Mozilla Runtime

[Sue Holl]

Hi Listers,
Many many thanks to Cameron for his kind help. Problem now all fixed and Firefox is working 100%.
Regards, Sue (Tropical North Queensland, Australia)

.............The Firefox site will not open up at all and my screen just comes up with a little box saying:"Firefox. Could not find the Mozilla runtime".Does anyone know how I can fix my computer to run Firefox...........
Reply:
> I haven?t encountered that problem before, although someone here did,
> and it was suggested that maybe the anti-virus software they had
> installed incorrectly identified Firefox as a problem:
> https://support.mozilla.org/en-US/questions/1023510
> In any case, I think the easiest solution will be to re-download
> Firefox. In another browser (such as Internet Explorer), visit
> getfirefox.com and you should be prompted to download the latest version
> of Firefox.
> Hope this helps,
> Cameron
> (stormy Melbourne suburbia)
> Cameron McCormack ? http://mcc.id.au/

[dennis langshaw]

Hi Sue....
I just received your e-mail
Like you I had a problem too...But my site came good, and I don't know
what happened, I think I had a glitch I thought with my Firewall.
But if your having Problems still I have sent a Tag to the Firefox
repair tool...Click on the Firefox symbol and go from there.
Regards Den From Hervey Bay https://support.mozilla.org/en-US/questions/new







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> 1. MOZILLA RUNTIME (Sue Holl)
> 2. Re: MOZILLA RUNTIME (Cameron McCormack)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Sat, 28 Feb 2015 10:04:14 +1000
> From: Sue Holl <susan...@hotmail.com>
> To: "community...@lists.mozilla.org"
> <community...@lists.mozilla.org>
> Subject: [Mozilla Australia] MOZILLA RUNTIME
> Message-ID: <BLU172-W4501F1D25...@phx.gbl>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi Listers,Have been trying to locate an email address to ask a question about a problem I am having which I have not been able to find, so thought I would drop a line to your list to see if anyone can help me.I have used Firefox for years with no problems. Yesterday, after 'updates' were loaded, I closed the program & computer down as per normal. Had forgotten to do something on the Internet, so turned the computer back on to bring up Firefox to go to a website. The Firefox site will not open up at all and my screen just comes up with a little box saying:"Firefox. Could not find the Mozilla runtime".Does anyone know how I can fix my computer to run Firefox. I cannot even access any part of Firefox nor Firefox Help file. I have tried so many different ways to access it but to no avail. I am now contemplating going to my Control Panel and deleting Firefox off my computer completely, then perhaps downloading it again. Surely there is an easier way.Would really love some
> help or maybe an email address to contact the Company direct.Kind regards, Sue (Tropical North Queensland, Australia)
>
>
> ------------------------------
>
> Message: 2
> Date: Sun, 1 Mar 2015 11:24:22 +1100
> From: Cameron McCormack <c...@mcc.id.au>
> To: Sue Holl <susan...@hotmail.com>
> Cc: "community...@lists.mozilla.org"
> <community...@lists.mozilla.org>
> Subject: Re: [Mozilla Australia] MOZILLA RUNTIME
> Message-ID: <20150301002...@wok.mcc.id.au>
> Content-Type: text/plain; charset=utf-8
>
> Hi Sue,
>
> Sue Holl:
>> Hi Listers,Have been trying to locate an email address to ask a
>> question about a problem I am having which I have not been able to
>> find, so thought I would drop a line to your list to see if anyone can
>> help me.I have used Firefox for years with no problems. Yesterday,
>> after 'updates' were loaded, I closed the program & computer down
>> as per normal. Had forgotten to do something on the Internet, so
>> turned the computer back on to bring up Firefox to go to a website.

>> The Firefox site will not open up at all and my screen just comes
>> up with a little box saying:"Firefox. Could not find the Mozilla

>> runtime".Does anyone know how I can fix my computer to run Firefox. I
>> cannot even access any part of Firefox nor Firefox Help file. I have
>> tried so many different ways to access it but to no avail. I am now
>> contemplating going to my Control Panel and deleting Firefox off my
>> computer completely, then perhaps downloading it again. Surely there
>> is an easier way.Would really love some help or maybe an email address
>> to contact the Company direct.Kind regards, Sue (Tropical North
>> Queensland, Australia)