MOZILLA RUNTIME

[Sue Holl]

Hi Listers,Have been trying to locate an email address to ask a question about a problem I am having which I have not been able to find, so thought I would drop a line to your list to see if anyone can help me.I have used Firefox for years with no problems. Yesterday, after 'updates' were loaded, I closed the program & computer down as per normal. Had forgotten to do something on the Internet, so turned the computer back on to bring up Firefox to go to a website. The Firefox site will not open up at all and my screen just comes up with a little box saying:"Firefox. Could not find the Mozilla runtime".Does anyone know how I can fix my computer to run Firefox. I cannot even access any part of Firefox nor Firefox Help file. I have tried so many different ways to access it but to no avail. I am now contemplating going to my Control Panel and deleting Firefox off my computer completely, then perhaps downloading it again. Surely there is an easier way.Would really love some help or maybe an email address to contact the Company direct.Kind regards, Sue (Tropical North Queensland, Australia)

[Cameron McCormack]

Hi Sue,

Sue Holl:

I haven’t encountered that problem before, although someone here did,
and it was suggested that maybe the anti-virus software they had
installed incorrectly identified Firefox as a problem:

https://support.mozilla.org/en-US/questions/1023510

In any case, I think the easiest solution will be to re-download
Firefox. In another browser (such as Internet Explorer), visit
getfirefox.com and you should be prompted to download the latest version
of Firefox.

Hope this helps,

Cameron
(stormy Melbourne suburbia)

--
Cameron McCormack ≝ http://mcc.id.au/