Support bug day, June 6th

Liz Henry

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Jun 4, 2013, 1:31:01 PM6/4/13

to bugma...@lists.mozilla.org, Madalina Ana, Kadir Topal, Rosana Ardila

Hi there bugmasters and friends,

This Thursday, June 6, we are having a bug triage day for
support-related bugs. Here's the description for it:

https://wiki.mozilla.org/Bugmasters/Bug_days/SUMO

We will be looking at bugs that affect the support community's
infrastructure. There are around 600 open bugs for support.mozilla.org.

Here's what we can do:

--- It may help to clear away some of the older bugs that aren't
relevant anymore. If you find a bug that isn't relevant, resolve it. If
you're not sure, ask in the #bugmasters irc channel.

--- We can request more information for bugs that have been reported,
but for which there isn't enough information to know what to do next.
Mark these bugs with "needinfo", flagging a person who may know more
about the bug. That may be the reporter, a commenter, or a developer or
module peer who works on support.mozilla.org.

--- 600 bugs is quite a lot! It may be more useful to pick a smaller
category from the wiki page that I set up for the triage day. Pick one,
and on that wiki page, add your name underneath the category you'd like
to triage.

I am also inviting the SUMO devs from the #sumodev irc channel and
dev-...@lists.mozilla.org list. The primary devs are r1cky, mythmon,
rdalal, and willkg. Their team's information is here:
https://wiki.mozilla.org/Support#Development. As we delve into the
mysterious underworld of SUMO, this page may be a useful resource!

Kadir, Rosana, and Madelina are from the SUMO team as well. I hope they
will be able to join us for a while on Thursday, to give the
bug-managing a try!

Cheers,

Liz

--
Liz Henry
lhe...@mozilla.com

Tyler Downer

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Jun 4, 2013, 2:46:48 PM6/4/13

to lhe...@mozilla.com, Madalina Ana, bugma...@lists.mozilla.org, Kadir Topal, Michael Verdi, Rosana Ardila

Hey Liz,
Thanks for the email! Verdi, do you want to post this info on the
contributor forum?

Tyler Downer
User Advocacte for All Things Firefoxy

Rosana Ardila

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Jun 4, 2013, 2:48:59 PM6/4/13

to Tyler Downer, Madalina Ana, bugma...@lists.mozilla.org, lhe...@mozilla.com, Michael Verdi, Kadir Topal

Thanks for all this Liz!

Tyler, it would be great if you can post this, so that our community
gets some time to prepare!

Cheers,

Rosana

Tyler Downer

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Jun 4, 2013, 3:11:31 PM6/4/13

to Rosana Ardila, Madalina Ana, bugma...@lists.mozilla.org, lhe...@mozilla.com, Michael Verdi, Kadir Topal

Done :)

https://support.mozilla.org/en-US/forums/contributors/709248

Tyler Downer
User Advocacte for All Things Firefoxy

Rosana Ardila

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Jun 4, 2013, 3:19:46 PM6/4/13

to Tyler Downer, Madalina Ana, bugma...@lists.mozilla.org, lhe...@mozilla.com, Michael Verdi, Kadir Topal

Fantastic!

Thank you so much!

Regards,

Rosana

Kadir Topal

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Jun 24, 2013, 5:10:34 AM6/24/13

to Rosana Ardila, Madalina Ana, bugma...@lists.mozilla.org, Tyler Downer, lhe...@mozilla.com, Michael Verdi

Hi Liz,

Thanks again for organizing this. I wish I had not been on vacation and
could have participated, but I'm looking forward to going through the
bugmails for this :) I hope we can repeat this some time soon.

Thanks!
Kadir

Rosana Ardila schrieb: