixed?
************************

>
> You could also try http://kb.mozillazine.org/Knowledge_Base, that site might be easier to use. It's not run by Mozilla, but the articles are quite good.

************************
There does not seem to be anything in the knowledge base that looks like this.
************************

--doug

> If you can't find answers in either place let us know. We can certainly try to help you find an answer, we're just not a support community and I'm not sure if anyone on this list does Thunderbird support.
>

> On Mon, Jun 22, 2015 at 10:41 PM, Doug <dmcga...@optonline.net <mailto:dmcga...@optonline.net>> wrote:
>
> On 6/22/2015 9:31 PM, Janet Swisher wrote:
>
> Hi Mark,
>
> The best way to get support for Thunderbird is on the Mozilla Support site:
> https://support.mozilla.org/en-US/products/thunderbird
>

/snip/

[Majken Connor]

Did your search give you a bug #? If so I'd be happy to read it and try and
interpret any info for you.

[Doug]

On 06/24/2015 07:24 PM, Majken Connor wrote:
> Did your search give you a bug #? If so I'd be happy to read it and try and interpret any info for you.

I don't remember if it showed a bug number. It would not have been useful to me. If someone can tell me
just what I might do to "have write privileges to the filesystem" I will implement that and see if it helps.
I can certainly write and save files in Windows, using WordPerfect or Kate (which I have imported from Linux).

You could just copy and paste my error message into Google, like I did, and see if it shows a bug number.

--doug

>
> On Tue, Jun 23, 2015 at 1:19 PM, Doug <dmcga...@optonline.net <mailto:dmcga...@optonline.net>> wrote:
>
>
>
> On 06/23/2015 12:30 PM, Majken Connor wrote:
>
> Doug,
>
> You don't need to read all of those, you should be able to continue with posting your own question.
>
> Since you're getting an error message, you should be able to search on the text of the error message.
>
>
> ************************
> I just tried this, and it would appear that this is a bug, introduced recently in one of the "upgrades." I did not see a cure for the bug, unless I missed it.
> If anyone reading this has found a cure, please post it. If not, does anyone know when or if the bug will be fixed?
> ************************
>
>
> You could also try http://kb.mozillazine.org/Knowledge_Base, that site might be easier to use. It's not run by Mozilla, but the articles are quite good.
>
>
> ************************
> There does not seem to be anything in the knowledge base that looks like this.
> ************************
>
> --doug
>
> If you can't find answers in either place let us know. We can certainly try to help you find an answer, we're just not a support community and I'm not sure if anyone on this list does Thunderbird support.
>

[Majken Connor]

This kb article mentions your error -
http://kb.mozillazine.org/Unable_to_write_the_email_to_the_mailbox

I would suggest trying the first step of advice (unless option 2 looks
familiar to you) - http://kb.mozillazine.org/Compacting_folders